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Windows 7: Windows 7 64 bit Ultimate Update Error code 0x8007370b

03 Feb 2013   #1
bpierce

Windows 7 Ultimate SP1 64-bit
 
 
Windows 7 64 bit Ultimate Update Error code 0x8007370b

Hello.

For almost the last year now, I have been unable to run windows updates on my computer. I am running Windows 7 Ultimate 64bit SP1. Running the update yields the error code 0x8007370b. I have searched the Internet, ran the Microsoft Fix It tool, and gone thru the Windows Trouble Shooter, but none have made a difference. I am almost to that point where I will do a clean install, but since everything else on the computer is running fine, I only will do this as a last resort. Any and all help is welcome. Thank you!


My System SpecsSystem Spec
.
04 Feb 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
04 Feb 2013   #3
bpierce

Windows 7 Ultimate SP1 64-bit
 
 
Requested Information

Here is the requested information. If you need more, please let me know. Thanks.
My System SpecsSystem Spec
.

04 Feb 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a rather nasty error set in the CBS log....
Code:
2013-01-18 00:00:19, Error                 CSI    00000005 (F) Invalid attribute name found: [l:42{21}]"ProcessorA3chitecture"[gle=0x80004005]
2013-01-18 00:00:19, Error                 CSI    00000006@2013/1/18:06:00:19.640 (F) d:\win7sp1_gdr\base\wcp\identity\id_baseidentity.cpp(1263): Error STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME originated in function Windows::Identity::Rtl::Implementation::CRtlIdentityBase::CRtlIdentityBase_Initialize expression: pBAI != 0
[gle=0x80004005]
2013-01-18 00:00:19, Error                 CSI    00000007 (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #387366# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:304{152}]"Microsoft-Windows-RasRTUtils, Culture=neutral, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorA3chitecture=amd64, versionScope=NonSxS")
[gle=0xd0150017]
2013-01-18 00:00:19, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2013-01-18 00:00:19, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2013-01-18 00:00:19, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
The errors in the CheckSUR log are of the same type (bit-flips)

Code:
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-RasRTUtils, Culture=neutral, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorA3chitecture=amd64, versionScope=NonSxS amd64_microsoft-windows-rasrtu,ils_31bf3856ad364e35_6.1.7601.17514_none_6b3b9980011a19de Bad identity
(f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-rasrtu,ils_31bf3856ad364e35_6.1.7601.17514_none_6b3b9980011a19de.manifest amd64_microsoft-windows-rasrtu,ils_31bf3856ad364e35_6.1.7601.17514_none_6b3b9980011a19de
These both relate, I suspect to the same fault.

I think I'd better call in the cavalry on this one - I'm not competent on this type of error in this area

Please wait for Tom to respond.
My System SpecsSystem Spec
04 Feb 2013   #5
bpierce

Windows 7 Ultimate SP1 64-bit
 
 
Thank you for your time.

Thanks for looking at it. I hope there is some hope for this problem. I'll wait for a reply from Tom, otherwise would you recommend a clean install? If so, do you know of a way I can reactivate it WITHOUT having to go thru Microsoft again? Thanks.
My System SpecsSystem Spec
04 Feb 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Proper Activation requires connection to the MS servers - it's that simple. Why do you have a problem with that?
My System SpecsSystem Spec
04 Feb 2013   #7
bpierce

Windows 7 Ultimate SP1 64-bit
 
 
Activation Question

It's not a problem, I just wanted to know if I could somehow save the activation info before doing a clean install and then replacing it once I'm done with the install of Windows, so that I don't have to either activate again over the Internet or call up MS. No hardware is going to change, so I thought it might save me having to deal with Microsoft. Thanks.
My System SpecsSystem Spec
04 Feb 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's very unlikely that you'll need a clean install - although a repair install is a possibility.
My System SpecsSystem Spec
04 Feb 2013   #9
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello bpierce and welcome to the forums

As Noel pointed out, you had a few bitflips in your registry which we will need to correct. In order to do so, I will need you to upload your registry hive for me please. Navigate to this folder:

C:\Windows\system32\config

And copy the file named COMPONENTS (it has no file extension) to your Desktop. Then zip it up and upload it to your Dropbox, Skydrive or any other file sharing website. I would recommend SendSpace if you don't know any:

Free large file hosting. Send big files the easy way!

Tom
My System SpecsSystem Spec
04 Feb 2013   #10
bpierce

Windows 7 Ultimate SP1 64-bit
 
 
Requested Components File

Tom...

Thank you for you reply. I have followed your instructions and have uploaded my file to sendspace. The link is as follows:

Download components.zip from Sendspace.com - send big files the easy way
My System SpecsSystem Spec
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