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Windows 7: Windows Updates Not Installing : Error Unknown (Sits on Installing)


24 Jan 2013   #1

Windows 7 Home Premium SP1 64 Bit
 
 
Windows Updates Not Installing : Error Unknown (Sits on Installing)

Hi,

To give you some back story, I built my computer the end of August 2012. Ran Smoothly. I decided to get a 60 gig SSD to be the partition that stored Windows. I didnt have much stored on the Main HD so I deleted my original 2TB HD and tried installing on the SSD... found that the SSD was bad and sent it back. Decided just to stick with the 2TB HD. Had some issues installing windows back onto the HD as it would just hang up. Finally managed to get windows installed, had some "Not genuine" issues but that resolved after multiple restarts. That brings me to where I am at today and I feel as though the system has been getting worse. I would normally be fine with just a clean install but with all the issues I had with that initially I am very skeptical of trying it again. I have 5 important updates and 7 optional updates all of which do not install. The Installer just sits on Downloading updates and I have left it overnight with still no result. I am not sure if this is even my main issue but I am beyond the point of figuring it out myself so any help would be appreciated

I downloaded the System Readiness Tool and it Ran. I tried running the sfc /scannow in Admin cmd prompt mode and get a "Windows Resource Protection could not perform the requested operation" I attached my CBS file. Any help you could give or guidance you can provide would be greatly appreciated.

My System SpecsSystem Spec
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25 Jan 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome Faticus just as matter of interest why did you give up on the SSD? was not it under warranty?

That is heck of a drive to be installing on mate just how did you prepare it for the install?

You can run a chkdsk in Windows too > My Computer > right click on the drive > Properties > Tools > Check now - then follow the points in my pic.
You then reboot and it will start a chkdsk (in DOS).


Attached Thumbnails
Windows Updates Not Installing : Error Unknown (Sits on Installing)-check2.png  
My System SpecsSystem Spec
25 Jan 2013   #3

Windows 7 Home Premium SP1 64 Bit
 
 

It was an impulse buy because it was only 30 dollars at the time. The computer wouldn't recognize it in the BIOS, I tried switching the connectors in the back. I decided I didnt really need it so I just got a refund as the boot speed difference was negligible in my mind. I'm waiting on them to become cheaper for the larger storage ones and then I'll probably give it another go but this whole process has opened up a whole different can of worms for me. I am also wondering if I have registry issues based on some of the other threads I have read.

I did end up running chkdsk on my hd to finally get Windows reinstalled. I literally might have run it 10 times before it finally accepted the full install instead of getting hung up.
My System SpecsSystem Spec
.


25 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Or, to put it another way....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot).


Looking at the generated data from the CheckSUR and SFC logs.....

You have major problems, according to CheckSUR:-
Code:
Summary:
Seconds executed: 398
 Found 40328 errors
 Fixed 40318 errors
  CSI Could Not Open file Total count: 1
  CSI Manifest Missing Total count: 2
  CSI Manifest Failed Catalog Check Total count: 1
  Fixed: CSI Manifest Failed Catalog Check.  Total count: 1
  CSI Missing Component Key Total count: 6519
  Fixed: CSI Missing Component Key.  Total count: 6519
  CSI Missing Pinned Component Key Total count: 1429
  Fixed: CSI Missing Pinned Component Key.  Total count: 1429
  CSI Missing Identity Total count: 7965
  Fixed: CSI Missing Identity.  Total count: 7964
  CSI Corrupt Identity Total count: 2
  CSI Missing C Mark Total count: 9720
  Fixed: CSI Missing C Mark.  Total count: 9720
  CSI Replacement File: CreateFile Failed Total count: 7
  CSI Payload File Missing Total count: 5
  Fixed: CSI Payload File Missing.  Total count: 1
  CSI F Mark Missing Total count: 16113
  Fixed: CSI F Mark Missing.  Total count: 16113
Code:
Unavailable repair files:
 winsxs\manifests\amd6»_micros«ft-windfws-base­rv_3.manifest
 winsxs\manifests\wow64_microsoft-windows-i..lúkeyboaræ-000004+5_31bf3¼56ad364…35_6.1.Ý600.163B5_none_yf5126bcb1266150.manifest
 winsxs\manifests\wow64_microsoft-windows-i..l-keyboard-00000465_31bf3
56ad364„35_6.1.ž600.163’5_none_ÿf51544cq1262e0e.manifest


According to the CBS log, you also have major problems. (the current log contains at least 1310 errors, generated over the past 24 hours)

I think that your best option is going to be at least a repair install - or maybe even a Clean Install.

I

My System SpecsSystem Spec
25 Jan 2013   #5

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hiyya mate when Noels fix gets it going again why not try a SSD again 2TB is one heck of a drive to lose
My System SpecsSystem Spec
25 Jan 2013   #6

Windows 7 Home Premium SP1 64 Bit
 
 

Haha yea ultimately I would like to do that but my concern goes beyond that at this point and would just like a normal functioning computer. I will run the chkdsk when I get home and see if it allows me to run a repair. If that doesn't work I will try another clean install but at least now I have some people that can guide me through it if I run into more issues
My System SpecsSystem Spec
25 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If you keep having problems with a clean install it points to one of two things.....
.
1) a hardware fault
2) you're doing something wrong

Check your RAM with Memtest86+ - www.memtest.org
Check your HD with the manufacturer's test utility
Reseat all cards, etc, and disconnect all unnecessary devices for the install (just have one HD connected)
Check your Power Supply - has it got enough oomph?
My System SpecsSystem Spec
25 Jan 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by Faticus View Post
Haha yea ultimately I would like to do that but my concern goes beyond that at this point and would just like a normal functioning computer. I will run the chkdsk when I get home and see if it allows me to run a repair. If that doesn't work I will try another clean install but at least now I have some people that can guide me through it if I run into more issues
No worries mate - just a personal thing I don't like drives over 500GB to be honest the big ones have been more trouble than they have been worth and overrated. Best to stick to a small one for OS and then use the larger ones for data backup etc
My System SpecsSystem Spec
25 Jan 2013   #9

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If you keep having problems with a clean install it points to one of two things.....
.
1) a hardware fault
2) you're doing something wrong

Check your RAM with Memtest86+ - www.memtest.org
Check your HD with the manufacturer's test utility
Reseat all cards, etc, and disconnect all unnecessary devices for the install (just have one HD connected)
Check your Power Supply - has it got enough oomph?
Hum Noel your last point is worth having a look at and the drive well you know my thoughts on big drives.
My System SpecsSystem Spec
25 Jan 2013   #10

Windows 7 Home Premium SP1 64 Bit
 
 

I am currently running the chkdsk. Unfortunately I only have 2 internal 2TB drives in this machine. Most of my old builds I destroyed the smaller HDS after throwing what I wanted to keep on my eexternal. I can go out and get another 60 gig ssd if you think its that big of a difference.
My System SpecsSystem Spec
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 Windows Updates Not Installing : Error Unknown (Sits on Installing)




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