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Windows 7: Windows Update won't update.


20 Jan 2013   #1

Window 7 Professional 64
 
 
Windows Update won't update.

OK, first I have to say I am a complete piker with this stuff. If I have to do anything that requires changing the BIOS or registry or anything like that, I am gonna have to pay someone to fix this.

OK, here is my problem. Windows update fails with a code 8007370B. I have Windows 7 Pro, a Dell XPS 9100 with 16GB RAM, which I added, as well as a Asus ENGTX460 Top video card. The system has worked great with this configuration for well over a year. I use MSE as security, and Zone Alarm for the firewall.

I have been getting this code since October. I tried doing the windows troubleshoot and fix links, I tried Fixit, I tried System Restore, nothing works. The system also says under last time updated "Never" and it displays no record of past updates, although SP1 still shows in the OS listing.

Whatever solutions someone talk slow. I am no techie with this stuff.

TIA for any advice.


My System SpecsSystem Spec
.

20 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data - then we'll see what we can do.
My System SpecsSystem Spec
20 Jan 2013   #3

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data - then we'll see what we can do.
1. Downloaded the System Readiness Tool, it did not work. Downloaded and ran fine, just didn't change anything.

2. Tried to run SFC Scan, it would not execute.

3. Error code was stated in first post.

4. I cannot find the Windows Logs folder/file. Not sure where to look.

5. Started a new thread.
My System SpecsSystem Spec
.


20 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CheckSUR.log

Please post the EXACT error message you get from attempting to run SFC /SCANNOW.

If you read the instructions - most of the time, the CheckSUR tool will run without apparently doing anything, but does a lot of file and registry checks in the process. The log file tells us what it did, and what it couldn't do because it didn't have the proper files for.
My System SpecsSystem Spec
20 Jan 2013   #5

Window 7 Professional 64
 
 

The sfc /scannow says exactly:

"Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation" .

OK I am going into my C drive, into my program files, and there is no plain "windows" folder, to look under for the CBS file. Am I doing something wrong?
My System SpecsSystem Spec
20 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

It's not in Program Files, read what Noel posted carefully:

Quote:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CheckSUR.log
My System SpecsSystem Spec
20 Jan 2013   #7

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by tom982 View Post
It's not in Program Files, read what Noel posted carefully:

Quote:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\CBS\CheckSUR.log
Aahh....found it.


Like this?

