windows update error code 80080005 windows 7 64 bit

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #71

    I've got something which I think will do what's necessary....

    The first thing is to download Subinacl, and run the installer -
    You MUST install it to the C:\Program Files (x86) folder or nothing will work :)

    Then download the fixcmd.zip file from my SkyDrive at Noel's SkyDrive

    extract the contained fix.cmd file, and right-click on it and select Run as Administrator

    The Command Prompt window will remain open so you can see the last few lines of the output (I requested a display before and after, which overflows the available buffer)

    reboot afterwards, and test.
      My Computer


  2. Posts : 62
    Windows 7 professional 64 bit
    Thread Starter
       #72

    Hi Noel,

    Thanks so much.. I am not on the home pc at the moment, but I will try it as soon as I get home..

    Thank you so much!

    Jim
      My Computer


  3. Posts : 62
    Windows 7 professional 64 bit
    Thread Starter
       #73

    Hi Noel,

    I followed your instructions above. When I rebooted, I had 13 updates; KB2785220 was one of them. I cannot get it to install, I keep getting the same error message. (error code 80070005)
    Thank you once again for trying.

    Jim
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #74

    OK - please run SFC /SCANNOW again, and post the new CBS.log file.
    I'll see if I can work something out from that.
      My Computer


  5. Posts : 62
    Windows 7 professional 64 bit
    Thread Starter
       #75

    Hi Noel,

    I have attached the CBS.log file. Interesting though, it took a couple of tries.
    (see below)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>SFC /SCANNOW

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 57% complete.

    Windows Resource Protection could not perform the requested operation.

    C:\Windows\system32>SFC /SCANNOW

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #76

    The CBS log is indeed interesting - there's a couple of new errors in there....
    Code:
    2013-02-13 05:52:13, Info                  CSI    00000306 [SR] Repairing 2 components
    2013-02-13 05:52:13, Info                  CSI    00000307 [SR] Beginning Verify and Repair transaction
    2013-02-13 05:52:14, Info                  CSI    00000308 Hashes for file member \SystemRoot\WinSxS\amd64_nv_lh.inf_31bf3856ad364e35_6.1.7600.16385_none_4a5c7d78e486512b\nvd3dumx.dll do not match actual file [l:24{12}]"nvd3dumx.dll" :
      Found: {l:32 b:olObvnTRZNoQN2FAQL9LSVsYbQAfJXN1LVE+hl3SQJQ=} Expected: {l:32 b:WRIkCB+5QnO+ktFRjaP11YA//21wiQ7JQtox+gZaoKQ=}
    2013-02-13 05:52:14, Info                  CSI    00000309 [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-02-13 05:52:14, Info                  CSI    0000030a Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
      Found: {l:32 b:eC0t9XMXYO6rfEU1GtkoPzHiDfxthE3zHQ+WcpfjD6k=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
    2013-02-13 05:52:14, Info                  CSI    0000030b [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.17777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-02-13 05:52:14, Info                  CSI    0000030c Hashes for file member \SystemRoot\WinSxS\amd64_nv_lh.inf_31bf3856ad364e35_6.1.7600.16385_none_4a5c7d78e486512b\nvd3dumx.dll do not match actual file [l:24{12}]"nvd3dumx.dll" :
      Found: {l:32 b:uYwaNr6eU0jaK3LbBiMUlEd8JBn9RS9hz64cELw+O1c=} Expected: {l:32 b:WRIkCB+5QnO+ktFRjaP11YA//21wiQ7JQtox+gZaoKQ=}
    2013-02-13 05:52:14, Info                  CSI    0000030d [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-02-13 05:52:14, Info                  CSI    0000030e [SR] This component was referenced by [l:178{89}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.INF_nv_lh"
    2013-02-13 05:52:14, Info                  CSI    0000030f Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
      Found: {l:32 b:YU7qDrniESU+5HFFnfFiWDE3bCtMKtWB4+aAugCDaDM=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
    2013-02-13 05:52:14, Info                  CSI    00000310 [SR] Cannot repair member file [l:32{16}]"wpfgfx_v0300.dll" of PresentationCore, Version = 6.1.7601.17777, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-02-13 05:52:14, Info                  CSI    00000311 [SR] This component was referenced by [l:156{78}]"Package_1_for_KB2656411~31bf3856ad364e35~amd64~~6.1.1.1.2656411-12_neutral_GDR"
    2013-02-13 05:52:14, Info                  CSI    00000312 Hashes for file member \??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
      Found: {l:32 b:YU7qDrniESU+5HFFnfFiWDE3bCtMKtWB4+aAugCDaDM=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
    2013-02-13 05:52:14, Info                  CSI    00000313 Hashes for file member \SystemRoot\WinSxS\amd64_presentationcore_31bf3856ad364e35_6.1.7601.17777_none_0a193cd0a6c1c1b6\wpfgfx_v0300.dll do not match actual file [l:32{16}]"wpfgfx_v0300.dll" :
      Found: {l:32 b:a8jWtKzycsKvlvmEWWxctyOM0fQ4dRuzC7i6ZWHQPDQ=} Expected: {l:32 b:rRHim5DAGY/l/WAXYt2qkPSQwcVighPoV4DUzgjEh8s=}
    2013-02-13 05:52:14, Info                  CSI    00000314 [SR] Could not reproject corrupted file [ml:520{260},l:98{49}]"\??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF"\[l:32{16}]"wpfgfx_v0300.dll"; source file in store is also corrupted
    2013-02-13 05:52:14, Info                  CSI    00000315 Repair results created:
    POQ 127 starts:
    There's also a number of 'access denied' errors

