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Windows 7: Windows Updates Fails configuring updates and reverts back


07 Feb 2013   #1

Windows 7 32 bit
 
 
Windows Updates Fails configuring updates and reverts back

EDIT: Please see my updated information a few posts down.

Hello, I'm having issues on a Windows 7 64 bit system. If the updates install, then upon restart it fails configuration and reverts back. Otherwise the the updates will fail and I get the following when using the windows fix it for windows update tool.

I am running a sfc /scannow currently. The failure code on all the updates is 80200001.

Thanks for any help.

update: the sfc /scannow

"Verification 100% complete.

Windows Resource Protection did not find any integrity violations."



Attached Thumbnails
Windows Updates Fails configuring updates and reverts back-troubleshoot.png  
My System SpecsSystem Spec
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08 Feb 2013   #2

windows 7 ultimate SP1 x64
 
 

Hi bro,I had the same problem 3 days ago and I have solved the problem so, I think, I can help you,first of all I need to know if you have any antivirus tool intalled on your computer,if it so,[download CLEANER sofware from filehippo.com-it's important]uninstall them,for this action use safe mode by pressing F8 button,when you boot with safe mod you will not be able to uninstall your antivirus,because you have loaded only the drivers that needs safe mod,that's why you must delete your antivirus manually,for best result go to control panel-->folder options-->mark "show hidden files,folders,archives" apply and ok then go to user folder and open AppData\Local\"antivirus folder" and delete it,after this open AppData\Roaming\"antivirus folder" and delete it as well,at the end,you have to delete the main folder of your antivirus,that is installed on C or another drive.for example:C:\Program Files\ESET.After that open cleaner go to REGISTRY and scan for issues and if you get[I am sure you will get errors] any problem,fix them[delete them,you don't need to save registry settings before deleting] after cleaning registry, you have to run cleaner,so, go to software main window and press RUN CLEANER button[it's the last step] and restart your computer with normal mode.Now you can install updates and configure your windows safely.I hope this will help you
My System SpecsSystem Spec
08 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The data provided doesn't include either the completeion of the SFC scan or the CheckSUR log - please forllow the instructions in the Windows Update Posting Instructions and post the requested data.
My System SpecsSystem Spec
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08 Feb 2013   #4

Windows 7 32 bit
 
 

The OP does contain the SFC scan results. I won't have access to the computer until Monday but I attempted downloading the SUR Tool several times on Thursday and the windows download page would simply not let me download it for some reason. Sorry about that, will do it on Monday morning though and get back here.
My System SpecsSystem Spec
11 Feb 2013   #5

Windows 7 32 bit
 
 

Update, so I've gotten most of the updates to install except for the batch labelled:

"Update for Windows 7 for x-64-based Systems (KB......)"

of which there are 16.

All return error 800f0826 every time. I ran the SUR tool and it installed a hotfix successfully but the updates still won't install (I have tried installing them 1 at a time.)

All the data is in the attached zip file: Here is the CheckSUR log though if you don't want to open it... looks fine which is annoying because I don't know what the problem is:
"
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-11 09:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 888
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-11 10:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-11 13:15

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 908
No errors detected
"
My System SpecsSystem Spec
11 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It looks like you have two problem updates - KB976932 and KB976933.
Both cause error 0x80070490 in the CBS log
Since the CheckSUR log is clear, the conventional cure is to do a repair install - and this is probably your best option since the first-named file is for Service Pack 1.

Please read the following tutorial - Repair Install
My System SpecsSystem Spec
11 Feb 2013   #7

Windows 7 32 bit
 
 

Thank you for the fast reply. I will give that a try.
My System SpecsSystem Spec
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 Windows Updates Fails configuring updates and reverts back




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