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Windows 7: windows update error code 80080005 windows 7 64 bit

18 Feb 2013   #91
carling43

Windows 7 professional 64 bit
 
 

Shoot, I thought I followed your instructions to a "T"

Here you go...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir c:\crlab
Volume in drive C has no label.
Volume Serial Number is 141C-91B2

Directory of c:\crlab

02/17/2013 10:04 AM <DIR> .
02/17/2013 10:04 AM <DIR> ..
02/17/2013 10:04 AM <DIR> amd64_microsoft-windows-i..onal-codepage-
20297_31bf3856ad364e35_6.1.7600.16385_none_b14ab298fde5edb1
02/17/2013 10:04 AM <DIR> amd64_microsoft-windows-i..onal-codepage-
28595_31bf3856ad364e35_6.1.7600.16385_none_b1681068fdcecd6a
02/17/2013 10:04 AM <DIR> amd64_microsoft-windows-i..onal-codepage-
28596_31bf3856ad364e35_6.1.7600.16385_none_b15d407cfdd6e95b
02/17/2013 10:04 AM <DIR> amd64_microsoft-windows-i..onal-codepage-
28597_31bf3856ad364e35_6.1.7600.16385_none_b1527090fddf054c
02/17/2013 10:04 AM <DIR> amd64_microsoft-windows-mlang_31bf3856ad3
64e35_6.1.7600.16385_none_b2d43d1ffdaf54e6
02/17/2013 10:04 AM <DIR> x86_microsoft-windows-eventviewer_31bf385
6ad364e35_6.1.7600.16385_none_6dc176bafd6e281f
0 File(s) 0 bytes
8 Dir(s) 81,850,150,912 bytes free

C:\Windows\system32>

It could not find DIR C:\Windows\crlab /S in the other directories. I'm not sure what I am doing wrong. Shall I try to download the 'crlab.zip' once again,and follow your instructions to see if I did something wrong?


My System SpecsSystem Spec
.
18 Feb 2013   #92
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks as if the files are in the right place to be copied, so it may be the copy command that went wrong, so please try it again - make notes of everything that appears on screen (or take a pic and attach it)
I'm reluctant to post another fix until we get this one right, as it may indicate a potential virus threat or damaged hard drive.
My System SpecsSystem Spec
18 Feb 2013   #93
carling43

Windows 7 professional 64 bit
 
 

Noel,

This is what I get now...
Did you want me to go from the 'crlab.zip' directions? (below is from the 'xcopy' commands)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>XCOPY c:\crlab c:\windows\winsxs /y /i /s /v /h
Access denied
Unable to create directory - C:\windows\winsxs
0 File(s) copied

C:\Windows\system32>
My System SpecsSystem Spec
.

18 Feb 2013   #94
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to run that command from Repair Environment boot - it won't work in normal Windows.
reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\crlab
hit the enter key - if you get a 'NotFound' error try
DIR D:\crlab
or
DIR E:\crlab




The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...



XCOPY <drive>:\crlab<drive>:\windows\winsxs /y /i /s /v /h


then exit, and try another SFC scan.
My System SpecsSystem Spec
18 Feb 2013   #95
carling43

Windows 7 professional 64 bit
 
 

Shooooot, sooo sorry :-((
My System SpecsSystem Spec
18 Feb 2013   #96
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - here's the new list of erors....
Code:
2013-02-18 15:39:51, Info                  CSI    00000312 [SR] Repairing 7 components
2013-02-18 15:39:51, Info                  CSI    00000313 [SR] Beginning Verify and Repair transaction
2013-02-18 15:39:51, Info                  CSI    00000314 [SR] Cannot repair member file [l:22{11}]"C_20297.NLS" of Microsoft-Windows-International-CodePage-20297, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-02-18 15:39:51, Info                  CSI    00000315 [SR] Cannot repair member file [l:22{11}]"C_28595.NLS" of Microsoft-Windows-International-CodePage-28595, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-02-18 15:39:51, Info                  CSI    00000316 [SR] Cannot repair member file [l:22{11}]"C_28596.NLS" of Microsoft-Windows-International-CodePage-28596, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-02-18 15:39:51, Info                  CSI    00000317 [SR] Cannot repair member file [l:22{11}]"C_28597.NLS" of Microsoft-Windows-International-CodePage-28597, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-02-18 15:39:51, Info                  CSI    00000318 [SR] Cannot repair member file [l:18{9}]"mlang.dll" of Microsoft-Windows-mlang, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-02-18 15:39:51, Info                  CSI    00000319 Manifest hash for component [ml:280{140},l:188{94}]"x86_microsoft-windows-capi2-wintrust-reg_31bf3856ad364e35_6.1.7600.16385_none_88d2b03cf4e0c378" does not match expected value. 
 Expected:{l:32 b:e255083ec05eda83e58cea6bfa301a717cc34bfc95c7366a0f96c88e60219b51}
 Found:{l:32 b:f8325387a0db56beb9492ee68721652e179ec6f85a9ad8322729bec6f502729e}.
2013-02-18 15:39:51, Info                  CSI    0000031a Unable to load manifest for component [ml:280{140},l:188{94}]"x86_microsoft-windows-capi2-wintrust-reg_31bf3856ad364e35_6.1.7600.16385_none_88d2b03cf4e0c378"
2013-02-18 15:39:51, Info                  CSI    0000031b [SR] Cannot verify component files for Microsoft-Windows-CAPI2-wintrust-reg, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2013-02-18 15:39:51, Info                  CSI    0000031c [SR] Cannot repair member file [l:14{7}]"els.dll" of Microsoft-Windows-EventViewer, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix for them later (maybe tomorrow, now!)
My System SpecsSystem Spec
18 Feb 2013   #97
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...second thoughts - it's found yet more errors, which is very worrying, as this usually signifies either hard drive problems, or malware.

What Anti-Virus are you using? Is it up to date?

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

Post back with your results.
My System SpecsSystem Spec
18 Feb 2013   #98
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

It took forever, but, there was no malware/viruses detected. I downloaded Malwarebytes, and ran that on C drive and E drive. (C drive took about 5 tries to get through, but, it finally went completely through, and it is clean). I use Microsoft Security Essentials as my Anti Virus.(virus def version 1.143.2540.0 and spyware def version 1.143.2540.0) It is up to date (as of this post). I ran that also; it took about 4 hours to get through, and it showed everything was clean. (Microsoft Security Essentials kept closing along with my update issues at the beginning of all my original windows update problem, although it does not seem to do that as much now). Sorry to take so long to get back to you.
I should point out that the system is under a year old;( if you might think the drive is failing, I should be able to return it, however, I'm not sure how to prove it is failing at this point. )
Thanks again for all of your assistance!

Cheers,

Jim
My System SpecsSystem Spec
19 Feb 2013   #99
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can use the HD manufacturer's test utility - download it from their site and create the boot media - to test the HD.
Start with the quick scan (if offered) which does a sampling test. If that fails, back up before attempting the full scan.

If it does fail that test, then that should be sufficient proof for any manufacturer - just quote the error message when you contact them.
My System SpecsSystem Spec
19 Feb 2013   #100
carling43

Windows 7 professional 64 bit
 
 

Thanks Noel,

I will find out what they have to say, and follow up.

Cheers,

Jim
My System SpecsSystem Spec
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 windows update error code 80080005 windows 7 64 bit




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