    Code:
     Line 52275: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52276: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52277: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52278: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52279: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52280: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52282: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52283: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52284: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52285: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52286: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52287: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52288: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52289: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52290: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52291: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52292: 2013-02-12 18:53:57, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52293: 2013-02-12 18:53:57, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52294: 2013-02-12 18:53:57, Info                  CBS    Failed to get pending state on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52295: 2013-02-12 18:53:57, Info                  CBS    Store Query Package failed on package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52296: 2013-02-12 18:53:57, Info                  CBS    Failed to populate children. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52297: 2013-02-12 18:53:57, Info                  CBS    Failed to initialize internal package [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52298: 2013-02-12 18:53:57, Info                  CBS    Failed to create package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52299: 2013-02-12 18:53:57, Error                 CBS    Failed to internally open package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52329: 2013-02-12 19:28:22, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52330: 2013-02-12 19:28:22, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52331: 2013-02-12 19:28:22, Info                  CBS    Failed to get child object: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52332: 2013-02-12 19:28:22, Info                  CBS    Failed to enumerate pending packages. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52333: 2013-02-12 19:28:22, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52334: 2013-02-12 19:28:22, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52371: 2013-02-12 21:56:47, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52372: 2013-02-12 21:56:47, Info                  CBS    Failed to get key for store object type: 4 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52373: 2013-02-12 21:56:47, Info                  CBS    Failed to get child object: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52374: 2013-02-12 21:56:47, Info                  CBS    Failed to enumerate pending packages. [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52375: 2013-02-12 21:56:47, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070005 - E_ACCESSDENIED]
     Line 52376: 2013-02-12 21:56:47, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    I'll have to see what we can do about those - but let's get the repairs to the known problems done first.

    Back in a few minutes.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #77

    I've uploaded a file - crlaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\crlaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\crlaa
    or
    DIR E:\crlaa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\crlaa <drive>:\windows\winsxs /y /i /s /v /h

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.

      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #78

    Looking at the CBS errors, it looks to be a problem with the registry.
    Please open an elevated command prompt, and run the following command.

    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending" /S

    Post the results (don't be surprised if it says 'not found' - it seems to only exist when updates are pending)

    Also, run the CheckSUR tool - it may be able to find and correct the error.


    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply.
      My Computer


  9. Posts : 62
    Windows 7 professional 64 bit
    Thread Starter
       #79

    Hi Noel,

    I am at work now, however I will attack it as soon as I get home.. What the heck does some of those access denied terms mean? (They look rather embarrassing!! lol).
    Thanks for your patience!

    Jim
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #80

    I suspect that it's actually a mis-diagnosis by the CBS system, and that it should be a 0x80070003 error (path not found), as the packagespending key may not exist.
    If it does exist, then it's a problem with permissions.
    my registry query will help us work out which - and the CheckSUR may fix it either way.
      My Computer


 
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