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Windows 7: Since 'fix', laptop no longer installs important updates

27 Jan 2013   #21

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It should be less than 5% normally - see what process is using most of that 18%

My System SpecsSystem Spec
.

27 Jan 2013   #22

Windows 7 Home Premium 64bit
 
 

Well that is strange. Since posting, I went downstairs and let it run, just came back up, and installation is complete. Going to run the regular windows updates now.
My System SpecsSystem Spec
27 Jan 2013   #23

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post (just) the CheckSUR.log file
My System SpecsSystem Spec
.


27 Jan 2013   #24

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please post (just) the CheckSUR.log file
This?
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-01-27 21:25

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	BabyBoyMainToNotesBackground.wmv	amd64_microsoft-windows-o..adisc-style-babyboy_31bf3856ad364e35_6.1.7600.16385_none_f13596916b261f67	
(f)	CSI Payload File Missing	0x00000000	BabyBoyMainToNotesBackground_PAL.wmv	amd64_microsoft-windows-o..adisc-style-babyboy_31bf3856ad364e35_6.1.7600.16385_none_f13596916b261f67	
(f)	CSI Payload File Missing	0x00000000	BabyBoyMainToScenesBackground.wmv	amd64_microsoft-windows-o..adisc-style-babyboy_31bf3856ad364e35_6.1.7600.16385_none_f13596916b261f67	
(f)	CSI Payload File Missing	0x00000000	BabyBoyMainToScenesBackground_PAL.wmv	amd64_microsoft-windows-o..adisc-style-babyboy_31bf3856ad364e35_6.1.7600.16385_none_f13596916b261f67
My System SpecsSystem Spec
27 Jan 2013   #25

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's the same one I posted earlier - check the timestamp..

There's something strange here.
Please boot to a clean boot and try running the tool again....
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
My System SpecsSystem Spec
27 Jan 2013   #26

Windows 7 Home Premium 64bit
 
 

Did the clean boot, ran it again.

The CheckSUR log:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-01-28 00:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 872
 No errors detected
That has to be good right?
My System SpecsSystem Spec
28 Jan 2013   #27

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's better
What Anti-virus are you using? - it may ne that blocking proper operation of the tool.
Are Windows Updates working now?
My System SpecsSystem Spec
28 Jan 2013   #28

Windows 7 Home Premium 64bit
 
 

I'm using Microsoft Security Essentials. It's never stopped updates before, so I don't know why it would now.

There was one update that needed doing last night - I think it was the service pack, but it got to about 66% and kept failing. I'll give it another go now.
My System SpecsSystem Spec
28 Jan 2013   #29

Windows 7 Home Premium 64bit
 
 

Tried the update - wasn't getting past 0%. Should I run the SURT again?

EDIT: Ran the SURT, and for a while it said 'Preparing the installation' without getting any further. Then I got a notification that new updates were ready to be installed, so I tried running the update again, and closed the SURT, and again, it got to 66% and failed.
My System SpecsSystem Spec
29 Jan 2013   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run SFC /SCANNOW again, and post the new CBS.log file,
My System SpecsSystem Spec
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 Since 'fix', laptop no longer installs important updates





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