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Windows 7: Update failed

21 Feb 2013   #21

Windows 7 64 bit
 
 

sure here




Attached Files
File Type: txt combofix.txt (36.1 KB, 10 views)
My System SpecsSystem Spec
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21 Feb 2013   #22

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Thanks - now all I have to do is work out what happened
My System SpecsSystem Spec
22 Feb 2013   #23

Windows 7
 
 

Noel, see logfile attached.Attachment 256396
My System SpecsSystem Spec
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22 Feb 2013   #24

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That upload doesn't seem to have worked??
My System SpecsSystem Spec
22 Feb 2013   #25

Windows 7
 
 

try again: ComboFix.txt


My System SpecsSystem Spec
22 Feb 2013   #26

Windows 7 64 bit
 
 

ok ill run it again 2 updates installed just the 'one note' didnt work last time.
Something new is happening I have a magic jack phone that plugs into my laptop. now when i boot up and plug in the magic jack phone the message you get when you put your sd memory card is popping up and saying there are no new photos or videos on this device..yet my sd card from camera will not work in its card reader slot it seems the laptop is reading the magic jack thingy as a memory card for camera ????
My System SpecsSystem Spec
22 Feb 2013   #27

Windows 7 64 bit
 
 

sorry that should have said * i ran it again
attachment here


Attached Files
File Type: txt combolog2.txt (35.8 KB, 5 views)
My System SpecsSystem Spec
23 Feb 2013   #28

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please do yourself a favour - and your computer - and uninstall Advanced System Care and IOBit Malware Fighter.
Both are rip-offs (bad ones) of other software, and are more likely to cause problems than cure them.

You appear to have Rogers AV/Firewall/AM installed - but disabled - as well as having MSE installed.
With the Rogers software disabled - is the Windows Firewall enabled, or not?
I would recommend uninstalling the Rogers software, and enabling the Windows Firewall.
My System SpecsSystem Spec
23 Feb 2013   #29

Windows 7 64 bit
 
 

Rogers was an old internet service provider I had, it no longer shows in my uninstall programs list
It show in 'services' only, but I don't see a way to uninstall it.
MSE firewall is enabled .
I have uninstalled IOBIT.
Thankyou for the advice much appreciated.
My System SpecsSystem Spec
23 Feb 2013   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Try using Revo Uninstaller to get rid of the remains - if it can find them.
Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

Other than that...
The Rogers software appears to be provided by RadialPoint - you should contact Rogers to ask for manual removal instructions, or see the following search results...
ActiveKB Knowledgebase

I see that at least part of the package is provided by AVG - so it may be worth running the AVG removal tools

Download tools and utilities | AVG UK
download and run the AVG Identity Protection removal tool and reboot before running the 64-bit AVG 2012 remover
My System SpecsSystem Spec
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