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Windows 7: windows update error code 80080005 windows 7 64 bit

02 Feb 2013   #1
carling43

Windows 7 professional 64 bit
 
 
windows update error code 80080005 windows 7 64 bit

Hello,

My windows update has stopped working some time ago. I have followed as many fixes as possible. I have followed 'Tom984' instructions on "Windows update posting instructions", however, I cannot follow the
"sfc/scannow" command. (I get this error.. "Windows Resource Protection could not start the repair service"
I did zip the CBS folder.

I should also note that I get the message on the splash screen about 'Preparing to configure updates.... failure configuring updates, reverting changes".. etc.. as well as blue screen etc...

I have attached the CBS zip file, as per Tom984 instructions.

I will try to provide whatever info I can.

Thank you for any assistance you can provide..

Cheers


My System SpecsSystem Spec
.
02 Feb 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The errors in the CheckSUR report explain your inability to update....
Code:
 
Checking Packages
(f) CBS Registry Error 0x80070002 Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514  failed to get CurrentState
(f) CBS Registry Error 0x80070002 Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514  failed to get Visibility
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256  failed to get owner for package.
It's that last one that I suspect is responsible for your WU giving an access denied error - that package is the core of the WU process.

I can't do it tonight - but I'll work on a fix for that in the morning, hopefully.

Some of the errors in the CBS.log appears related.....
Code:
 Line 3687: 2013-01-04 14:16:01, Info                  CBS    Failed to open online package store: PackagesPending\Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7. [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 28: 2013-01-04 14:13:37, Info                  CBS    Missing Current State value for package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514, force absent so at least it can be re-installed
 Line 29: 2013-01-04 14:13:37, Info                  CBS    Failed to get visibility for package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Some appear to have resolved themselves since you first ran CheckSUR and cured a large number of errors, but a couple remain - which may resolve if we can cure the few remaining CheckSUR problems.
My System SpecsSystem Spec
02 Feb 2013   #3
carling43

Windows 7 professional 64 bit
 
 
Thank you

Noel,

Thank you so much for looking in to this for me!
I'm trying to learn, and truly appreciate your assistance.

I look forward to hearing from you.

Cheers!
My System SpecsSystem Spec
.

03 Feb 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I think I need a little more information before I start with the repair....

Please run the following commands in an Elevated Command Prompt, and post the results...

Code:
 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514" /S
My System SpecsSystem Spec
03 Feb 2013   #5
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

Thank you so much for the quick response. I hope I did this correctly..

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e3
5~amd64~~7.6.7600.256" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600
.256
InstallClient REG_SZ WindowsUpdateAgent
InstallName REG_SZ WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~am
d64~~7.6.7600.256.mum
InstallLocation REG_SZ \\?\C:\Windows\SoftwareDistribution\SelfUpdate\
Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
Trusted REG_DWORD 0x1
InstallTimeHigh REG_DWORD 0x1cd5001
InstallTimeLow REG_DWORD 0x19bce759
InstallUser REG_SZ S-1-5-18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600
.256\Owners


C:\Windows\system32>

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf38
56ad364e35~amd64~en-US~6.1.7601.17514" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~
en-US~6.1.7601.17514\Owners
Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6
.1.7601.17514 REG_DWORD 0x30070


C:\Windows\system32>


Cheers,

(Jim)
My System SpecsSystem Spec
03 Feb 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's fine - and it looks like it may be fairly easy to fix.

We'll do the WU updater patch first - because it's the easiest one, and should be controllable if it goes wrong


If you don't understand anything please ask!
First create a System Restore point, then....
Open Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256

Right-click on the Key in the left pane, and select Permissions
Click on the Advanced button
Click on the Owner tab
Highlight Administrators, and put a tick in the 'Replace owner on...' box
Click Apply
(Current Owner should change to Administrators)
Click OK - ONCE
Click on the Permissions tab
In the Permission entries box, highlight Administrators
click Edit
put a tick in the Allow /Full Control box (all the other Allow boxes should automatically be ticked)
put a tick in the 'Apply these permissions....' box
Click OK out to Regedit
Close Regedit

Now download the file 256auxcomp.zip from my Skydrive here....
Noel's SkyDrive

and extract the contained file.
right-click on the extracted file and select Merge
You'll get a couple or warnings, and then hopefully a 'success' message.

reboot, and then run another CheckSUR scan and post the new CheckSUR.log file
Then run another SFC /SCANNOW and post the new CBS.log file



My System SpecsSystem Spec
03 Feb 2013   #7
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I trust this is the CheckSUR log you requested.. I will continue with the rest of your instructions and post in a moment.

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-02 16:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514 failed to get Visibility
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256 failed to get owner for package.

Checking Component Store

Summary:
Seconds executed: 66
Found 3 errors
CBS Registry Error Total count: 3

Please note...


put a tick in the Allow /Full Control box (all the other Allow boxes should automatically be ticked) (This already was ticked)



You'll get a couple or warnings, and then hopefully a 'success' message. (I got success!!! )



reboot, and then run another CheckSUR scan and post the new CheckSUR.log file (nb. got the windows messages on startup regarding preparing to configure updates... reverting changes.. I don't know if this matters at this point, just wanted to point it out.. )

I will now try the SFC/SCANNOW and post the CBS.log file..

Thank you.
My System SpecsSystem Spec
03 Feb 2013   #8
carling43

Windows 7 professional 64 bit
 
 

I ran SFC/SCANNOW and received the same error "Windows Resource Protection could not start the repair service"

My System SpecsSystem Spec
04 Feb 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - the reg file should have corrected one of the CheckSUR errors - please run the following command and we'll see whether it worked as expected, or not.....

Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514" /S
post the results
My System SpecsSystem Spec
04 Feb 2013   #10
carling43

Windows 7 professional 64 bit
 
 

Hi Noel,

I'm sorry to take so long getting back to you. I just got home from work. Here is the results. Dumb question, but...
I copied the first line to the command prompt, pasted, then selected all, and pasted here. I then did the same thing with the second line. I assume that is the correct way?

Thank you.

Cheers,

Jim


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e3
5~amd64~~7.6.7600.256" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600
.256
InstallClient REG_SZ WindowsUpdateAgent
InstallName REG_SZ WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~am
d64~~7.6.7600.256.mum
InstallLocation REG_SZ \\?\C:\Windows\SoftwareDistribution\SelfUpdate\
Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
Trusted REG_DWORD 0x1
InstallTimeHigh REG_DWORD 0x1cd551a
InstallTimeLow REG_DWORD 0xf229ed24
InstallUser REG_SZ S-1-5-18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600
.256\Owners
WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256 REG_DWORD
0x30070


C:\Windows\system32>


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf38
56ad364e35~amd64~en-US~6.1.7601.17514" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~
en-US~6.1.7601.17514\Owners
Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6
.1.7601.17514 REG_DWORD 0x30070


C:\Windows\system32>
My System SpecsSystem Spec
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 windows update error code 80080005 windows 7 64 bit




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