Windows 7: Validation Question

BSeanD · 15 Jan 2013

Hi guys,

Our company has purchased a number of new PC's, Lenovo all in ones. They come with Windows 7 Professional installed. Currently I am trying to update two of them, I haven't unpacked the others yet, and am having trouble doing the Windows Update.

This is what happens;

I check for updates, they are found, downloaded and installed. When the machine is rebooted it does the final stages of the configuration then fails and undoes what it has just installed.
I have had to resort to installing each of the failed updates manually. In doing so I have come across a number of updates that require the genuine validation to be run and it gives me a generated key to insert into a box before I can continue with the installation.
Is this a dodgy copy of Windows or is there something else going on?

Sean

ICit2lol · 16 Jan 2013

Hello BSean mate run a sfc /scannow for starters.

SFC /SCANNOW Command - System File Checker

Golden · 16 Jan 2013

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden

BSeanD · 16 Jan 2013

Ok here is the output of MGADiag.

I also did sfc /scannow with no errors.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0303FBE8-DC12-4862-A30E-B0559DFA2196}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{27410600-DE10-433A-833F-06EAB2844BA6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1143603233-1270345596-3476121595</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3318B3M</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>9NKT29AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20120803000000.000000+000</Date></BIOS><HWID>60A33F07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-9N   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2722012
Installation ID: 008125360851499266900542871600664606921150269130893494
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 17/01/2013 7:43:31 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GFmDGCpwAFmr+QBeOGQykyXMlKgMZZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            LENOVO        TC-9N   
  FACP            LENOVO        TC-9N   
  HPET            LENOVO        TC-9N   
  MCFG            LENOVO        TC-9N   
  FPDT            LENOVO        TC-9N   
  SLIC            LENOVO        TC-9N   
  SSDT            LENOVO        TC-9N   
  SSDT            LENOVO        TC-9N   
  SSDT            LENOVO        TC-9N   
  ASF!            LENOVO        TC-9N   
  TCPA            LENOVO        TC-9N

NoelDP · 16 Jan 2013

There's no obvious problem in the report - what happens if you attempt validation at www.microsoft.com/genuine/validate using Internet Explorer?

The 'repeating update' issue is possibly totally unrelated - Windows updates won't download any validation-disallowed update, so it shouldn't be attempting to install any either.

BSeanD · 16 Jan 2013

Quote: Originally Posted by NoelDP

There's no obvious problem in the report - what happens if you attempt validation at www.microsoft.com/genuine/validate using Internet Explorer?

The 'repeating update' issue is possibly totally unrelated - Windows updates won't download any validation-disallowed update, so it shouldn't be attempting to install any either.

Hey Noel,

I tried that and didn't come up with anything at all, it just did its thing and then went to a Microsoft advertisement page.

I installed roughly 90% of the patches manually and then did the auto update from the Windows Update screen and all worked. Even though I got it working in the end I don't relish the idea of having to manually install close to a hundred updates on 5 machines.

NoelDP · 16 Jan 2013

If you read the small print on the advert, it says " because your Windows is Genuine...."

What I usually do in cases like that is install in batches - holding all .NET updates until last.

BSeanD · 20 Jan 2013

Quote: Originally Posted by NoelDP

If you read the small print on the advert, it says " because your Windows is Genuine...."

What I usually do in cases like that is install in batches - holding all .NET updates until last.

I haven't done that before. Is that a feature under the manual install?

NoelDP · 20 Jan 2013

With Windows Updates open, first set it to download but NOT install. Then do a manual check for Updates to populate the list - then click on 'choose updates to install' and UNcheck everything.
Then put ticks in the oldest 10 updates (excluding .NET) and click OK, then Install - come back an hour later and they should be waiting for a reboot.
Rinse and repeat until you only have .NET updates left - install those two or three at a time (not more!), working from the oldest to the newest.
It's a pain, but it avoids all sorts of hassles.
Any more than 5 identical machines, and it will be worth looking at using SysPrep (but someone else would have to advise you about that).

BSeanD · 20 Jan 2013

Quote: Originally Posted by NoelDP

With Windows Updates open, first set it to download but NOT install. Then do a manual check for Updates to populate the list - then click on 'choose updates to install' and UNcheck everything.
Then put ticks in the oldest 10 updates (excluding .NET) and click OK, then Install - come back an hour later and they should be waiting for a reboot.
Rinse and repeat until you only have .NET updates left - install those two or three at a time (not more!), working from the oldest to the newest.
It's a pain, but it avoids all sorts of hassles.
Any more than 5 identical machines, and it will be worth looking at using SysPrep (but someone else would have to advise you about that).

I'll give that a go, thank you for your assistance.

Windows 7: Validation Question

Validation Question problems?