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Windows 7: KB2742599 won't install

05 Feb 2013   #1
BJD123

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
KB2742599 won't install

Hi,

I have an update which refuses to install:
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2742599)

Download size: 8.0 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
MS13-004: Description of the security update for the .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1: January 8, 2013

Help and Support:
Microsoft Support

The installation keeps failing with an error code: 80073712

Any help appreciated.

Thanks

Brian





Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9TT4K-HRY82-77JJC
Windows Product Key Hash: vg+290OTDw320A9SSy64uQo5wWM=
Windows Product ID: 00371-177-2313221-85083
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8B5B23C3-4493-48D1-8342-6D998CF21C51}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\DAD\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8B5B23C3-4493-48D1-8342-6D998CF21C51}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-77JJC</PKey><PID>00371-177-2313221-85083</PID><PIDType>5</PIDType><SID>S-1-5-21-1900906686-3758384339-2960761183</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090804000000.000000+000</Date></BIOS><HWID>77EB3C07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-231322-00-2057-7600.0000-1282012
Installation ID: 010484056035266641082785689394018853076101711120933774
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 77JJC
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 05/02/2013 14:16:31

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:6:2013 15:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAIAAQABAAEAAAABAAAAAQABAAEAln3EosgMjGQYsAYzmq08pe4ARso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC     A_M_I_     OEMAPIC 
FACP     A_M_I_     OEMFACP 
HPET     A_M_I_     OEMHPET 
MCFG     A_M_I_     OEMMCFG 
OEMB     A_M_I_     AMI_OEM 
OSFR     A_M_I_     OEMOSFR
My System Specs



My System SpecsSystem Spec
.
05 Feb 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Welcome to the forums - and thanks for stating the new thread
Unfortunately you still haven't provided the CheckSUR report as requested in the Windows Update Posting Instructions - and without that, we're limited in what we can advise.

The request in your error message gives us a clue what's happening - it seems that the system is stuck partway through wither installing or uninstalling an update, and has the pnding falg stuck - either because the relevant xml file isn't being acted upon and/or deleted, or because of other problems.

Your SFC scan was clear - but there are some other errors in the CBS log which may need addressing.

Code:
 Line 4665: 2013-02-05 15:35:38, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 4946: 2013-02-05 15:35:39, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 5207: 2013-02-05 15:36:27, Error                 CSI    000002f9 (F) Unable to load manifest for component [ml:280{140},l:144{72}]"amd64_netfx-system_b03f5f7f11d50a3a_6.1.7601.22126_none_a862cbd41776593b"[gle=0x80004005]
 Line 5208: 2013-02-05 15:36:27, Error                 CSI    000002fa@2013/2/5:15:36:27.468 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
 Line 5210: 2013-02-05 15:36:27, Error                 CSI    000002fb (F) HRESULT_FROM_WIN32(14098) #6485284# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
 Line 5222: 2013-02-05 15:36:27, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 23625: 2013-02-05 15:36:33, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 41547: 2013-02-05 15:36:36, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
A couple of them are common ones, and don't seem to cause a problem - some are much deeper.

Hopefully running the CheckSUR tool (and correcting any unresolved problems there) will clear the major errors and allow the install to complete.

Please post the log so we can resolve this.
My System SpecsSystem Spec
05 Feb 2013   #3
BJD123

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok, I think this attached file is the one you are asking for.

Thanks

Brian
My System SpecsSystem Spec
.

