Windows 7 giving WAT not running genuine windows message

jaycul2k · 19 Jan 2013

Here you go

NoelDP · 19 Jan 2013

Some interesting errors in that - which it apparently fixed.
I think however that we need to review fresh copies of both SFC and CheckSUR - please run both again and post the CBS and CheckSUR logs, and we'll see if there's anything left in there. (I'm confusing myself trying to work out timelines :))

jaycul2k · 19 Jan 2013

Here's fresh versions of both logs

NoelDP · 19 Jan 2013

Both the SFC portion of the CBS log, and the CheckSUR log, are clear of errors.

The only remaining 'error' in the CBS log is
2013-01-19 16:13:26, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]

I don't think that's at all relevant to the problem, though.

Please attempt validation at www.microsoft.com/genuine/validate using Internet Explorer - what happens?
When/if it fails, go to www.microsoft.com/genuine/diag - follow any advice there for fixing problems that may show, and then go back to validation again if appropriate.

Post back with your results.

jaycul2k · 19 Jan 2013

Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.

And then it tells me to buy a new version of windows, or do a clean install

NoelDP · 19 Jan 2013

B^gg3r!
Please post a new MGADiag report, just in case something has changed.

jaycul2k · 19 Jan 2013

Just want to say, I really do appreciate all the time you've put in, helping me with this, and I am really sorry it has turned in to quite the difficult case. But again, seriously, a big thanks to you.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {DDC101A9-B226-4689-A1D7-515C8BCDB556}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Users\Jason\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DDC101A9-B226-4689-A1D7-515C8BCDB556}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2048840114-538357040-3838390185</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS L701X   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20101224000000.000000+000</Date></BIOS><HWID>C36D3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7600.0000-0352011
Installation ID: 012602492244325031717991980271866560623823727730241592
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/19/2013 6:40:20 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000A8B0
Event Time Stamp: 1:19:2013 17:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAHKIESaCzKn5OCpRhzp9a67CHPoQKcHZW

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CALPELLA
  HPET			INTEL 		CALPELLA
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CALPELLA
  SLIC			DELL  		QA09   
  OSFR			DELL  		DELL    
  ASF!			  CETP		    CETP
  SSDT			PmRef		CpuPm

NoelDP · 19 Jan 2013

I enjoy the challenge of the more complex cases - the trouble is that I don't like to give up, so tend to carry on until someone cries 'Uncle' :)

I think this time it's going to have to be me that does it - I really have no idea where to go from here, except a repair install of the OS.

Hopefully a repair should succeed, and you won't lose any data - but as with all things, prepare for the worst, and back up your data to external media first.
Then follow the tutorial here....
Repair Install

Any question, feel free!

jaycul2k · 20 Jan 2013

Thanks again for all your help. Will let you know how it turns out. Won't be running this until Tuesday at the earliest, when I can get back into my office to download the install iso and create a new install disc. (Crappy internet connection at home).

NoelDP · 20 Jan 2013

That's a feeling I know all too well - my connection is a 3G dongle that likes to disconnect me every 30 seconds on a bad day!

Good luck with the download and repair!