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Windows 7: windows update error code 80080005 windows 7 64 bit

04 Feb 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can copy both at the same time - the buffer will usually remember the minor details like new lines

The registry fix definitely did the job it was supposed to

I must have had more to drink than I remember yesterday - I could have sworn that the error was still present in the latest CheckSUR report, but rechecking just now, it's clear - so false alarm! (mea culpa)

The repairs on the other points are required in the second line - and I need to establish a little information from elsewhere in your registry and filesystem before attempting to fix them

Please run the following commands, and post the results.
Code:
 
 
DIR C:\Windows\servicing\packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum
DIR C:\Windows\servicing\packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.cat
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514" /S
Then with a bit of luck, we'll get that one sorted, and get on to ironing out any remaining problems.


My System SpecsSystem Spec
.
04 Feb 2013   #12
carling43

Windows 7 professional 64 bit
 
 

hahaha,

No worries at all Noel.

Thank you again for your help with this!




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\servicing\packages\Microsoft-Windows-Client-D
rivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum
Volume in drive C has no label.
Volume Serial Number is 141C-91B2

Directory of C:\Windows\servicing\packages

11/20/2010 12:37 PM 45,501 Microsoft-Windows-Client-Drivers-Package~
31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum
1 File(s) 45,501 bytes
0 Dir(s) 84,308,656,128 bytes free

C:\Windows\system32>



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\servicing\packages\Microsoft-Windows-Client-D
rivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.cat
Volume in drive C has no label.
Volume Serial Number is 141C-91B2

Directory of C:\Windows\servicing\packages

11/20/2010 01:29 PM 143,197 Microsoft-Windows-Client-Drivers-Package~
31bf3856ad364e35~amd64~en-US~6.1.7601.17514.cat
1 File(s) 143,197 bytes
0 Dir(s) 84,308,619,264 bytes free

C:\Windows\system32>



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf38
56ad364e35~amd64~~6.1.7601.17514" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~
~6.1.7601.17514
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-Client-Drivers-Package~31bf3856ad
364e35~amd64~~6.1.7601.17514.mum
InstallLocation REG_SZ \\?\C:\BVTBin\Tests\installpackage\Package\win7
sp\KB976932\SAND\87C8A3D4-58A3-4100-9B5A-FC2AC7014E79\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1cb892d
InstallTimeLow REG_DWORD 0xd20dd14c
InstallUser REG_SZ S-1-5-21-3053783715-499189888-2895902266-500

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~
~6.1.7601.17514\Owners
Microsoft-Windows-EnterpriseEdition~31bf3856ad364e35~amd64~~6.1.7601.17514
REG_DWORD 0x30000
Microsoft-Windows-HomeBasicEdition~31bf3856ad364e35~amd64~~6.1.7601.17514
REG_DWORD 0x30000
Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~amd64~~6.1.7601.17514
REG_DWORD 0x30000
Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~6.1.7601.17514
REG_DWORD 0x30070
Microsoft-Windows-StarterEdition~31bf3856ad364e35~amd64~~6.1.7601.17514 R
EG_DWORD 0x30000
Microsoft-Windows-UltimateEdition~31bf3856ad364e35~amd64~~6.1.7601.17514
REG_DWORD 0x30040


C:\Windows\system32>
My System SpecsSystem Spec
04 Feb 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we'll have to do a little preparatory work before we can apply the fix....

We need to change permissions on the registry Key we need to change....
Open Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514

Right-click on the Key in the left pane, and select Permissions
Click on the Advanced button
Click on the Owner tab
Highlight Administrators, and put a tick in the 'Replace owner on...' box
Click Apply
(Current Owner should change to Administrators)
Click OK - ONCE
Click on the Permissions tab
In the Permission entries box, highlight Administrators
click Edit
put a tick in the Allow /Full Control box (all the other Allow boxes should automatically be ticked)
put a tick in the 'Apply these permissions....' box
Click OK out to Regedit
Close Regedit

Now download the file driversus.zip from my Skydrive here....
Noel's SkyDrive

and extract the contained file.
right-click on the extracted file and select Merge
You'll get a couple or warnings, and then hopefully a 'success' message.

reboot, and then run another CheckSUR scan and post the new CheckSUR.log file

Then test Windows Update - first run a manual check for updates, and see what happens
My System SpecsSystem Spec
.

