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Windows 7: Win Update service not running on new installation


18 Jan 2013   #1

Windows 7 Professional 64bit
 
 
Win Update service not running on new installation

I'm installing Windows 7 Pro 64bit on a new (empty) hard drive in my HP laptop. Windows Update won't run; the error message is "Windows Update cannot currently check for updates because the service is not running. You may need to restart your comptuer." (This is immediately after a restart.) The Software Update Readiness Tool also will not run, giving me error 0xc8000247. I've attached the zipped CBS logs. Services.msc says the Windows Update service is running (see attached screenshot). Thanks for any help you can give me.



Attached Thumbnails
Win Update service not running on new installation-capture.png  
My System SpecsSystem Spec
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18 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
19 Jan 2013   #3

Windows 7 Professional 64bit
 
 

OK, now the "Most recent check for updates: Never" and "Updates were installed: Never" appears (see screenshot), which they did not before. But clicking on "Check for updates" gets no response at all. Nothing happens, not even an error message.


Attached Images
 
My System SpecsSystem Spec
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20 Jan 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

noel I wonder if a sfc /scannow would be useful for kfairchild??
My System SpecsSystem Spec
20 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Already been run - no SFC errors in the CBS.log
The 0xc8000247 error does bring another possibility to mind, though....

@kfairchild -
Please run an MGADiag report and post the results....

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

My System SpecsSystem Spec
20 Jan 2013   #6

Windows 7 Professional 64bit
 
 

MGADiag report file and COA image are posted below...


Attached Thumbnails
Win Update service not running on new installation-coa.jpg  
Attached Files
File Type: txt MGADiag report.txt (6.2 KB, 6 views)
My System SpecsSystem Spec
20 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yep! - thought so


This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
20 Jan 2013   #8

Windows 7 Professional 64bit
 
 

That did it! Windows update is running, it installed 138 updates this afternoon, and everything that wouldn't install (because it needed .NET 4) is installed. Thank you for your help!
My System SpecsSystem Spec
21 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome - good luck!
My System SpecsSystem Spec
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 Win Update service not running on new installation




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