New
#1
Not Genuine Windows Build 7601, after 2 years
I bought a new Gateway DX4840 from Fry's about 2 years ago with Windows 7 Home Premium. It has the genuine windows stickers on the side with the product keys. It has worked fine until about a month and a half ago when it suddenly said windows is not genuine. I called Microsoft and they walked me through several things and then finally said it was Gateway's fault and I had to contact them to fix it. When I tried to contact Gateway they said my warranty is expired so they will not even talk to me on the phone unless I pay to renew my warranty. So instead I tried to just re-format my computer and re-install from the recovery disk. This worked for awhile and I was able to re-active windows and it said it was genuine again (also did all the MS updates at that time), but then about a week later the error popped up again. So this time I did a full hard disk wipe (before I only reformatted the C drive and left the data partition intact). This time it has been good for a little over two weeks but today again it showed up as not genuine. Any help or ideas would be greatly appreciated. Feel like it might be time to move to Linux.