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Windows 7: This computer is not running genuine windows

21 Jan 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

**CAUTION** mistakes made in the registry can lead to an unbootable system!!**
Please open Regedit (Click on the Start button, and type REGEDIT in the search box - hit the Enter key and accept the warning prompt)

Navigate in the left pane to the
HKEY_USERS
key and double-click to expand it.
You'll see a list there - on or more of the items will be
S-1-5-21-<long string of numbers>-xxxx

If there's more than one entry then we'll have to work out which one refers to your login - post back with a list of the final set on numbers (xxxx in the example above) in each entry, and close Regedit

If it's only the one entry, double-click on that to expand it.
Navigate to the
\Software\Microsoft\Windows\CurrentVersion\User Shell Folders
key
and right-click on it - select Export.
Call the file NPusf.reg and save it to your desktop
Close Regedit

attach the NPusf.reg rile to your reply.


My System SpecsSystem Spec
.

21 Jan 2013   #12

windows 7 proffessional
 
 

Right. Attached are the results for the SUR scan.

There are two keys on HKEY_USERS:

1002 (and 1002_classes)
1012 (and 1012_classes)

Thanks again for the help . Sorry about the unzipped files by the way.


Attached Files
File Type: log CheckSUR.log (395 Bytes, 1 views)
File Type: log CheckSUR.persist.log (398 Bytes, 0 views)
My System SpecsSystem Spec
21 Jan 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Good - no errors detected in the CheckSUR
Interesting that you have those numbers - the numbers are generated sequentially whenever a new user is created, and never re-used - so you've created at least 13 profiles on this machine at some time, and deleted all but two.
Working on the basis that it's likely that your Account is likely to be the earlier one created, we'll us that one....

Open Regedit again (it should open at the same place it was when you closed it - if not, navigate to the HKU key)
Open the
S-1-5-21-<long string of numbers>-1002
key, and right-click on the
Volatile Envronment
subkey

Select Export and save it as NP1002.reg
Do the same thing for the -1012 key, calling it NP1012.reg

Exit Regedit, and post both files, and we'll see what we can see.
My System SpecsSystem Spec
.


21 Jan 2013   #14

windows 7 proffessional
 
 

The 1012 one doesn't appear to have a volatile environment subkey and I'm pretty sure that I've never made 12 accounts before, pretty sure I've only ever used the one in fact. Anyway here is 1002's subkey.


Attached Files
File Type: reg NP1002.reg (1.2 KB, 7 views)
My System SpecsSystem Spec
21 Jan 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah! - I see what at least part of the problem is.
Your User Profile name is two words - christianname<space>surname - and the CMD interpreter treats it as such, rather than as a single string.

I'm no sure whether this could lead to other problems elsewhere - but I think it may be easy enough to get around in the CMD window.

let's test it

Open an Elevated Command Prompt, and run the following commands - hopefully the second one will pass and produce the desired result....

DIR %USERPROFILE%\D*.*
DIR "%USERPROFILE%"\D*.*
My System SpecsSystem Spec
21 Jan 2013   #16

windows 7 proffessional
 
 

The first command said that the system cannot find the file specified.
The 2nd command gave this result:

C:\Windows\system32>DIR "%USERPROFILE%"\D*.*
Volume in drive C is OS
Volume Serial Number is B845-7168

Directory of C:\Users\christiannamesurname

21/01/2013 17:40 <DIR> Desktop
20/01/2013 23:02 <DIR> Documents
21/01/2013 01:28 <DIR> Downloads
31/07/2012 10:22 <DIR> Dropbox
0 File(s) 0 bytes
4 Dir(s) 104,891,478,016 bytes free
My System SpecsSystem Spec
21 Jan 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Good - we're partway there, then

Now let's try the same syvtax at the output side.... and produce some relevant data in the process....

Please open an Elevated Command Prompt, and run the following commands

Code:
DIR C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\scaregnp.log
ICACLS C:\Windows\sppcomapi.* /T >>"%userprofile%"\desktop\scaregnp.log
ATTRIB C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\scaregnp.log
each command will take a minute or two to run
That should create a file on the desktop - scaregnp.log - please attach it to your reply.
(If that works, we'll do the rest of the ones from the earlier post)
My System SpecsSystem Spec
21 Jan 2013   #18

windows 7 proffessional
 
 

Results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\scar
egnp.log

C:\Windows\system32>ICACLS C:\Windows\sppcomapi.* /T >>"%userprofile%"\desktop\s
caregnp.log
C:\Windows\CSC\v2.0.6\sppcomapi.*: Access is denied.

