Windows 7: Win7 dropped activation

paul1149 · 26 Jan 2013

This was strange. After a fresh install via DVD I had to phone in to get a laptop activated. Once I got the code Windows accepted it instantly and pronounced the install Activated.

I went ahead and did a bunch of automated updates via local store. When I came back this morning I found that Windows was now DE-activated! I had to go through the entire phone process again.

I'm wondering if the new anti-piracy update has something to do with this. And I hope it doesn't happen again, especially on the machine described here.

Golden · 27 Jan 2013

Note

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions

paul1149 · 27 Jan 2013

Thanks. I'll keep that in mind if this happens again.

Golden · 27 Jan 2013

Run it now and post the results - we can have a look at the file and determine if there are conditions that will cause problems in the future.

NoelDP · 27 Jan 2013

For what it's worth, this was possibly caused by driver updates - most likely the Ethernet driver or WLAN driver (or both).
If the system is now fully updated, then with any luck it will never happen again

paul1149 · 27 Jan 2013

Ok, here it is.

If this was caused by a mere network adapter update - and yes, all drivers were updated on this machine - not only does that seem very weird, it presents a quandary. I like to get the Activation behind me before I invest a lot of time updating a system. If this is the case, I will have to reverse the order, which I will not like to do. And wouldn't this mean that every machine that dares to update drivers may have the same problem?

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XM26F-BX9CR-QWRTQ
Windows Product Key Hash: km+4bgdjB5S9IlSLFCbo4HLW7aQ=
Windows Product ID: 00359-OEM-9815982-42966
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E6B46E11-60F5-4C6C-862F-68DED94B3ABF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E6B46E11-60F5-4C6C-862F-68DED94B3ABF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QWRTQ</PKey><PID>00359-OEM-9815982-42966</PID><PIDType>8</PIDType><SID>S-1-5-21-2594003245-1312404176-2861976021</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="6"/><Date>20121023000000.000000+000</Date></BIOS><HWID>4EB63307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-159-842966-02-1033-7601.0000-0262013
Installation ID: 005166968413425871300864701140773601981673842475720956
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QWRTQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/27/2013 2:19:49 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:26:2013 16:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GGouKagXGxONGBIbAXEVPB+EOtcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-MPC
  FACP			HPQOEM		SLIC-MPC
  HPET			HPQOEM		SLIC-MPC
  BOOT			HPQOEM		SLIC-MPC
  MCFG			HPQOEM		SLIC-MPC
  ASF!			HPQOEM		SLIC-MPC
  SLIC			HPQOEM		SLIC-MPC
  ASPT			HPQOEM		SLIC-MPC
  SSDT			PmRef		CpuPm

NoelDP · 27 Jan 2013

I almost always wait on activation until I have all available updates installed - then activate, and go back and pick up any new ones I want/need.
I'm still working out how to approach Windows 8 installation/activation, since it likes to insist on activation as soon as connected to the internet,

Windows 7: Win7 dropped activation

Win7 dropped activation problems?