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-01-20 19:06

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 bench_24.bin x86_microsoft-windows-netshell_31bf3856ad364e35_6.1.7601.17514_none_d78ad4be6c4ce238
(f) CSI Corrupt Identity 0xC0150019 averfx2swtv_x64.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, Process/rArchitecture=amd64, versionScope=NonSxS amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43 Bad identity
(f) CSI Manifest and S256H Do Not Match 0x00000000 winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43.man ifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(w) CSI Located Replacement: Invalid (S256H) 0x00000000 Temp\CheckSUR\winsxs\Manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0 b0e2af1d43.manifest amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43
(f) CSI Payload File Missing 0x00000000 Ribbons.scr x86_microsoft-windows-ribbons_31bf3856ad364e35_6.1.7601.17514_none_8abc4ded863e0452
(f) CSI Payload File Missing 0x00000000 Mystify.scr x86_microsoft-windows-mystify_31bf3856ad364e35_6.1.7601.17514_none_f21904fdbd9f5e08
(f) CSI Payload File Missing 0x00000000 DeviceProperties.exe.mui amd64_microsoft-windows-d..roperties.resources_31bf3856ad364e35_6.1.7600.16385_en-us_9b3831e448873bf9
(f) CSI Corrupt Identity 0xC0150017 mstape.inf-LanguagePack, Rulture=en-US, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS amd64_mstape.inf-languagepackG31bf3856ad364e35_6.1.7600.16385_en-us_88e332355227be65 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_mstape.inf-languagepackG31bf3856ad364e35_6.1.7600.16385_en-us_88e332355227be65.manifest amd64_mstape.inf-languagepackG31bf3856ad364e35_6.1.7600.16385_en-us_88e332355227be65
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-s..aregames-deployment_31bf3856ad364e35_6.1.7600.16385_none_9d29de74c4389f8b identity and keyform do not match and neither is right.
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-TextServicesFramework-MsCtfMonitor.Resources, Culture=en-US, Version=6.1.7600.16385, PublicKeyTken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS amd64_microsoft-windows-t..tfmonitor.resources_31bf3856ad364es5_6.1.7600.16385_en-us_6cdd9e020b264849 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-t..tfmonitor.resources_31bf3856ad364es5_6.1.7600.16385_en-us_6cdd9e020b264849.manifest amd64_microsoft-windows-t..tfmonitor.resources_31bf3856ad364es5_6.1.7600.16385_en-us_6cdd9e020b264849
(f) CSI Corrupt Component Keyform 0x00000000 identity msil_system.deployment.resour{es_b03f5f7f11d50a3a_6.1.7600.16385_en-us_d1197b630abe5255 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-t..languages.resources_31bf3856ad364e35_6.1.7601.17514_bg-bg_s2a34e763adae493 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_averhbh826_noavlrir_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_627d53d0cd5664c2 identity and keyform do not match and neither is right.
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_mycrosoft-windows-m..etintlerr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_94cc35760b549707 identity and keyform do not match and neither is right.
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-extrac32.Resources, Culture=en-US, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorAr3hitecture=amd64, versionScope=NonSxS amd64_microsoft-windows-extrac32.resources_31bf3856ad364e35_6.1.7600.(6385_en-us_6748f1ba0acea682 Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-extrac32.resources_31bf3856ad364e35_6.1.7600.(6385_en-us_6748f1ba0acea682.manifest amd64_microsoft-windows-extrac32.resources_31bf3856ad364e35_6.1.7600.(6385_en-us_6748f1ba0acea682
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856ads64e35_6.1.7600.16385_56b841b2f5c9e585 amd64_microsoft-windows-i..nbinaries.resources_31bf3856ad364e35_6.1.7600.16385_en-us_760564b8c074538f
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_28ecd6070f|5859e amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_en-us_28ecd6070f55859e
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31{f3856ad364e35_6.1.7600.16385_56b841b2f5c9e585 wow64_microsoft-windows-iis-caching.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2feff60b6a1333f4
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.(6385_56b841b2f5c9e585 amd64_microsoft-windows-i..chingbase.resources_31bf3856ad364e35_6.1.7600.16385_en-us_7c8d14ed7eb25bb4
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31+f3856ad364e35_6.1.7600.16385_56b841b2f5c9e585 amd64_microsoft-windows-i..pprotocol.resources_31bf3856ad364e35_6.1.7600.16385_en-us_904d96c62dbb70b8
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856adk64e35_6.1.7600.16385_28ecd6070f55859e wow64_microsoft-windows-i..ebinaries.resources_31bf3856ad364e35_6.1.7600.16385_en-us_3cf078780aab27c2
(f) CSI Payload File Missing 0x00000000 bench_24.bin amd64_microsoft-windows-netshell_31bf3856ad364e35_6.1.7600.16385_none_31785c7a27bbcfd4
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_28ecd6070f|5859e wow64_microsoft-windows-p..libraries.resources_31bf3856ad364e35_6.1.7600.16385_en-us_585111a86022c3f4
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguag,pack_31bf3856ad364e35_6.1.7600.16385_56b841b2f5c9e585 amd64_microsoft-windows-i..ebinaries.resources_31bf3856ad364e35_6.1.7600.16385_en-us_998480c7985fdc19
(f) CSI C Mark Deployment Missing 0x00000000 c!mickosoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_56b841b2f5c9e585 wow64_microsoft-windows-i..webengine.resources_31bf3856ad364e35_6.1.7600.16385_en-us_904660bddb7f6c0c
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_56s841b2f5c9e585 wow64_microsoft-windows-i..httpcache.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a42349981833ca51
(f) CSI C Mark Deployment Missing 0x00000000 c!windowsfountation_31bf3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2 amd64_microsoft-windows-diskpart_31bf3856ad364e35_6.1.7600.16385_none_c4cd5701af9ded6b
(f) CSI C Mark Deployment Missing 0x00000000 c!windowsfoundation_31bf3856ad364e35_~.1.7600.16385_5f2ecc1aaa4ac3b2 wow64_microsoft-windows-i..oard-japanese_ibm02_31bf3856ad364e35_6.1.7600.16385_none_b8c4d422d836bbe1
(f) CSI C Mark Deployment Missing 0x00000000 c!microsoft-w..anguag}pack_31bf3856ad364e35_6.1.7600.16385_28ecd6070f55859e wow64_microsoft-windows-i..ntication.resources_31bf3856ad364e35_6.1.7600.16385_en-us_b12bcc4fc8af08ea

