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Windows 7: Windows Update Error 8007065E on Update KB2761217


23 Jan 2013   #1

Windows 7 Home Premium x64
 
 
Windows Update Error 8007065E on Update KB2761217

Greetings,

I am unable to install "Update for Windows 7 for x64-based Systems (KB2761217)" and get "Error Code 8007065E" after the update finishes downloading and attempts to install. See attached for the logs and a screenshot of the error.


Thanks!
Yoha



Attached Images
 
My System SpecsSystem Spec
.

23 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some errors in the CheckSUR log which are likely causing your problem - for ease of access, I'll put them here....
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7601.22118_none_a7612cac4a5ea0e2.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7600.17130_none_a4d38ecd3432052f.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7600.17130_none_46cc128a0951a80d.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7600.21329_none_a57100044d3f6a3e.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.22118_none_4959b0691f7e43c0.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7601.17959_none_48a5fc16067ff9cf.manifest
 winsxs\manifests\amd64_microsoft-windows-g..validatefntcache-06_31bf3856ad364e35_6.1.7601.17959_none_a6ad7859316056f1.manifest
 winsxs\manifests\amd64_microsoft-windows-font-truetype-calibri_31bf3856ad364e35_6.1.7600.21329_none_476983c1225f0d1c.manifest
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_6_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_9_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2761217~31bf3856ad364e35~amd64~~6.1.1.0.cat

Your SFC scan is apparently clear..

I'll post a fix protocol later for you.
My System SpecsSystem Spec
23 Jan 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - yohaa.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder yohaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


23 Jan 2013   #4

Windows 7 Home Premium x64
 
 

Sorry, but I am getting the following error "This item might not exist or is no longer available." when I try to download from that link.
My System SpecsSystem Spec
23 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry about that - technical hitch
Here's the right link....
Noel's SkyDrive
My System SpecsSystem Spec
23 Jan 2013   #6

Windows 7 Home Premium x64
 
 

Thanks, I ran it again. See attached files.


Attached Files
File Type: log CheckSUR.log (7.8 KB, 8 views)
File Type: log CheckSUR.persist.log (32.7 KB, 5 views)
My System SpecsSystem Spec
23 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - the CheckSUR is now clear of errors.
Just to be on the safe side, please run another SFC report - it should come back 'no errors'.
Assuming it does, try Windows update now, first doing a manual check for updates.
My System SpecsSystem Spec
23 Jan 2013   #8

Windows 7 Home Premium x64
 
 

The SFC report came back with no errors. I clicked on "Check for updates" and then tried to install the update (KB2761217) but it came back with the same error (8007065E).
My System SpecsSystem Spec
23 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK- it's now probably worth running the fixit from here Fix the problem with Microsoft Windows Update that is not working
My System SpecsSystem Spec
23 Jan 2013   #10

Windows 7 Home Premium x64
 
 

I ran the "Fix it" program and have the results attached but it did not solve the updating problem.


Attached Images
 
My System SpecsSystem Spec
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 Windows Update Error 8007065E on Update KB2761217




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