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Windows 7: windows update error code 80080005 windows 7 64 bit

19 Feb 2013   #101
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Apparently, Samsung does not have such a thing..

"Thank you for contacting Samsung SSD support regarding your inquiries. Unfortunately Samsung currently does not have a diagnostics utility. We apologize for the inconvenience.
Thank You".



I will now see if I can return it; highly unlikely..


Jim


My System SpecsSystem Spec
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19 Feb 2013   #102
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What's the model number for the drive? I haven't been able to find anything on their site, either.

Samsung's support for anything they manufacture appears to be pretty minimal - they won't even provide backup disks as required by their license agreements.
My System SpecsSystem Spec
19 Feb 2013   #103
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Yes, I'm not very impressed! It is a Samsung 830 Series MZ-7PC128D. I'm not sure if I am allowed to post links, however, I'll post the one I have for the Samsung US site:
Support - Solid State Drives MZ-7PC128D | Samsung Memory & Storage
On this site, you will see info on "Magician Software". I did not install this, because there was conflicting information on it.

Thanks Noel.

Jim
My System SpecsSystem Spec
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19 Feb 2013   #104
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

As far as I can tell, the only testing option is the SMART test in the drive Magician software. SAMSUNG
My System SpecsSystem Spec
19 Feb 2013   #105
carling43

Windows 7 professional 64 bit
 
 

I can try installing the Magician software (ver 4) and see what happens.

Thanks Noel.
My System SpecsSystem Spec
19 Feb 2013   #106
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I ran the software, and did a screen capture of the drive information and a performance benchmark. There is tweaks that can be done, however, I can't get to them tonight. It reports that the drive health status is good (green).


Attached Thumbnails
-performance-benchmark.jpg   -drive-information.jpg  
My System SpecsSystem Spec
24 Feb 2013   #107
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I wanted to let you know I received a new message from Samsung:
"Thank you for contacting Samsung SSD Support regarding your concerns and inquiries. We apologize for any inconvenience this may be causing you. If you'd like to exchange this unit, email ******** and inform him that you'd like to RMA this drive. He may ask you some further questions to help resolve your issue because if the technicians find there is nothing wrong with the unit, it will be returned to you.

Thank you for your understanding."


My question is.. Do I backup this drive onto a portable drive, erase the SSD drive and send it back for them to check? (The thing is... it showed it was 'good' in the screen captures I posted, so I don't know what to do...)
I hope this makes sense...
Any suggestions would be greatly appreciated!


Thanks so much for any assistance; I promise, I will leave you alone!! lol... ;-)

My System SpecsSystem Spec
24 Feb 2013   #108
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I know nothing worth repeating about SSD's - I've never had a chance to play with one yet, and haven't had to deal with problems involving them much.

I'll flag it to the techies here and see if they have any input...
My System SpecsSystem Spec
24 Feb 2013   #109
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Even though the SSD passed Samsung's test, the test could be in error.


Quote:
My question is.. Do I backup this drive onto a portable drive, erase the SSD drive and send it back for them to check? (The thing is... it showed it was 'good' in the screen captures I posted, so I don't know what to do...)
I hope this makes sense...
If Samsung is willing to send you an RMA, I would follow your heart, back-up the drive, erase, and have them check it out.

At the worst you would get your old drive back (maybe refurbished), at the best they will send you a new one.
My System SpecsSystem Spec
24 Feb 2013   #110
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 X64
 
 

Carling43, the numbers you posted... The reads seem to be good, but the write numbers are very low. The IOPS are about right on both. I agree with Anak, I would RMA the drive if they offered. Other than time, you have nothing to lose by doing so.
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 windows update error code 80080005 windows 7 64 bit




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