Windows 7 SP1 Errors

tom982 · 20 Jan 2013

Hello millworkpm,

Before we continue, I would like you to check whether System Restore is enabled or not please:

System Restore - Enable or Disable

I've seen an error in your CBS log that is indicating that it is disabled and it's returning an error:

Code:

CBS    Failed setting restore point [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]

Tom

millworkpm · 22 Jan 2013

Hey Tom Thank you for the reply I have been away from home for a few days
and just returned. I will check on System restore as soon as I get backto the house
in a bit.

tom982 · 22 Jan 2013

No problem :)

Just do it whenever suits you best, I'll be around somewhere!

millworkpm · 22 Jan 2013

Ok Tom Checked for System restore through System properties and System Restore is enabled.

millworkpm · 22 Jan 2013

Ok I just DL the app for Seven Forums. I Won't have to run to PC to check for messages :)

tom982 · 05 Feb 2013

Hi millworkpm,

I'm so sorry for the delay. This week has been so busy for me. I'm currently doing a Maths degree which takes up enough time by itself, but on top of that I'm also training to be an online security analyst so I can help remove malware on forums. About a week ago now, what's known as my Live Log (after my Practice Logs, I get a Live Log where I clean an instructors virtual machine from malware) and I had to put a lot of time into that. My jobs list got completely marmalised and, despite your reminder, I forgot again. So, so sorry; I can assure you it won't happen again :)

Because it's been a while, would you mind uploading your CBS folder again please? It would be unwise to work from an outdated log.

Tom

millworkpm · 13 Feb 2013

Hey Tom Thank you for your last response. Been away for awhile
since then haven't had a chance to respond. here it is again.

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {81F1615F-27AC-4D74-AC80-B4371A5A891D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81F1615F-27AC-4D74-AC80-B4371A5A891D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-970301965-147732944-1671079160</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>74BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1742010
Installation ID: 002206766741262622466472035395695205936113770365756050
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 2/13/2013 1:35:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2012 21:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GEWfqaoEDMUa3h0VPmir5Zv6kUOVCaXcpeamRh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-MPC
  FACP   HP      SLIC-MPC
  HPET   HPQOEM  SLIC-MPC
  BOOT   HPQOEM  SLIC-MPC
  MCFG   HPQOEM  SLIC-MPC
  SLIC   HPQOEM  SLIC-MPC
  SSDT   AMD     POWERNOW

Windows 7 Home Premium
64-bit

tom982 · 14 Feb 2013

Hi millworkpm,

Perhaps I should have explained it a bit clearer, sorry.

Export CBS.log

Click on the Start button and then click Computer
Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a folder on your Desktop called CBS.
Right-click on this folder again, and navigate through Send to, and select Compressed (zipped) folder
Another new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here

Tom