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Windows 7: Windows Update fails (KB2705219, KB2786400, KB2773072)

16 Feb 2013   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please confirm that the keys has the proper ownership and permissions - it may be necessary to reboot to Safe Mode and try again.


My System SpecsSystem Spec
16 Feb 2013   #32
hsint

Windows 7 Home Premium SP1 x64
 
 

I think I have ownership and permissions set correctly. See attached pictures. I will reboot in Safe Mode and try it there.


Attached Images
  
My System SpecsSystem Spec
16 Feb 2013   #33
hsint

Windows 7 Home Premium SP1 x64
 
 

Back from Safe mode. Even in safe mode I get the same error. Did I not do the Permissions or Owner correct?
My System SpecsSystem Spec
16 Feb 2013   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

They certainly look right to me.
When I've this type of thing before, it's been because subkeys exist that don't properly inherit the parent permissions, or because they are corrupted.
Can you please check the permissions on the subkeys, and post the export of the full Key?
My System SpecsSystem Spec
16 Feb 2013   #35
Parman

Windows 7 Ultimate x64
 
 

You could place the checkmark in replace child objects ...... that would change the permissions of each subdir and files.
My System SpecsSystem Spec
16 Feb 2013   #36
hsint

Windows 7 Home Premium SP1 x64
 
 

I think I tried that checkbox first time. However when I checked the child object the permissions were not the same. Manually changing the permissions for the child object and trying it again worked. I'll repeat for the other keys you specified.
My System SpecsSystem Spec
16 Feb 2013   #37
hsint

Windows 7 Home Premium SP1 x64
 
 

Alright that removed the keys. I rebooted and tried the msu as you said, but I still get the "failed" message.

Btw I looked in Regedit and all those keys that I removed are back again. Is that due to me running the msu, or did windows restore them on the reboot?
My System SpecsSystem Spec
16 Feb 2013   #38
hsint

Windows 7 Home Premium SP1 x64
 
 

I decided to answer my own question. I removed the keys again, rebooted and looked in regedit before running the msu => Keys are gone. Next I run the msu (which fails) and look in the registry again => Keys are back

Any suggestions what I can try next?
My System SpecsSystem Spec
16 Feb 2013   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please remove the keys, then run an SFC and a CheckSUR scan - and post the new logs.
do not attempt to install the update until we've check that the logs are clear.
My System SpecsSystem Spec
16 Feb 2013   #40
hsint

Windows 7 Home Premium SP1 x64
 
 

Hi Noel,

Done that. I did a reboot between removing the keys and running the scans just in case. I had a quick peak in the log and saw at least one error related to this update nr. I hope it gives you an idea on how to solve this.

Btw I also see CheckSur suddenly raising a number of errors again


Attached Files
File Type: log CheckSUR.log (9.3 KB, 2 views)
My System SpecsSystem Spec
Reply

 Windows Update fails (KB2705219, KB2786400, KB2773072)




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