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Windows 7: windows update error code 80080005 windows 7 64 bit

05 Feb 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First off, please adjust the Windows update settings this way -

Open Windows Update
click on Change Settings
select 'Never check for updates' in the dropdown - click OK
Exit Windows Update
now go back to Windows Update
Click on Change Settings
Select 'Install Updates Automatically'
Click OK
now try manually checking for updates.

you still get an error - at exactly what point in the process do you get it?

If


My System SpecsSystem Spec
.

05 Feb 2013   #22
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I am at work at the moment, however , I will try this as soon as I get home later.
I have tried changing the settings as you have described, to no avail (on previous attempts, this was one of the suggestions). I will try it when I get home and see if I can see where in the process the error shows up.

Thank you.
My System SpecsSystem Spec
05 Feb 2013   #23
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I tried your suggestion, and it did the same thing. As soon as I click on "install updates automatically" and click on 'ok' (after following your steps for never checking, etc)
it starts checking, I can't check manually, then it goes to the 80080005 error, I really can't tell you at what point in the process, since it appears that it is checking for the updates. the horizontal bar appears, with the green bar that moves across the screen. I don't know if it matters, but, all the boxes are 'ticked' under the windows update page. (Where I select to install updates automatically, download updates but let me choose, etc).. The boxes underneath that are ticked are:

Recommended updates
Who can install updates
Microsoft update
Software notifications.

I hope this makes sense.

Jim
My System SpecsSystem Spec
.


05 Feb 2013   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That makes perfect sense - thanks for the detail!

It sounds as if your SoftwareDistribution folder may be corrupted - perhaps its permissions are screwed, or some folders have been mistakenly marked as read-only....

Please run the following commands one at a time - I ONLY need to know the number of files and directories found n the final summary, not the detail.... (each will take

DIR C:\Windows /AR /S
DIR C:\Windows\SoftwareDistribution /AR /S
DIR C:\Windows\System32 /AR /S
DIR C:\Windows\System32\Catroot2 /AR /S
DIR C:\Windows /AH /S
DIR C:\Windows\SoftwareDistribution /AH /S
DIR C:\Windows\System32 /AH /S
DIR C:\Windows\System32\Catroot2 /AH /S


The results may give me a clue if what's amiss.
My System SpecsSystem Spec
05 Feb 2013   #25
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Here you go.. I sure wish I knew what all this meant!! lol

Thank you. :-)

DIR C:\Windows /AR /S 277 Files, 33 Directories

DIR C:\Windows\SoftwareDistribution /AR /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)


DIR C:\Windows\System32 /AR /S 3 Files, 0 Directories

DIR C:\Windows\System32\Catroot2 /AR /S Volume in drive C has no label (volume serial number is 141C-91B2)

DIR C:\Windows /AH /S 852 Files, 354 Directories

DIR C:\Windows\SoftwareDistribution /AH /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)

DIR C:\Windows\System32 /AH /S 277 Files, 33 Directories

DIR C:\Windows\System32\Catroot2 /AH /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)
My System SpecsSystem Spec
06 Feb 2013   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The number of hidden and read-only siles in the Windows structure is a little high - perhaps we'd better take a closer look and see where and what they are.

Please run the following commands,

DIR C:\Windows\System32 /AH /S >>%userprofile%\desktop\nplist.log
DIR C:\Windows\System32 /AR /S >>%userprofile%\desktop\nplist.log

This will create a new file on your desktop - nplist.log - please attach it to your reply.
My System SpecsSystem Spec
06 Feb 2013   #27
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Here you go..

When I copied the 2nd one, nothing appeared. Should this have created two log files? (just the nplist appeared)

Thank you.


Attached Files
File Type: log nplist.log (32.0 KB, 5 views)
My System SpecsSystem Spec
06 Feb 2013   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The >> in the commands implies that the output is appended if the file exists - so both commands output to the same file

The System32 structure is fine so far as I can tell - the fun stuff starts now....

Please run the following commands, and upload the new file (which may be quite large!)

DIR C:\Windows /AH /S >>%userprofile%\desktop\nplist2.log
DIR C:\Windows /AR /S >>%userprofile%\desktop\nplist2.log
My System SpecsSystem Spec
06 Feb 2013   #29
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Thank you for explaining the ">>". I'm keeping track of this stuff :-)
I am now at work, however, I will send that as soon as I get home.

Thank you once again, I really appreciate your help with this!
My System SpecsSystem Spec
06 Feb 2013   #30
carling43

Windows 7 professional 64 bit
 
 

Sorry Noel, I wasn't looking in the right spot..

Here it is...


Attached Files
File Type: log nplist2.log (394.4 KB, 5 views)
My System SpecsSystem Spec
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 windows update error code 80080005 windows 7 64 bit




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