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Windows 7: Windows 7, Build 7600, This copy of Windows is not genuine


15 Jan 2013   #1
jay

Windows 7 Ultimate x64
 
 
Windows 7, Build 7600, This copy of Windows is not genuine

Hello, there. Another sad PC user with this issue. I'm 100% positive mine is. I built my own computer, used the 7 Beta version until I bought my own Ultimate version. Have been running that since it first came out and earlier this week, this error popped up. Ran a bunch of scans with no fixes. I also tried a system restore, but it wouldn't let me.

I've looked at this and other forums; however, I'm not very good with security issues. Here's the MGAD. Thanks!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CFRV7-PHFGQ-CX46X
Windows Product Key Hash: A75ocQmyjZr0i4rBifM6d7R3Qf8=
Windows Product ID: 00426-067-6569196-86585
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {0072F76E-42CF-4E96-9402-08C0DB9632CB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Access Runtime (English) 2007 - 121
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0072F76E-42CF-4E96-9402-08C0DB9632CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CX46X</PKey><PID>00426-067-6569196-86585</PID><PIDType>5</PIDType><SID>S-1-5-21-3220443496-4276501156-2252847568</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A6BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62987</Pid><PidType>2</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1F6DD3EA69B8F0E</Val><Hash>qSoEIosbg4LpW/ngt9Dou3Dn6Tk=</Hash><Pid>81602-903-2272285-68547</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-656919-00-1033-7600.0000-1812010
Installation ID: 010334300660196672356213871382180970251615169140416352
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CX46X
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 1/15/2013 12:15:13 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:8:2013 13:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: PAAAAAEABgABAAEAAAABAAAABQABAAEA6GF6mXxUasiMJka8aGWENAaeAArC+OBFnQBKPYI8aQc7GOqC
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            051909        APIC1244
  FACP            051909        FACP1244
  HPET            051909        OEMHPET 
  MCFG            051909        OEMMCFG 
  OEMB            051909        OEMB1244
  OSFR            051909        OEMOSFR 
  SSDT            DpgPmm        CpuPm


My System SpecsSystem Spec
.

15 Jan 2013   #2
jay

Windows 7 Ultimate x64
 
 

Thanks, Dwarf. I must have glanced over the code box part - sorry!
My System SpecsSystem Spec
15 Jan 2013   #3

Windows 7 Pro x64
 
 

I noticed you have an OEM version of Windows. Some things you should know about OEM:

OEM versions of Windows 7 are identical to Full License Retail versions except for the following:

- OEM versions do not offer any free Microsoft direct support from Microsoft support personnel

- OEM licenses are tied to the very first computer you install and activate it on

- OEM versions allow all hardware upgrades except for an upgrade to a different model motherboard

- OEM versions cannot be used to directly upgrade from an older Windows operating system

You wouldn't happen to have changed the motherboard recently? Have you tried re-activating it? Sometimes you might have to use the telephone service (pain in the ass but the Windows activation service could be down). Since this is OEM you probably won't be able to get support from Microsoft.
My System SpecsSystem Spec
.


15 Jan 2013   #4
jay

Windows 7 Ultimate x64
 
 

It is not a new motherboard and have not tried reactivating it. I will try; however, I'm nervous this is the result of some sort of virus and I don't want to just fix the superficial problem on my desktop.

Thanks!
My System SpecsSystem Spec
15 Jan 2013   #5

Windows 7 Pro x64
 
 

I'm curious what kind of scans did you run? Since it's OEM it's not like anyone can steal your key.
My System SpecsSystem Spec
15 Jan 2013   #6
jay

Windows 7 Ultimate x64
 
 

I'll re-look at the scans; however, I just typed in my product key again and this is the message I got:

"Type a different product key for activation
The product key you typed has been blocked from use by microsoft."

Why do you think this is?
My System SpecsSystem Spec
15 Jan 2013   #7
jay

Windows 7 Ultimate x64
 
 

Code: 0xC004C003
My System SpecsSystem Spec
15 Jan 2013   #8
jay

Windows 7 Ultimate x64
 
 

Okay, so I've looked at OEM a little. My dad actually put the OS on his computer and I did on my laptop, as well as my desktop. I'm realizing that this is wrong now; however, they are all activated, so I'm not sure why an issue was never brought up. Also, my desktop was the first computer to install/activate, so if anything it should be the only one without the issue.
My System SpecsSystem Spec
15 Jan 2013   #9

Windows 7 Pro x64
 
 

Sounds like your key got added to some sort of blacklist. Microsoft could have blocked it because it suspected it to be not genuine.

If you suspect a virus I would run some more scans. Disable or uninstall your current Antivirus and install Microsoft Security Essentials run some scans.

Download Malwarebytes, update and run a full scan.
Then useTDSSKiller, to see if any rootkits are present.
Another recommended program is AdwCleaner

If you really want to make sure you could use Windows Defender Offline on a clean PC, run it on the infected one.
My System SpecsSystem Spec
15 Jan 2013   #10
jay

Windows 7 Ultimate x64
 
 

Couldn't run Security Essentials because its recognizing my OS as not genuine. I haven't tried the Offline Defender, but I tried the others, as well as Norton, and no issues.

I have no idea why it would come up randomly. So I guess I need to buy a new key? As I said, my computer was the first, so I'm wondering why it has been targeted. It's a bit expensive to have to buy a new key; however, there is an upgrade to Win8 Pro for $40. Maybe I could do that? Or would it not upgrade because Windows 7 is not genuine?
My System SpecsSystem Spec
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 Windows 7, Build 7600, This copy of Windows is not genuine




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