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Windows 7: Windows Update failed - code error 8000ffff

28 Jan 2013   #1

Windows 7 Professional 32 bit
 
 
Windows Update failed - code error 8000ffff

hello
about a month I have a problem with the updates of windows 7 professional 32 bit. When I turn on the PC, Windows tries to install an update, it hangs at 35% and the pc restarts 3 times before using it.
after, if I click on search updates, I have error code 8000ffff. I tried microsoft fixit but I have not resolved.

this is the file of MGA. please help me.. I'm going crazy...


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-XFPHJ
Windows Product Key Hash: FjeWkdSWrMt3bkVKGJPOMAaHKUo=
Windows Product ID: 55041-089-9359655-86153
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B95026A5-128F-4E02-8C35-F8020F3FBD27}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\UnoCheScassa\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B95026A5-128F-4E02-8C35-F8020F3FBD27}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-089-9359655-86153</PID><PIDType>6</PIDType><SID>S-1-5-21-525315474-2334889623-876879291</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9420</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.18     </Version><SMBIOSVersion major="2" minor="4"/><Date>20061225000000.000000+000</Date></BIOS><HWID>DA743207018400FA</HWID><UserLCID>0410</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65174</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-089-935965-03-2064-7600.0000-0262011
Installation ID: 006295089602794530116520707525480641148142806456638502
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XFPHJ
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 28/01/2013 21:29:55

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:4:2013 17:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAJJS+cCzcSK/qTo7dCL3SDJyIsClmwiqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		CALISTGA
  FACP			INTEL 		CALISTGA
  HPET			INTEL 		CALISTGA
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CALISTGA
  TCPA			PTLTD 		CALISTGA
  SLIC			ACRSYS		ACRPRDCT
  APIC			INTEL 		CALISTGA
  SSDT			SataRe		SataPri
  SSDT			SataRe		SataPri
  SSDT			SataRe		SataPri
  SSDT			SataRe		SataPri
  SSDT			SataRe		SataPri


My System SpecsSystem Spec
.

28 Jan 2013   #2

Windows 7 Home Premium 64 Bit
 
 

Open Regedit, - File - Export - save to desktop ( creates backup of your current registery

Then locate and remove:

HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier
HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex
HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving
Reboot - then check for updates.

Source - Microsoft.
My System SpecsSystem Spec
28 Jan 2013   #3

Windows 7 Professional 32 bit
 
 

I tried to do it but I have not solved..
My System SpecsSystem Spec
.


29 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

specialdo - please use System Restore to get back to a time before you deleted those registry entries. (if you can!)

The please follow the Windows Update Posting Instructions and post the requested data.
My System SpecsSystem Spec
Reply

 Windows Update failed - code error 8000ffff





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