Windows Update fails (KB2705219, KB2786400, KB2773072)

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #31

    Please confirm that the keys has the proper ownership and permissions - it may be necessary to reboot to Safe Mode and try again.
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  2. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #32

    I think I have ownership and permissions set correctly. See attached pictures. I will reboot in Safe Mode and try it there.
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  3. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #33

    Back from Safe mode. Even in safe mode I get the same error. Did I not do the Permissions or Owner correct?
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  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #34

    They certainly look right to me.
    When I've this type of thing before, it's been because subkeys exist that don't properly inherit the parent permissions, or because they are corrupted.
    Can you please check the permissions on the subkeys, and post the export of the full Key?
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  5. Posts : 881
    Windows 7 Ultimate x64
       #35

    You could place the checkmark in replace child objects ...... that would change the permissions of each subdir and files.
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  6. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #36

    I think I tried that checkbox first time. However when I checked the child object the permissions were not the same. Manually changing the permissions for the child object and trying it again worked. I'll repeat for the other keys you specified.
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  7. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #37

    Alright that removed the keys. I rebooted and tried the msu as you said, but I still get the "failed" message.

    Btw I looked in Regedit and all those keys that I removed are back again. Is that due to me running the msu, or did windows restore them on the reboot?
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  8. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #38

    I decided to answer my own question. I removed the keys again, rebooted and looked in regedit before running the msu => Keys are gone. Next I run the msu (which fails) and look in the registry again => Keys are back

    Any suggestions what I can try next?
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  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #39

    Please remove the keys, then run an SFC and a CheckSUR scan - and post the new logs.
    do not attempt to install the update until we've check that the logs are clear.
      My Computer


  10. Posts : 27
    Windows 7 Home Premium SP1 x64
    Thread Starter
       #40

    Hi Noel,

    Done that. I did a reboot between removing the keys and running the scans just in case. I had a quick peak in the log and saw at least one error related to this update nr. I hope it gives you an idea on how to solve this.

    Btw I also see CheckSur suddenly raising a number of errors again
      My Computer


 
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