Windows 7 SP1 for x64-based Systems (KB976932) will not install


  1. Posts : 3
    Windows 7 Home Premium
       #1

    Windows 7 SP1 for x64-based Systems (KB976932) will not install


    When Windows update attempts to install Windows 7 Service Pack 1 for x64-based Systems (KB976932) it fails with error: TRUST_E_NOSIGNATURE(0x800b0100). Log files attached. Thanks, Michael
      My Computer


  2. Posts : 2,663
    Windows 8.1 Pro x64
       #2

    Hello MailmanMichael and welcome to the forums

    Thanks for making a new thread, it keeps things tidy and avoids confusion.

    Windows Update Package Replacement

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Please download the attached file, Packs.zip and save this to your Desktop.
    2. Right-click on the file and select Extract All...
    3. Tick the box labelled Show extracted files when complete then click Extract
    4. A window will open showing two folders, Manifests and Packages
    5. Open the Manifests folder and copy the files into the following folder (if there are any files)

      C:\Windows\Temp\CheckSur\Winsxs\Manifests

    6. Open the Packages folder and copy the files into the following folder (if there are any files)

      C:\Windows\Temp\CheckSur\Servicing\Packages

    7. Run the System Update Readiness Tool (SURT) again
    8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

      C:\Windows\Logs\CBS\CheckSUR.persist.log



    You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

    Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 from Official Microsoft Download Center

    You want the file: Windows6.1-KB2416471-x64.msu

    Tom
      My Computer


  3. Posts : 3
    Windows 7 Home Premium
    Thread Starter
       #3

    It worked. Thank you so much! I probably spent eight hours navigating the Microsoft support site and trying all the possible solutions and you solved the problem in one reply. You are great!
      My Computer


  4. Posts : 2,663
    Windows 8.1 Pro x64
       #4

    Hi MailmanMichael,

    That's great news, thanks for posting back the results.

    Yeah, half of the people over there have no idea what they are talking about. I've lost count of the number of times I've seen someone instruct the OP to reset the Windows Update components when an 800B0100 is nothing to do with that!

    Tom
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:54.
Find Us