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Windows 7: Windows update cannot update because........I've tried everything

31 Jan 2013   #1
irritated

Windows 7 ultimate 64
 
 
Windows update cannot update because........I've tried everything

When I go into Windows update there is a RED X on windows update even though it is set to automatic and turned on. When I click check for updates I get the message windows update cannot currently search for updates because the service is not running. you may need to restart your computer. I have searched many forums about this and have tried everything. This is a Windows 7 ultimate install that is only a week old
(tried twice). I have turned off Windows update, then deleted the "Software development" folder in C:Windows, and then restarted the computer and windows update to no avail. I have checked to see if B.I.T.S is running and it is. I have tried running the FixIt program an nothing.... Task manager says that windows update is running.
I have no idea what to do next. Any help would be much appreciated.

Thanks


My System SpecsSystem Spec
.
31 Jan 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Both are started?

Click on the Start button
in the Search box, type
SERVICES.MSC
hit the Enter key
Accept any UAC prompt that appears, and in the Services control panel, look for the following

Background Intelligent Transfer Service -
double-click on it
Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
and OK out

Windows Update
double-click on it
Check the Startup type - ensure that it is set to 'Automatic (Delayed Start),
and OK out

Now try starting the Windows Update service and the BITS - if you get errors, post the EXACT error message.
My System SpecsSystem Spec
31 Jan 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
.

31 Jan 2013   #4
irritated

Windows 7 ultimate 64
 
 

I already did all that, and there are no errors except the message "Windows update cannot currently check for updates because the service is not running, you may need to restart your computer." Both BITWS and Windows are set to Automatic (delayed) and both are running.
I ran the MGADiag Report

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {9F6819FA-A098-49DE-9855-DC561D5834AD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9F6819FA-A098-49DE-9855-DC561D5834AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-353351595-3803191179-1634696025</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ515AAR-ABA a6620f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.33 </Version><SMBIOSVersion major="2" minor="5"/><Date>20081107000000.000000+000</Date></BIOS><HWID>ECB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-0182013
Installation ID: 007766231334859470892124108980664905014732477763102521
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 1/31/2013 1:22:20 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEA6GHEa4raglwE83i9Yj0IyrYnRso=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HPQOEM        SLIC-CPC
FACP            HPQOEM        SLIC-CPC
HPET            HPQOEM        SLIC-CPC
MCFG            HPQOEM        SLIC-CPC
OEMB            HPQOEM        SLIC-CPC
GSCI            HPQOEM        SLIC-CPC
SLIC            HPQOEM        SLIC-WKS
SSDT            HPQOEM        SLIC-CPC
My System SpecsSystem Spec
31 Jan 2013   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Please paste yout text between code tags.
My System SpecsSystem Spec
31 Jan 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your installation of Windows 7 Ultimate is counterfeit.
You have an HP Pavilion manufactured almost a year before Windows 7 was released, but the machine claims to have a windows 7 SLIC table.
For which version and edition of Windows is it licensed, according to the COA sticker on the case??
With what did you do the upgrade to Windows 7 Ultimate?? - where did you get this from?
My System SpecsSystem Spec
31 Jan 2013   #7
irritated

Windows 7 ultimate 64
 
 

I got the disk and key from a guy on Craigslist who said he never installed it, so I thought it was good to go. Is there anyway to go back to Vista? My old hard drive crashed and it couldn't run my vista backup disks because the new hard drive is Advanced Format so nothing worked... or can I buy the Windows 8 upgrade instead? I dont want to have this problem and I want genuine software.

Thanks for your help guys
My System SpecsSystem Spec
31 Jan 2013   #8
irritated

Windows 7 ultimate 64
 
 

Going to Buy Windows 8 tomorrow from local computer store.
My System SpecsSystem Spec
01 Feb 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Craigslist is as bad as eBay for software.
I'd guess that 90% of the Windows software at both sites is counterfeit.
Windows 8 is probably your cheapest option at present.
My System SpecsSystem Spec
08 Feb 2013   #10
DonGateley

Home Premium 64bit
 
 

If you have this problem and recently swapped out your hard disk as I had, the link below solved it for me.

Windows Update Broken After Cloning Hard drive | GeezBlog
My System SpecsSystem Spec
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 Windows update cannot update because........I've tried everything




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