Windows 7: Another Win 7 Pro validation issue 0x8004fe21...

mscofano · 17 Jan 2013

Hi,

after upgrade the hardware (MB, processor and RAM) I installed from zero Win 7 Pro, and validate the copy by phone, a breeze.

Dozens of boots ahead, all things OK, this error 0x8004fe21 start to pop-up couple times a day. After a boot it vanishes, and maybe not appear again on the same day.

As you probably guess by my English, my Win 7 is non-US.

Any suggestions?

Golden · 18 Jan 2013

Note

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions

mscofano · 18 Jan 2013

OK.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2DM2D-F3R2X-VM3P7
Windows Product Key Hash: SJkJGBMpAcTDqfS4OotVuUu6rYI=
Windows Product ID: 00371-414-1452376-85747
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E3D33334-9388-4DEE-A992-5484AE5BABD2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3D33334-9388-4DEE-A992-5484AE5BABD2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VM3P7</PKey><PID>00371-414-1452376-85747</PID><PIDType>5</PIDType><SID>S-1-5-21-2040823096-1561479700-3386803871</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77DF__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0069.2012.0224.1825</Version><SMBIOSVersion major="2" minor="7"/><Date>20120224000000.000000+000</Date></BIOS><HWID>38D53A07018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514
 
Nome: Windows(R) 7, Professional edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
Identificação da Ativação: e838d943-63ed-4a0b-9fb1-47152908acc9
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00371-00170-414-145237-00-1046-7600.0000-0162013
Identificação da Instalação: 013870931196275653523064950326629640083315087735954633
URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
Chave do Produto (Product Key) Parcial: VM3P7
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 4
Hora confiável: 18/01/2013 07:36:47
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:17:2013 16:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1qOal8JFvowmCg5C0cPJZj
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            INTEL        A M I
FACP            INTEL         DH77DF 
HPET            INTEL         DH77DF 
MCFG            INTEL         DH77DF 
SSDT            INTEL         DH77DF 
SSDT            INTEL         DH77DF 
SSDT            INTEL         DH77DF

Golden · 18 Jan 2013

Quote: Originally Posted by mscofano

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012

Please validate the installation at Genuine Microsoft Software, then post a new MGADIAG report.

Regards,
Golden

mscofano · 18 Jan 2013

After installation of WindowsActivationUpdate.exe, runned MGADiag.exe:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2DM2D-F3R2X-VM3P7
Windows Product Key Hash: SJkJGBMpAcTDqfS4OotVuUu6rYI=
Windows Product ID: 00371-414-1452376-85747
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E3D33334-9388-4DEE-A992-5484AE5BABD2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3D33334-9388-4DEE-A992-5484AE5BABD2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VM3P7</PKey><PID>00371-414-1452376-85747</PID><PIDType>5</PIDType><SID>S-1-5-21-2040823096-1561479700-3386803871</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77DF__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0069.2012.0224.1825</Version><SMBIOSVersion major="2" minor="7"/><Date>20120224000000.000000+000</Date></BIOS><HWID>38D53A07018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514

Nome: Windows(R) 7, Professional edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
Identificação da Ativação: e838d943-63ed-4a0b-9fb1-47152908acc9
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00371-00170-414-145237-00-1046-7600.0000-0162013
Identificação da Instalação: 013870931196275653523064950326629640083315087735954633
URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
Chave do Produto (Product Key) Parcial: VM3P7
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 4
Hora confiável: 18/01/2013 14:23:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2013 11:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1qOal8JFvowmCg5C0cPJZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL A M I
FACP INTEL DH77DF
HPET INTEL DH77DF
MCFG INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF

NoelDP · 18 Jan 2013

The report looks fine to me - If you're only getting the notification occasionally, then it's probably the result of a race condition, where two or more processes fight over resources.
If the SPPSVC is one of those processes, and doesn't gain access within a certain time, it will flag it with the notification.

The most common cause is security software - what AV do you currently have installed? What other security software is installed.
What other AV's have EVER been installed?

mscofano · 18 Jan 2013

I run Norton 360 and Malwarebytes in parallel, in 3 machines; in fact, with same SW configuration, but different HW.
For now, since WindowsActivationUpdate.exe, no more errors msg...
Besides that, Acrobat, Chrome, Evernote, Dropbox, GoogleDrive, MS Office 10, Iomega Encryption (for 3.0 USB HDD), Allway Sync and WMatch.
Since it is a fresh install, no other software ever been installed, but I used Windows Easy Transfer to replicate the previous accounts.

NoelDP · 18 Jan 2013

Norton would be my guess as to the cause - I've seen too many machines adversely affected by it.
Check the Malwarebytes forums for the best settings to use to run with Norton - it possibly is the combination that is the problem.

mscofano · 18 Jan 2013

OK.
if the error keeps repeating, I'll stop N360 for some days; or need to uninstall it completely to test?

NoelDP · 18 Jan 2013

It's preferable to uninstall it completely (you can install MSE once it's out), and run the Norton Removal Tool as well......

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Windows 7: Another Win 7 Pro validation issue 0x8004fe21...

Another Win 7 Pro validation issue 0x8004fe21... problems?