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Windows 7: This computer is not running genuine Windows

30 Jan 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR found no problems either.
This means that it's going to be very difficult to isolate the problem.
If you want to try, then I'm happy to (but not tonight - it's bed-time here!)

Otherwise, the quickest solution is probably a repair install - see here for details...
http://www.sevenforums.com/tutorials/3413-repair-install.html


My System SpecsSystem Spec
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31 Jan 2013   #12

Windows 7 Proffessional
 
 

Hi Noel,

Thanks for your help. I'll download Windows 7 tonight and do a repair install over the weekend.

Regards, Ben
My System SpecsSystem Spec
31 Jan 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Good luck with it!
Shout if you run into problems or have any questions.
My System SpecsSystem Spec
.


02 Feb 2013   #14

Windows 7 Proffessional
 
 

I'm trying to do a repair install of Windows 7.

On the first few attempts the compatibility report failed due to multiple driver issues. I've been able to resolve all but one of these (see attached).

The warning I'm getting is:

Upgrading Windows will affect the following devices and/or programs:

These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.

Storage controllers: AEQCA8DR IDE Controller


When I look in the device manager I can see that this driver is currently in use and looks to be controlling one of my HDDs. Googling "AEQCA8DR IDE Controller" brings up nothing.

Should I continue with the repair install?


Attached Images
  
My System SpecsSystem Spec
02 Feb 2013   #15

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's an odd one!
If you change the Device Manager view to 'By Connection', is there anything depending on that driver?
Do you have any virtual CD/DVD software installed?
My System SpecsSystem Spec
02 Feb 2013   #16

Windows 7 Proffessional
 
 

Hi Noel,

I did have one virtual optical drive installed (daemon tools). I've uninstalled the drive and restarted. It no longer appears in Explorer but there are still two storage devices listed in Device Manager. The one in question now has a new name. Now when I try a repair install it complains about the a new storage controller with an elevated error level so that it does not give me the option to proceed with the repair:

The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.

Windows needs to be restarted so necessary changes to system files can be made before continuing.

Upgrading Windows will affect the following devices and/or programs:

These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.
Storage controllers: AQ73NFOH IDE Controller


When I change the device manager to view 'By Connection' I can see the storage controller in question is listed under Interrupt Request (IRQ) > PCI (0x00000009 (09) AQ73NFOH IDE Controller.

My main concern is that the storage controller may be for my primary HDD. So uninstalling it may create more problems than its worth.

Any other ideas?

Regards, Ben


Attached Thumbnails
This computer is not running genuine Windows-devman_connect.jpg  
Attached Images
  
My System SpecsSystem Spec
03 Feb 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Change the Device Manager view to 'By connection' - that will tell you what the controller is actually controlling, and you can make some judgement calls then.
My System SpecsSystem Spec
03 Feb 2013   #18

Windows 7 Proffessional
 
 

Hi Noel,

I'm not sure what you mean. When I change the device manager to view "devices by connection" there are only about a dozen listed and none of them are the one in question. Am I missing something?


Attached Images
 
My System SpecsSystem Spec
03 Feb 2013   #19

Windows 7 Proffessional
 
 

It turns out I had to uninstall Daemon Tools completely, not just the virtual optical drive. Now I've passed the compatibility test. Here goes nothing...
My System SpecsSystem Spec
03 Feb 2013   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Good luck!
My System SpecsSystem Spec
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