Summary:
Seconds executed: 469
Found 31 errors
CSI Manifest Missing Total count: 3
CSI Manifest and S256H Do Not Match Total count: 1
CSI Corrupt Component Keyform Total count: 5
CSI Corrupt Identity Total count: 4
CSI C Mark Deployment Missing Total count: 13
CSI Located Replacement: Invalid (S256H) Total count: 8
CSI Payload File Missing Total count: 5

Unavailable repair files:
winsxs\manifests\amd64_averfx2swtv_x64.inf_31bf3856ad364e35_6.1.7600.16385_none_fedee0b0e2af1d43.man ifest
winsxs\manifests\amd64_mstape.inf-languagepackG31bf3856ad364e35_6.1.7600.16385_en-us_88e332355227be65.manifest
winsxs\manifests\amd64_microsoft-windows-t..tfmonitor.resources_31bf3856ad364es5_6.1.7600.16385_en-us_6cdd9e020b264849.manifest
winsxs\manifests\amd64_microsoft-windows-extrac32.resources_31bf3856ad364e35_6.1.7600.(6385_en-us_6748f1ba0acea682.manifest

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My System SpecsSystem Spec
21 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(Thanks, Tom!)

Yes - that's the file.
Next time, please attach it (use the paperclip option in the reply box), as it makes it easier to read and manipulate, and we get the whole thing (the file may exceed limitations on post size otherwise).

I think I'd better leave this one for Tom - the file replacements I can do easily, but Tom's the expert on the registry errors that also show in your report

It may be a good idea to run another CheckSUR scan and post the new report - some of the items were claimed fixed, including one which appears in the end not to have been fixed.
My System SpecsSystem Spec
21 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Max Power,

Yeah, that's the one. Thanks.

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    del /f /q /s %WinDir%\Temp\CheckSUR




Export COMPONENTS Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.
Download Mirror #1
  • Right-click > Extract all... and extract the files to your Desktop
    For 32-bit (x86) editions of Windows, double-click on regbak.exe
    For 64-bit (x64) editions of Windows, double-click on regbak64.exe
    If you are unsure whether you have x86 or x64 Windows, see here
  • Without changing any options, click Next. RegBak will now backup all of your registry hives.
  • Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file (it has no extension) to your Desktop
  • Upload this file for me to analyse please, using any of the following options:
    Microsoft Skydrive
    Dropbox
    SendSpace (or any other file-sharing site of your preference)



Tom
My System SpecsSystem Spec
21 Jan 2013   #10

Window 7 Professional 64
 
 

Good morning Tom. Heading off to work in a couple of minutes (The high temp is -7F today!)

OK, in your first set of instructions, got through step 3 just fine, but I can't the root folder or a tom982.txt file discussed in step 4.

By the way Tom, I am central time US, so I am 6 hours behind you, just in case there are gaps in communication. Thanks for your help.
My System SpecsSystem Spec
Reply

 Windows Update won't update.




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