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Windows 7: Windows 7 SP1 for x64-based Systems (KB976932) will not install

02 Feb 2013   #1

Windows 7 Home Premium
 
 
Windows 7 SP1 for x64-based Systems (KB976932) will not install

When Windows update attempts to install Windows 7 Service Pack 1 for x64-based Systems (KB976932) it fails with error: TRUST_E_NOSIGNATURE(0x800b0100). Log files attached. Thanks, Michael




Attached Files
File Type: log CheckSUR.log (1.0 KB, 20 views)
File Type: log CheckSUR.persist.log (34.0 KB, 10 views)
My System SpecsSystem Spec
.

02 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello MailmanMichael and welcome to the forums

Thanks for making a new thread, it keeps things tidy and avoids confusion.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 from Official Microsoft Download Center

You want the file: Windows6.1-KB2416471-x64.msu

Tom


Attached Files
File Type: zip Packs.zip (7.3 KB, 72 views)
My System SpecsSystem Spec
02 Feb 2013   #3

Windows 7 Home Premium
 
 

It worked. Thank you so much! I probably spent eight hours navigating the Microsoft support site and trying all the possible solutions and you solved the problem in one reply. You are great!
My System SpecsSystem Spec
.


03 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi MailmanMichael,

That's great news, thanks for posting back the results.

Yeah, half of the people over there have no idea what they are talking about. I've lost count of the number of times I've seen someone instruct the OP to reset the Windows Update components when an 800B0100 is nothing to do with that!

Tom
My System SpecsSystem Spec
Reply

 Windows 7 SP1 for x64-based Systems (KB976932) will not install




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