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Windows 7: Windows 7 SP1 Errors


16 Jan 2013   #1

windows 7 Home Premium 64bit
 
 
Windows 7 SP1 Errors

Heys guys Just wanted to say thank you in advance. I have been trying for sometime
to update to SP1 with no success at all. I have taken all the neccesary steps posted here and else where but still no sucess. I have run windows update (Error code: 8024200D) and DL the updates to run manually (Error Code: 80070002).Updated drivers, Run SFC /scannow no errors found, System update readiness tool, Clean Boot, Shut off Anti Virus. Attched is my CBS folder. Again thank you

Attachment 250461

My System SpecsSystem Spec
.

16 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some major problems in the background CBS logging - I'm uncertain what they actually mean.
I suspect that they relate to corruption in either the SoftwareDistribution folder or the Catroot2 folder.
Are you seeing any other symptoms?
Just in case it shows up a problem, please post an MGADiag report - we're looking to see if it produces a known error set, rather than at its genuineness (which should be OK, from your machine specs)

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

My System SpecsSystem Spec
16 Jan 2013   #3

windows 7 Home Premium 64bit
 
 

Thanks for the quick Reply.
COA Windows 7 Home Premium OA HP

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {81F1615F-27AC-4D74-AC80-B4371A5A891D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81F1615F-27AC-4D74-AC80-B4371A5A891D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-970301965-147732944-1671079160</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>74BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1742010
Installation ID: 002206766741262622466472035395695205936113770365756050
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/16/2013 10:46:54 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2012 21:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GEWfqaoEDMUa3h0VPmir5Zv6kUOVCaXcpeamRh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-MPC
  FACP   HP      SLIC-MPC
  HPET   HPQOEM  SLIC-MPC
  BOOT   HPQOEM  SLIC-MPC
  MCFG   HPQOEM  SLIC-MPC
  SLIC   HPQOEM  SLIC-MPC
  SSDT   AMD     POWERNOW
My System SpecsSystem Spec
.


16 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Nah - nothing there that's out of place

I'll have to do some more research, our main expert is doing exams this week, so won't be available until Thurs evening, or Friday.
If you don't hear from either of us before Friday, please shout!
My System SpecsSystem Spec
16 Jan 2013   #5

Windows 7 Ultimate x64
 
 

after reviewing your log file i found some information here states the best and quickest way to fix this issue is a repair install. No doubt that I'm sure Tom knows exactly what all this means. I believe this is your update error.
Code:
Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
Here is a repair install tutorial.

Repair Install

You can try this or you can wait till someone experienced knows whats going on.
My System SpecsSystem Spec
16 Jan 2013   #6

Windows 7 Ultimate x64
 
 

Just a thought, but any time I've had issues with Windows Update acting up it's been corruption in the SoftwareDistribution folder. I just back it up and delete it. Then reboot and run Update again. Works every time for me.
My System SpecsSystem Spec
16 Jan 2013   #7

windows 7 Home Premium 64bit
 
 

Thank you guys. I will look out for Noel til friday. Thank you parman I'll give it a look.
I have renamed the software dist several times in the process. Thanks again
My System SpecsSystem Spec
17 Jan 2013   #8

windows 7 Home Premium 64bit
 
 
Shout out

Heys guys its thursday thought Id give you a shout out in regards to my thread.
Thanks
My System SpecsSystem Spec
18 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Parman View Post
after reviewing your log file i found some information here states the best and quickest way to fix this issue is a repair install. No doubt that I'm sure Tom knows exactly what all this means. I believe this is your update error.
Code:
Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
Here is a repair install tutorial.

Repair Install

You can try this or you can wait till someone experienced knows whats going on.
You can ignore that error if you ever see it, it's perfectly normal The real errors lie in one of the CBS persist cabinets.


Hello millworkpm and welcome to the forums

After reviewing your logs, it seems like there's quite a lot of errors. I would like to try to replace these files, so see if it makes the situation better.

Code:
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1
Package_7_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_237_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_253_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_254_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_237_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_253_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_254_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_5_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_5_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_4_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_4_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_7_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_7_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0
Package_4_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
+247 more (I was over the character limit)
395 to be precise. This is going to take me a good few hours and it's already gone 4am here, so I'm going to have to do it tomorrow

Tom
My System SpecsSystem Spec
19 Jan 2013   #10

windows 7 Home Premium 64bit
 
 

Good Morning Tom Thanks for the update. it's 2:45 am here so I can imagine its a bit later by you.
I didn't realize it was so ugly. Thank you for the help I will wait to hear from you. Thanks again
My System SpecsSystem Spec
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 Windows 7 SP1 Errors




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