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Windows 7: My laptop is having issues with Windows Updates..

25 Jan 2013   #1
Doc2000

New York
 
 
My laptop is having issues with Windows Updates..

For some reason, my laptop running windows 7 hasn't been downloading updates (besides Windows Defender) for the past week. I even did a system restore and it downloaded past updates and installed them. However, one update did not install and I got an error code 643. When it was configuring the update at start up, it seemed to hang at 32% then my laptop rebooted itself. I ran the update again (KB2538243) and it installed successfully. After that, my laptop hasn't been downloading new updates. Any help would be appreciated.


My System SpecsSystem Spec
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26 Jan 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
07 Feb 2013   #3
Doc2000

New York
 
 

I followed the windows posting instructions to the letter and sfc scan found no integrity violations. Also, The System Update Readiness Tool just installed a hotfix and that was it. Am I doing something wrong?
My System SpecsSystem Spec
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08 Feb 2013   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Doc2000 and welcome to the forums

In future, could you read all of the instructions please:

Windows Update Posting Instructions

You have missed #4: Log Collection.

Tom
My System SpecsSystem Spec
08 Feb 2013   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?

This is a great reference.
My System SpecsSystem Spec
08 Feb 2013   #6
Doc2000

New York
 
 

Ok, here it is.
My System SpecsSystem Spec
08 Feb 2013   #7
Doc2000

New York
 
 

Can anyone one help me with this issue?
My System SpecsSystem Spec
09 Feb 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?

Diagnose first - then attempt repair
The Fixit is not appropriate for many things.
My System SpecsSystem Spec
09 Feb 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

... I wish I'd read the logs *before* posting that last! - both SFC and CheckSUR logs are clear, so we have to look elsewhere.

Which updates are currently failing? What happens if you attempt to do a manual Check for Updates?
My System SpecsSystem Spec
09 Feb 2013   #10
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I agree. diagnose, then repair... on the other hand.... eliminate the easy solutions first also applies in by little red book. I only thought, that it would be helpful to include "standard" window fixes in the same place as the diagnostic tools.
Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by Slartybart View Post
Tom & Noel, would you consider adding the WU Troubleshooter (Control Panel\All Control Panel Items\Troubleshooting) and Fix the problem with Microsoft Windows Update that is not working in the post?
Diagnose first - then attempt repair
The Fixit is not appropriate for many things.
Regarding the CBS file. I don't know if you just did the findstr command on the file, but there are a number of errors in the CBS log dated 2/8 @ 17:36
2013-02-08 17:36:05, Info CBS Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2013-02-08 17:36:05, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924145486 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924155486 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924165487 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-02-08 17:36:05, Info CBS Session: 30279244_2924175487 initialized by client WindowsUpdateAgent.
2013-02-08 17:36:05, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

I'm no expert in CBS or WU, but that looks pretty bad to me. Prehaps WU needs resetting.

I'm out - good luck.
Noel and Tom know their stuff - you're in good hands.

My System SpecsSystem Spec
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 My laptop is having issues with Windows Updates..




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