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Windows 7: windows update error code 80080005 windows 7 64 bit

12 Feb 2013   #71
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've got something which I think will do what's necessary....

The first thing is to download Subinacl, and run the installer -
You MUST install it to the C:\Program Files (x86) folder or nothing will work

Then download the fixcmd.zip file from my SkyDrive at Noel's SkyDrive

extract the contained fix.cmd file, and right-click on it and select Run as Administrator

The Command Prompt window will remain open so you can see the last few lines of the output (I requested a display before and after, which overflows the available buffer)

reboot afterwards, and test.


My System SpecsSystem Spec
12 Feb 2013   #72
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Thanks so much.. I am not on the home pc at the moment, but I will try it as soon as I get home..

Thank you so much!

Jim
My System SpecsSystem Spec
12 Feb 2013   #73
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I followed your instructions above. When I rebooted, I had 13 updates; KB2785220 was one of them. I cannot get it to install, I keep getting the same error message. (error code 80070005)
Thank you once again for trying.

Jim
My System SpecsSystem Spec
13 Feb 2013   #74
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - please run SFC /SCANNOW again, and post the new CBS.log file.
I'll see if I can work something out from that.
My System SpecsSystem Spec
13 Feb 2013   #75
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I have attached the CBS.log file. Interesting though, it took a couple of tries.
(see below)

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 57% complete.

Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>
My System SpecsSystem Spec
13 Feb 2013   #76
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS log is indeed interesting - there's a couple of new errors in there....
Code:
2013-02-13 05:52:13, Info                  CSI    00000306 [SR] Repairing 2 components
2013-02-13 05:52:13, Info                  CSI    00000307 [SR] Beginning Verify and Repair transaction
2013-02-13 05:52:14, Info                  CSI    00000308 Hashes for file member \SystemRoot\WinSxS\amd64_nv_lh.inf_31bf3856ad364e35_6.1.7600.16385_none_4a5c7d78e486512b\nvd3dumx.dll do not match actual file [l:24{12}]"nvd3dumx.dll" :
  Found: {l:32 b:olObvnTRZNoQN2FAQL9LSVsYbQAfJXN1LVE+hl3SQJQ=} Expected: {l:32 b:WRIkCB+5QnO+ktFRjaP11YA//21wiQ7JQtox+gZaoKQ=}
2013-02-13 05:52:14, Info                  CSI    00000309 [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-02-13 05:52:14, Info                  CSI    0000030a Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
  Found: {l:32 b:eC0t9XMXYO6rfEU1GtkoPzHiDfxthE3zHQ+WcpfjD6k=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
2013-02-13 05:52:14, Info                  CSI    0000030b [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.17777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-02-13 05:52:14, Info                  CSI    0000030c Hashes for file member \SystemRoot\WinSxS\amd64_nv_lh.inf_31bf3856ad364e35_6.1.7600.16385_none_4a5c7d78e486512b\nvd3dumx.dll do not match actual file [l:24{12}]"nvd3dumx.dll" :
  Found: {l:32 b:uYwaNr6eU0jaK3LbBiMUlEd8JBn9RS9hz64cELw+O1c=} Expected: {l:32 b:WRIkCB+5QnO+ktFRjaP11YA//21wiQ7JQtox+gZaoKQ=}
2013-02-13 05:52:14, Info                  CSI    0000030d [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-02-13 05:52:14, Info                  CSI    0000030e [SR] This component was referenced by [l:178{89}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_nv_lh"
2013-02-13 05:52:14, Info                  CSI    0000030f Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
  Found: {l:32 b:YU7qDrniESU+5HFFnfFiWDE3bCtMKtWB4+aAugCDaDM=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
2013-02-13 05:52:14, Info                  CSI    00000310 [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.17777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-02-13 05:52:14, Info                  CSI    00000311 [SR] This component was referenced by [l:156{78}]"Package_1_for_KB2656411~31bf3856ad364e35~amd64~~6.1.1.1.2656411-12_neutral_GDR"
2013-02-13 05:52:14, Info                  CSI    00000312 Hashes for file member \??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
  Found: {l:32 b:YU7qDrniESU+5HFFnfFiWDE3bCtMKtWB4+aAugCDaDM=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
2013-02-13 05:52:14, Info                  CSI    00000313 Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
  Found: {l:32 b:a8jWtKzycsKvlvmEWWxctyOM0fQ4dRuzC7i6ZWHQPDQ=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
2013-02-13 05:52:14, Info                  CSI    00000314 [SR] Could not reproject corrupted file [ml:520{260},l:98{49}]"\??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF"\[l:32{16}]"wpfgfx_v0300.dll"; source file in store is also corrupted
2013-02-13 05:52:14, Info                  CSI    00000315 Repair results created:
POQ 127 starts:
There's also a number of 'access denied' errors

Code:
 Line 52275: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52276: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52277: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52278: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52279: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52280: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52282: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52283: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52284: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52285: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52286: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52287: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52288: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52289: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52290: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52291: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52292: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52293: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52294: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52295: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52296: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52297: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52298: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52299: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52329: 2013-02-12 19:28:22, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52330: 2013-02-12 19:28:22, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52331: 2013-02-12 19:28:22, Info                  CBS    Failed to get child object: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52332: 2013-02-12 19:28:22, Info                  CBS    Failed to enumerate pending packages. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52333: 2013-02-12 19:28:22, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52334: 2013-02-12 19:28:22, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52371: 2013-02-12 21:56:47, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52372: 2013-02-12 21:56:47, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52373: 2013-02-12 21:56:47, Info                  CBS    Failed to get child object: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52374: 2013-02-12 21:56:47, Info                  CBS    Failed to enumerate pending packages. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52375: 2013-02-12 21:56:47, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 52376: 2013-02-12 21:56:47, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
I'll have to see what we can do about those - but let's get the repairs to the known problems done first.

Back in a few minutes.
My System SpecsSystem Spec
13 Feb 2013   #77
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - crlaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\crlaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\crlaa
or
DIR E:\crlaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\crlaa <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.

My System SpecsSystem Spec
13 Feb 2013   #78
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Looking at the CBS errors, it looks to be a problem with the registry.
Please open an elevated command prompt, and run the following command.

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending" /S

Post the results (don't be surprised if it says 'not found' - it seems to only exist when updates are pending)

Also, run the CheckSUR tool - it may be able to find and correct the error.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.
My System SpecsSystem Spec
13 Feb 2013   #79
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I am at work now, however I will attack it as soon as I get home.. What the heck does some of those access denied terms mean? (They look rather embarrassing!! lol).
Thanks for your patience!

Jim
My System SpecsSystem Spec
13 Feb 2013   #80
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I suspect that it's actually a mis-diagnosis by the CBS system, and that it should be a 0x80070003 error (path not found), as the packagespending key may not exist.
If it does exist, then it's a problem with permissions.
my registry query will help us work out which - and the CheckSUR may fix it either way.
My System SpecsSystem Spec
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