05 Feb 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yikes! - that's a lot of bad files there!

Code:
 winsxs\manifests\msil_system_b77a5c561934e089_6.1.7601.22126_none_981f568e32422d66.manifest
 winsxs\manifests\msil_system.drawing_b03f5f7f11d50a3a_6.1.7601.22126_none_4d22bb3ec71e9066.manifest
 winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7601.17966_none_70683dd88ae037ac.manifest
 winsxs\manifests\amd64_netfx-system.windows.forms_b03f5f7f11d50a3a_6.1.7601.17966_none_83766cf87b5cb13f.manifest
 winsxs\manifests\msil_system.design.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_15c4ebe4bb4d6503.manifest
 winsxs\manifests\msil_system.drawing.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_a6b100a10d755f1d.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7601.17966_en-us_b753ed75afa97007.manifest
 winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7601.22126_none_5996991aa48b2ca4.manifest
 winsxs\manifests\msil_system.drawing_b03f5f7f11d50a3a_6.1.7601.17966_none_63f45ffcad739b6e.manifest
 winsxs\manifests\msil_system_b77a5c561934e089_6.1.7601.17966_none_aef0fb4c1897386e.manifest
 winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.1.7601.22126_en-us_a08248b7c95464ff.manifest
 winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.1.7601.17966_none_054d082500298a66.manifest
 winsxs\manifests\amd64_netfx-system.design_b03f5f7f11d50a3a_6.1.7601.22126_none_73ed560c2f3d4fcd.manifest
 winsxs\manifests\amd64_netfx-system.windows.forms_b03f5f7f11d50a3a_6.1.7601.22126_none_6ca4c83a9507a637.manifest
 winsxs\manifests\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_6.1.7601.17966_none_16bb9be7a08fd446.manifest
 winsxs\manifests\amd64_netfx-system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.22126_none_df5d70d8643fa83d.manifest
 winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_3d75dbc540f87359.manifest
 winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.1.7601.17966_none_89ab3041bfbe7442.manifest
 winsxs\manifests\amd64_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7601.22126_none_353efd74f2fd46ae.manifest
 winsxs\manifests\msil_system.directoryservices_b03f5f7f11d50a3a_6.1.7601.17966_none_2aff7445ee11ac8b.manifest
 winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.17966_none_837b7fa210fd83d6.manifest
 winsxs\manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.17966_none_318a0f2d99f87527.manifest
 winsxs\manifests\amd64_netfx-system_b03f5f7f11d50a3a_6.1.7601.22126_none_a862cbd41776593b.manifest
 winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22126_en-us_508ba5e0b0e37ff9.manifest
 winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.1.7601.22126_none_ee7b636719d47f5e.manifest
 winsxs\manifests\x86_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7601.22126_none_7cec344c07796fb4.manifest
 winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.22126_none_6ca9dae42aa878ce.manifest
 winsxs\manifests\amd64_netfx-system.drawing_b03f5f7f11d50a3a_6.1.7601.22126_none_ee2a599d0847244d.manifest
 winsxs\manifests\x86_netfx-peverify_dll_b03f5f7f11d50a3a_6.1.7601.22126_none_5a2603132020fb79.manifest
 winsxs\manifests\amd64_netfx-system.directoryservices_b03f5f7f11d50a3a_6.1.7601.22126_none_ffe9f729ba3ac93e.manifest
 winsxs\manifests\msil_system.directoryser..protocols.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_c4c059e96bb0e641.manifest
 winsxs\manifests\amd64_netfx-system.design_b03f5f7f11d50a3a_6.1.7601.17966_none_8abefaca15925ad5.manifest
 winsxs\manifests\amd64_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7601.17966_none_4c10a232d95251b6.manifest
 winsxs\manifests\msil_system.drawing.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_bd82a55ef3ca6a25.manifest
 winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.1.7601.22126_none_72d98b83d969693a.manifest
 winsxs\manifests\amd64_netfx-peverify_dll_b03f5f7f11d50a3a_6.1.7601.17966_none_294a70f9f1f9dd7b.manifest
 winsxs\manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22126_none_1ab86a6fb3a36a1f.manifest
 winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_54478083274d7e61.manifest
 winsxs\manifests\amd64_netfx-system_b03f5f7f11d50a3a_6.1.7601.17966_none_bf347091fdcb6443.manifest
 winsxs\manifests\msil_system.directoryservices_b03f5f7f11d50a3a_6.1.7601.22126_none_142dcf8807bca183.manifest
 winsxs\manifests\msil_system.design.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_fef34726d4f859fb.manifest
 winsxs\manifests\amd64_netfx-peverify_dll_b03f5f7f11d50a3a_6.1.7601.22126_none_1278cc3c0ba4d273.manifest
 winsxs\manifests\msil_system.directoryser..protocols.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_db91fea75205f149.manifest
 winsxs\manifests\amd64_netfx-system.drawing_b03f5f7f11d50a3a_6.1.7601.17966_none_04fbfe5aee9c2f55.manifest
 winsxs\manifests\x86_netfx-mscorjit_dll_b03f5f7f11d50a3a_6.1.7601.17966_none_93bdd909edce7abc.manifest
 winsxs\manifests\x86_netfx-peverify_dll_b03f5f7f11d50a3a_6.1.7601.17966_none_70f7a7d106760681.manifest
 winsxs\manifests\amd64_netfx-system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.17966_none_f62f15964a94b345.manifest
 winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7601.17966_en-us_675d4a9e97388b01.manifest
 winsxs\manifests\msil_system.directoryservices.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_0dbb286c9035e5e2.manifest
 winsxs\manifests\msil_system.directoryservices.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_f6e983aea9e0dada.manifest
 servicing\packages\Package_1_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2742599_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2742599_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2742599_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2742599_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll see what I can do to get that sorted for you..... back later.
My System SpecsSystem Spec
05 Feb 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - bjdaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bjdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
06 Feb 2013   #6
BJD123

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi,
I have attached the two files.

Thanks

Brian

EDIT: Those package and Manifests seem have sorted the problem as the update has now installed
My System SpecsSystem Spec
06 Feb 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

56 problems found and fixed

Glad it worked without issues!

Have fun.
My System SpecsSystem Spec
03 Mar 2013   #8
trunks10k

Ontario
 
 

Hi I am also having an issue with this update. and I think one of my games "Batman Arkham Assylum GOTY" requires this or so I've read.
My System SpecsSystem Spec
03 Mar 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please start a NEW thread of your own, and follow the Windows Update Posting Instructions
My System SpecsSystem Spec
25 Jan 2014   #10
jharrell

Windows 7 Home x64
 
 

Was this solution taylored to his specific error codes?

I'm having the same issue and would like to track down a solution.
My System SpecsSystem Spec
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 KB2742599 won't install




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