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Windows 7: Update failed

05 Feb 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - we need to do some cleanup then


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then try the troubleshooter again



My System SpecsSystem Spec
.
05 Feb 2013   #12
herself

Windows 7 64 bit
 
 

followed your instructions and rebooted both times and rebooted after command prompt step fix it tool still shows an error "trouble shooting cannot continue an error occured"
My System SpecsSystem Spec
05 Feb 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - sound like there's a permissions problem, or a registry problem.

Please run the following commands (one at a time) and post the number of files and folders found in the summary at the end of each....


DIR C:\Windows\System32 /AR /S
DIR C:\Windows\SoftwareDistribution /AR /S
DIR C:\Windows\SoftwareDistribution /S

That may give us a clue what's happening.
My System SpecsSystem Spec
.

05 Feb 2013   #14
herself

Windows 7 64 bit
 
 

DIR C:\Windows\System32 /AR /S
56 files

DIR C:\Windows\SoftwareDistribution /AR /S
file not found

DIR C:\Windows\SoftwareDistribution /S
117 files
is that what you needed ?
My System SpecsSystem Spec
06 Feb 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That'll do - and well done for correcting my typo along the way!
Unfortunately, the results aren't enlightening
I'll have to think about it - back later.
My System SpecsSystem Spec
06 Feb 2013   #16
herself

Windows 7 64 bit
 
 

Thank you for your help so far
My System SpecsSystem Spec
21 Feb 2013   #17
micki

Windows 7
 
 

Hello,
I had the same problem, and there was no cure for a long time. Some days before I downloaded and run ComboFix. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
It deleted some files, and after that the MS HotFix run successfully, corrected one problem, and finally I was able to install the update...
Hope it helps you as well...
My System SpecsSystem Spec
21 Feb 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please do NOT use ComboFix without the instruction and assistance of an expert in its use - it can trash the system if you're not careful!
My System SpecsSystem Spec
21 Feb 2013   #19
herself

Windows 7 64 bit
 
 

Oh I used Combo fix and it did work it fixed whatever was stopping the updates and they installed perfectly thankyou Micki and Noel thanks for the heads up next time I will only use it on the advice of an expert thankyou both
My System SpecsSystem Spec
21 Feb 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Heh!
I don't suppose you still have an logs from it around, do you?? - please post them if you do.
My System SpecsSystem Spec
Reply

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