Windows 7: Windows not a Genuine copy

GGirl4 · 01 Feb 2013

I called the activation desk and was told my oem product key has been blocked
by MS - there is no secret desk that will help me they told me to call HP.
HP says they don't know how to help me if MS is doing the blocking so...
can anyone take my COA listed on the first page and find out the reason they blocked me? She did ask me if I have ever upgraded the hard drive or had any XP ever
installed...why would I have XP installed on a 7...something is just not right.

And...no...this has all original equipment...nothing ever replaced.

I sent this back to HP once after about a year cuz the HP tone control was going whack flashing on and off all the time and making us lose screen focus which
made it hard to play any games online or off.

GGirl4 · 01 Feb 2013

In case there is any question as to the authenticity see attached purchase receipt.
The DVD Recovery disks are towards the bottom.

Golden · 01 Feb 2013

I'm confused : it this after you have done a fresh clean install? If so, post a new MGADIAG report - its the only way to diagnose activation issues.

NoelDP · 01 Feb 2013

If you gave them the Key ending 3Q6C9, then that key *is* blocked - because it's the OEM_SLP Key - and they should have asked you for the COA Key, and helped you install it.

If you gave them the Product ID, or an installation code created using that 3Q6C9 Key, it will fail for the same reason.

For a clean install, you MUST use the Key from your COA sticker, not one found with a Keyfinder app.

GGirl4 · 02 Feb 2013

The gal at the activation desk never asked for the COA she asked me for the product ID. MGADIAG was from the latest clean install.

I just tried to enter just the COA "X15-53758" into the change product key
and it say the windows 7 product key you typed is invalid.
The 3Q6C9 number is the actual number on the COA sticker and not from
using an app to find it.

Thank you so much for taking another look.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F422A56D-52EC-4CDE-A51C-A483911BA596}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F422A56D-52EC-4CDE-A51C-A483911BA596}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-217612270-4172114755-764853894</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv8 NoteBook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="6"/><Date>20100531000000.000000+000</Date></BIOS><HWID>27D23F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0322013
Installation ID: 005341958925733826907520491670979982730583310892123461
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Initial grace period
Time remaining: 40740 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 2/2/2013 6:25:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:1:2013 12:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFKu1ADjvMOQ0IWwFLGXKCYdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-MPC
  FACP            HPQOEM        SLIC-MPC
  HPET            HPQOEM        SLIC-MPC
  BOOT            HPQOEM        SLIC-MPC
  MCFG            HPQOEM        SLIC-MPC
  ASF!            HPQOEM        SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm

NoelDP · 02 Feb 2013

That number is not a valid one when used on a sticker (it only exists in pre-installed Windows from Hewlett Packard machines), and implies that the sticker itself is counterfeit.

From where did you purchase this machine/license??

GGirl4 · 02 Feb 2013

Bought directly from the HP website.

NoelDP · 02 Feb 2013

In that case, there is *no way* that the 3Q6C9 Key is on the COA sticker.
Are you sure you're looking at the right place?? - How to Tell

GGirl4 · 02 Feb 2013

it is my habit to write down everything about a new pc in my tablet.
I have model pid SysID BiosVer Ser# and the product ID I have written down
is the 3Q6C9 nbr. Flipped the pc over just now and took a pic of the sticker and
put it on my TV and Super Zoomed it and the only actual numbers that are
still legible is the COA "X15-53758" the rest of it has worn out over time
so I am going by what I had written down in my book.

I called Microsoft again and they told me they can only assist Retail buyers
not OEM they sent me back to HP. Hp referred me back to a Microsoft
Anti-Piracy desk at 1-800-785-3448 which says they are closed til Monday.
I am going to re-install once again using my original disks because MS
had me type in a format (msdt.exe) plus a nbr that is supposed to reveal the true nbr
but they came back with an error (didn't write the error down but read it to MS)
anyway now when I try to do it again it just ships off a troubleshooting error to MS.
My though is if I re-install - with original dvd's it might recover that error
and that format might work. My other thought is there has to be a way to reset the error code so it can pick up the tru pid stored I guess in Bios because normally when
you try and activate it automatically picks up that number and you don't have to type anything in. Anyway...have house guests today so cannot attempt til tomorrow.
Have a great weekend - and don't work too hard.

GGirl4 · 07 Feb 2013

Noel...
Marking this as solved...found the magic phone activation assistance...800-936-5700

Nicest, most polite, patient fellow helped me out...and gave me new product ID in under 2 minutes! He was the perfect Birthday present.

I am labeling and taping nbr into the battery compartment so this will never happen again.

Still did not solve the remote control issue...not once did anyone bother me yesterday
but today every other keystroke I am having to block the bluetooth access. So after I finish updating my system...I am gonna have to go back and block all remote access in my firewall again.

Big XXXOOO to you -Thank you so much for all your suggestions and mostly for hanging in there.

Hopefully I can get my other pc fixed on my own - Wendy

Windows 7: Windows not a Genuine copy

Windows not a Genuine copy problems?