04 Feb 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(please note - I changed the target in regedit after posting! check the post for the latest/correct one, as the one in your email will be wrong.)
My System SpecsSystem Spec
04 Feb 2013   #15
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Thanks, I printed your instructions from here.. on the site. I will post the CBS log, then try a manual update.

Cheers.
My System SpecsSystem Spec
04 Feb 2013   #16
carling43

Windows 7 professional 64 bit
 
 

I just tried to manually update and did not have any luck, I got the dreaded Code 80080005 again. :-((
My System SpecsSystem Spec
04 Feb 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's a strange error in your CBS log

Code:
2013-02-02 10:43:01, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 0000000a, progress = NULL, phase = 0, pdwDisposition = @0x174fa90
2013-02-02 10:43:01, Error                 CSI    00000006@2013/2/2:18:43:01.480 (F) d:\win7sp1_gdr\base\xml\udom_xmlcursor.cpp(47): Error STATUS_ILLEGAL_CHARACTER originated in function CXmlCursor::Next expression: RtlXmlNextLogicalThing( &m_State, &m_Namespaces, &m_CurrentThing, &m_AttributeList )
[gle=0x80004005]
2013-02-02 10:43:01, Error                 CSI    00000007 (F) HRESULT_FROM_WIN32(582) #130# from Windows::COM::CComponentStore_IAdvancedInstallerAwareStore::ResolvePendingTransactions(dwFlags = (DontFailIfPrimitivesPending|IndicatePrimitiveRollback), Progress = NULL, Phase = 0, Disposition = (unknown enumerant 0)[3]" | "0)[gle=0x80070246]
2013-02-02 10:43:01, Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2013-02-02 10:43:01, Info                  CBS    Current global progress. Current: 0, Limit: 1, ExecuteState: CbsExecuteStateResolvePending | CbsExecuteStateFlagRollback
there's also this error set...
Code:
2013-02-02 10:43:01, Info                  CBS    CBS has signaled TrustedInstaller that a reboot is required.
2013-02-02 10:43:01, Info                  CBS    Startup: Failed, restart required to try again.
2013-02-02 10:43:01, Info                  CBS    Startup: Processing complete. [HRESULT = 0x80070bc2 - ERROR_SUCCESS_REBOOT_REQUIRED]
2013-02-02 10:43:01, Info                  CBS    Restored system sleep block state: 0x80000000
2013-02-02 10:43:01, Info                  CBS    May have successfully finished startup processing but another reboot and executing startup processing again is required to be sure.
2013-02-02 10:43:01, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070bc2 - ERROR_SUCCESS_REBOOT_REQUIRED]
2013-02-02 10:43:01, Info                  CBS    Startup processing thread terminated normally
2013-02-02 10:43:07, Info                  CBS    Failed to create session. [HRESULT = 0x8007045b - ERROR_SHUTDOWN_IN_PROGRESS]
There's some very complex stuff going on at the end of the CBS log - and I don't understand it much.