C:\Windows\system32>ATTRIB C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\s
caregnp.logDIR C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>ICACLS C:\Windows\sppcomapi.* /T >>"%userprofile%"\desktop\s
caregnp.log
C:\Windows\CSC\v2.0.6\sppcomapi.*: Access is denied.

C:\Windows\system32>ATTRIB C:\Windows\sppcomapi.* /S >>"%userprofile%"\desktop\s
caregnp.log


Attached Files
File Type: log scaregnp.log (2.3 KB, 1 views)
My System SpecsSystem Spec
21 Jan 2013   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmm - one unexpected error, but it's not an important one, and the command does work.

Now for the registry queries.....

Code:
REG QUERY HKCR\AppID\sppcomapi.dll  /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\AppID\{6D9A7A40-DDCA-414E-B48E-DFB032C03C1B} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{00BC7EAE-28D5-4310-BE9F-11526A7FA37F} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{0A14D3FF-EC53-450f-AA30-FFBC55BE26A2} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{179CC917-3A82-40E7-9F8C-2FC8A3D2212B} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{8A99553A-7971-4445-93B5-AAA43D1433C5} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{A49211A1-022F-43D7-BC55-D787C66ACF8E} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{A4DDCA2B-E73C-40C5-83B1-9F40269D0B0D} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\CLSID\{CD8534F7-B1CE-4A6B-B7CD-AA4AE578A20A} /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.ElevationConfig /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingPackage /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingPackage.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingStateTools /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingStateTools.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingStatusData /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.LicensingStatusData.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.ModemActivation /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.ModemActivation.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.OfflineActivation.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.OnlineActivation.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.SPPLUAObject.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.TokenActivation.1 /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.TokenActivation /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\SppComApi.SPPLUAObject /S >>"%userprofile%"\desktop\scaregnp.log
REG QUERY HKCR\TypeLib\{B0C2A63F-AFF8-40E3-B42D-8A542DC909EC} /S >>"%userprofile%"\desktop\scaregnp.log
These should run pretty quickly - and add on to the end of the existing file, so please upload that again at the end.
My System SpecsSystem Spec
21 Jan 2013   #20

windows 7 proffessional
 
 

I would spoiler this but I'm not sure how...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKCR\AppID\sppcomapi.dll /S >>"%userprofile%"\des
ktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\AppID\{6D9A7A40-DDCA-414E-B48E-DFB032C03C1B}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{00BC7EAE-28D5-4310-BE9F-11526A7FA37F}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{0A14D3FF-EC53-450f-AA30-FFBC55BE26A2}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{179CC917-3A82-40E7-9F8C-2FC8A3D2212B}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{8A99553A-7971-4445-93B5-AAA43D1433C5}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{A49211A1-022F-43D7-BC55-D787C66ACF8E}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{A4DDCA2B-E73C-40C5-83B1-9F40269D0B0D}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\CLSID\{CD8534F7-B1CE-4A6B-B7CD-AA4AE578A20A}
/S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.ElevationConfig /S >>"%userprofile%
"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingPackage /S >>"%userprofile
%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingPackage.1 /S >>"%userprofi
le%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingStateTools /S >>"%userprof
ile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingStateTools.1 /S >>"%userpr
ofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingStatusData /S >>"%userprof
ile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.LicensingStatusData.1 /S >>"%userpr
ofile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.ModemActivation /S >>"%userprofile%
"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.ModemActivation.1 /S >>"%userprofil
e%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.OfflineActivation.1 /S >>"%userprof
ile%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.OnlineActivation.1 /S >>"%userprofi
le%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.SPPLUAObject.1 /S >>"%userprofile%"
\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.TokenActivation.1 /S >>"%userprofil
e%"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.TokenActivation /S >>"%userprofile%
"\desktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\SppComApi.SPPLUAObject /S >>"%userprofile%"\d
esktop\scaregnp.log

C:\Windows\system32>REG QUERY HKCR\TypeLib\{B0C2A63F-AFF8-40E3-B42D-8A542DC909EC
} /S >>"%userprofile%"\desktop\scaregnp.log

C:\Windows\system32>


Attached Files
File Type: log scaregnp.log (12.9 KB, 2 views)
My System SpecsSystem Spec
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 This computer is not running genuine windows




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