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Windows 7: Windows Update won't update.

21 Jan 2013   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Max,

Sorry about that, I incorrectly posted about that file when it isn't created. I edited my post, but I must have been too late. Run the SURT again, then upload your log and the COMPONENTS hive using the instructions from the post before.

-7F Sounds like you need to wrap up!

No problem, thanks for letting me know, I've helped quite a few people in the US before and it usually works out okay.

Tom


My System SpecsSystem Spec
.

21 Jan 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We have lots of white stuff around here today - 32F/0C - despite the forecast saying only 'occasional light snow'
It hasn't stopped since I first looked out the window at 08:55 (it's now 12:52).
It's not all that heavy, but it's constant; and I really don't wanna have to go out in it, but I need food!
My System SpecsSystem Spec
22 Jan 2013   #13
Max Power

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Max Power,

Yeah, that's the one. Thanks.

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    del /f /q /s %WinDir%\Temp\CheckSUR




Export COMPONENTS Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.
Download Mirror #1
  • Right-click > Extract all... and extract the files to your Desktop
    For 32-bit (x86) editions of Windows, double-click on regbak.exe
    For 64-bit (x64) editions of Windows, double-click on regbak64.exe
    If you are unsure whether you have x86 or x64 Windows, see here
  • Without changing any options, click Next. RegBak will now backup all of your registry hives.
  • Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file (it has no extension) to your Desktop
  • Upload this file for me to analyse please, using any of the following options:
    Microsoft Skydrive
    Dropbox
    SendSpace (or any other file-sharing site of your preference)



Tom
OK Tom a little time to work on this before dashing off to work, I will have more time this evening.

I followed the first set of instructions and when I paste your command line and hit enter, it goes straight back to the prompt without appearing to do anything. Is that what it is supposed to do?

Also downloaded Dropbox, no problems there yet.

You second set of instructions for Regbak. I downloaded the free program ad attempted to run it. I don't know what Mirror ! means, but right clicking on the Regbak 64 doesn't give me a menu with extract all on it, so I double clicked it and that did.

I looked in the Regbak folder and did not find a file named Components sh I saved the entire dated folder to my desktop. Never used Dropbox before so not sure how to share with you and I have to leave for work now. Only 10 below zero F today, with is like 1000 below zero Celsius. Brrrr.
My System SpecsSystem Spec
.


22 Jan 2013   #14
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Max,

Wow, sounds pretty cold! We had -18C (sub zero in your funny measurements ) a few years ago and that was just horrific.

It should be a relatively fast command, so don't be worried about it completing almost instantly.

I'll need to investigate with regbak a little then, because I have the same problem, but I thought it was just me. We'll do it manually instead.

Navigate to: C:\Windows\system32\config

And copy the file COMPONENTS (it has no extension) into the Public folder of your Dropbox. Then right-click on it then Dropbox > Copy Public Link and paste it here please.

Tom
My System SpecsSystem Spec
22 Jan 2013   #15
Max Power

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Max,

Wow, sounds pretty cold! We had -18C (sub zero in your funny measurements ) a few years ago and that was just horrific.

It should be a relatively fast command, so don't be worried about it completing almost instantly.

I'll need to investigate with regbak a little then, because I have the same problem, but I thought it was just me. We'll do it manually instead.

Navigate to: C:\Windows\system32\config

And copy the file COMPONENTS (it has no extension) into the Public folder of your Dropbox. Then right-click on it then Dropbox > Copy Public Link and paste it here please.

Tom
OK, will do when I get home tonight.

FYI, I am in publishing and I have Macs at the office. I am not a Mac fanboi by any measure, but this stuff never happens on my Macs. Maybe that is why they have become popular with pikers like me.

Back at ya in 8 or so.
My System SpecsSystem Spec
22 Jan 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

One of the main reasons that macs don't have problems is that they don't have to deal with the millions of potential variations of hardware that Windows does - basically all Mac hardware is identical, and therefore easy to write for.... and that doesn't account for the difference in the software environment - Windows is relatively open (anyone can write a Windows app and sell it) Mac software is closed - Apple takes a cut of every app sold.

There are large variations in the capability of even large companies in writing 'good' software - two of the worlds largest AV suppliers are particularly prone to writing incompatible programs. (I'll leave to your imagination which ones I'm referring to)
My System SpecsSystem Spec
22 Jan 2013   #17
Max Power

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Max,

Wow, sounds pretty cold! We had -18C (sub zero in your funny measurements ) a few years ago and that was just horrific.

It should be a relatively fast command, so don't be worried about it completing almost instantly.

I'll need to investigate with regbak a little then, because I have the same problem, but I thought it was just me. We'll do it manually instead.

Navigate to: C:\Windows\system32\config

And copy the file COMPONENTS (it has no extension) into the Public folder of your Dropbox. Then right-click on it then Dropbox > Copy Public Link and paste it here please.

Tom
https://dl.dropbox.com/u/89504100/components

Can you make sense of this? Looks to be full of wing dings.
My System SpecsSystem Spec
22 Jan 2013   #18
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Max Power View Post
Thanks Max, I'll review your registry hive now.

Also, I've just noticed this from your first post:

Quote:
OK, first I have to say I am a complete piker with this stuff. If I have to do anything that requires changing the BIOS or registry or anything like that, I am gonna have to pay someone to fix this.
...
Whatever solutions someone talk slow. I am no techie with this stuff.
You've done brilliantly so far, and the only thing that went wrong was due to my poor instructions, so hang in there and we'll have this fixed in no time! I seriously doubt whether an IT technician would be able to fix this to be honest, they'd probably go down the reinstall route. There aren't many people on the web who will deal with this level of corruption - niemiro, Noel and I make up a large proportion of us! Plus us fixing this will save you a few quid, which is always good

But anyway, please stop me and ask if you're ever unsure about anything I say though, and I'll do my best to explain it to you in the clearest way possible.

Tom
My System SpecsSystem Spec
22 Jan 2013   #19
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Max,

Would you mind running the System Update Readiness Tool for me please? You downloaded a few posts back, and if you still have that file, just double click on it to run it again. When it finishes, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
23 Jan 2013   #20
Max Power

Window 7 Professional 64
 
 

Quote   Quote: Originally Posted by tom982 View Post
Hi Max,

Would you mind running the System Update Readiness Tool for me please? You downloaded a few posts back, and if you still have that file, just double click on it to run it again. When it finishes, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
https://dl.dropbox.com/u/89504100/CheckSUR.persist.log

OK, here ya go.

Thanks again for all your help!
My System SpecsSystem Spec
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 Windows Update won't update.




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