Please reboot again, and note the time, then wait 15 minutes, and run another SFC /SCANNOW.
then post the new CBS.log (only)

Your CheckSUR log is now clear
My System SpecsSystem Spec
04 Feb 2013   #18
carling43

Windows 7 professional 64 bit
 
 

Hi Noel, great news with the CheckSUR log!! Yayyyy.!!! I tried to run SFC /SCANNOW however, I still get the error
" Windows Resource Protection could not start the Repair Service"
I do apologize for giving you fits with this.. if worse comes to worse, I'll just reinstall windows and be done with it. (I hope!!) I don't want to take up too much of your time.
My System SpecsSystem Spec
04 Feb 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's solving things like this that keep me getting up in the morning

I think I've worked out what the problem is.
Your system is repeatedly attempting a rollback of an update, and it's failing

Code:
 Line 265675: 2013-02-04 20:16:52, Info                  CBS    Startup: Processing advanced operation queue, startupPhase: 0
 Line 265676: 2013-02-04 20:16:52, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 0000000a, progress = NULL, phase = 0, pdwDisposition = @0xf7f7c0
 Line 265703: 2013-02-04 20:17:22, Info                  CBS    Startup: Processing advanced operation queue, startupPhase: 0
 Line 265704: 2013-02-04 20:17:22, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 0000000a, progress = NULL, phase = 0, pdwDisposition = @0x17ffae0
The problem files here appear to be
Code:
 
 Line 265735:     CmdLine: [154]""C:\Windows\WinSxS\amd64_microsoft-windows-i..-setieinstalleddate_31bf3856ad364e35_9.4.8112.16421_none_7d153fec93ad1dcf\SetIEInstalledDate.exe" /uninstall"
 Line 265755:     CmdLine: [150]""C:\Windows\WinSxS\amd64_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_9.4.8112.16421_none_9c87145ef6731d4a\RegisterIEPKEYs.exe" /uninstall"
 Line 265775:     CmdLine: [231]""C:\Windows\WinSxS\amd64_microsoft-windows-ie-pdm_31bf3856ad364e35_9.4.8112.16421_none_621428eebb2fac97\PDMSetup.exe" /uninstall C:\Windows\WinSxS\amd64_microsoft-windows-ie-pdm_31bf3856ad364e35_8.0.7600.16385_none_6425238b793ee910"
 Line 265795:     CmdLine: [165]""C:\Windows\WinSxS\amd64_microsoft-windows-i..eoptionalcomponents_31bf3856ad364e35_9.4.8112.16421_none_765820a329e47a35\ConfigureIEOptionalComponents.exe" /uninstall"
 Line 265815:     CmdLine: [148]""C:\Windows\WinSxS\x86_microsoft-windows-ie-gc-registeriepkeys_31bf3856ad364e35_9.4.8112.16421_none_406878db3e15ac14\RegisterIEPKEYs.exe" /uninstall"
 Line 265835:     CmdLine: [152]""C:\Windows\WinSxS\x86_microsoft-windows-i..-setieinstalleddate_31bf3856ad364e35_9.4.8112.16421_none_20f6a468db4fac99\SetIEInstalledDate.exe" /uninstall"
 Line 265855:     CmdLine: [163]""C:\Windows\WinSxS\x86_microsoft-windows-i..eoptionalcomponents_31bf3856ad364e35_9.4.8112.16421_none_1a39851f718708ff\ConfigureIEOptionalComponents.exe" /uninstall"
 Line 265875:     CmdLine: [227]""C:\Windows\WinSxS\x86_microsoft-windows-ie-pdm_31bf3856ad364e35_9.4.8112.16421_none_05f58d6b02d23b61\PDMSetup.exe" /uninstall C:\Windows\WinSxS\x86_microsoft-windows-ie-pdm_31bf3856ad364e35_8.0.7601.17514_none_0a379bcfbdcffb74"
But I currently have no idea how to deal with them (and it's way past my bedtime!)
Perhaps the WindowsUpdate.log file may help?

Please attach the log to a reply - C:\Windows\windowsupdate.log (you may have to copy it to the desktop first)
My System SpecsSystem Spec
04 Feb 2013   #20
carling43

Windows 7 professional 64 bit
 
 

Here you go Noel,

I'm just heading off also..

Cheers..


Attached Files
File Type: log WindowsUpdate.log (1.12 MB, 3 views)
My System SpecsSystem Spec
Reply

 windows update error code 80080005 windows 7 64 bit




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