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Windows 7: system keeps locking up and says it's no longer Genuine Windows

16 Feb 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - real life got in the way (too many computers to fix!).

Back in a bit


My System SpecsSystem Spec
.
16 Feb 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Still no change - which means that the only known solution is a repair install
There is a vague chance that the SFC scan that Golden suggested may work (it has, on occasion) - so it's worth a try.
My System SpecsSystem Spec
26 Feb 2013   #13
Kennyd53

Windows 7 Ultimate x64
 
 

OK, sorry for the delay and thanks for not closing this thread.

I've been reading a lot of dead end threads on this topic so I enlisted the assistance of an old co-worker and (I even had a few good cognitive days where the old thinker was on the mark...lol) this is what we came up with.....

According to Microsoft, this seems to be a problem with a corrupt "Language Pack", aka .mui files.
They say,

"This issue may occur for several reasons. The most likely reason is that language packs (MUI) have been installed on computers that are running Windows editions that are not licensed for additional language packs. (Note This is not necessarily an indication of tampering. Some applications can install multi-lingual support even when that edition of Windows is not licensed for those language packs.) This issue may also occur if Windows has been modified by malware to allow additional features to be installed. This issue may also occur if certain system files are corrupted."
Regarding Error Code 0x8004FE21 - This computer is not running genuine Windows.

How to troubleshoot Volume Activation error codes in Windows 7, in Windows Server 2008, and in Windows Vista


I've attached the "MGADiags" results as well as the "sfc /scannow" results from "safe mode" and neither one come up with any "file mismatch" or "tampered file" messages.

Code:
MGADiag Safe Mode.txt

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-PFBD2-88J3C-7HT7Y
Windows Product Key Hash: bY4ggYHJxC6zN9FFEChDKOAuGZk=
Windows Product ID: 00426-067-9546972-86618
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2FEA2CE8-4388-4C33-8566-B8D1B31394D2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FEA2CE8-4388-4C33-8566-B8D1B31394D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7HT7Y</PKey><PID>00426-067-9546972-86618</PID><PIDType>5</PIDType><SID>S-1-5-21-1545054437-1505894867-219525375</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20081126000000.000000+000</Date></BIOS><HWID>E1AD3B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:24:2012 07:55
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEABQABAAEAAAAAAAAAAAABAAEA6GHouzajOCt6f45saEF42uSWcsdGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SLIC			DELL  		M09    
  OSFR			DELL  		DELL    
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm





Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ken>cd\

C:\>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\>
Now I may be having a "senior moment" here however, considering that the problem goes away in "safe mode" (been doing most of my work there because of it...lol) this obviously means there is something loading in "normal mode" that is causing the problem. (possibly the language packs or the corrupt files that have replaced the language pack files.)
So, how do we...
1. replace or repair the corrupted files? Replace them from the Install Disk?
2. remove/uninstall all language packs or at least keep them from loading (I typically don't use any kind of language features)

I also did a search to see where most of the "Tampered Files" reside and it looks like there are various copies and versions of these files throughout the C:\windows directory, see below:

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ken>cd\

C:\>dir spsys.log /s
 Volume in drive C has no label.
 Volume Serial Number is 2633-0EC2
File Not Found

C:\>dir spsys.* /s
 Volume in drive C has no label.
 Volume Serial Number is 2633-0EC2

 Directory of C:\Windows\System32\drivers

06/10/2009  03:48 PM           426,496 spsys.sys
               1 File(s)        426,496 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..ive-blackbox-driver_31bf3856ad364e35_6.1.7600.16385_none_656773dac187bca2

06/10/2009  03:48 PM           426,496 spsys.sys
               1 File(s)        426,496 bytes

     Total Files Listed:
               2 File(s)        852,992 bytes
               0 Dir(s)  79,935,868,928 bytes free

C:\>dir spp*.dl* /s
 Volume in drive C has no label.
 Volume Serial Number is 2633-0EC2

 Directory of C:\Windows\System32

11/20/2010  08:27 AM           244,224 spp.dll
11/20/2010  08:27 AM           145,920 sppc.dll
07/13/2009  08:41 PM           413,696 sppcc.dll
07/13/2009  08:41 PM         1,203,712 sppcext.dll
11/20/2010  08:27 AM           232,448 sppcomapi.dll
07/13/2009  08:41 PM           381,952 sppcommdlg.dll
07/13/2009  08:41 PM           113,152 sppinst.dll
11/20/2010  08:27 AM           102,400 sppnp.dll
11/20/2010  08:27 AM         1,082,880 sppobjs.dll
07/13/2009  08:41 PM            65,536 sppuinotify.dll
11/20/2010  08:27 AM           418,816 sppwinob.dll
07/13/2009  08:41 PM           142,336 sppwmi.dll
              12 File(s)      4,547,072 bytes

 Directory of C:\Windows\System32\en-US

07/13/2009  09:26 PM             4,608 spp.dll.mui
07/13/2009  09:26 PM            54,784 sppc.dll.mui
07/13/2009  09:27 PM            16,384 sppcc.dll.mui
07/13/2009  09:30 PM            17,408 sppcext.dll.mui
07/13/2009  09:29 PM             6,656 sppcomapi.dll.mui
07/13/2009  09:24 PM            52,224 sppcommdlg.dll.mui
07/13/2009  09:29 PM             2,560 sppnp.dll.mui
07/13/2009  09:29 PM             3,072 sppuinotify.dll.mui
               8 File(s)        157,696 bytes

 Directory of C:\Windows\System32\oobe

11/20/2010  08:27 AM            57,856 spprgrss.dll
               1 File(s)         57,856 bytes

 Directory of C:\Windows\SysWOW64

11/20/2010  07:21 AM           172,544 spp.dll
11/20/2010  07:20 AM           121,344 sppc.dll
07/13/2009  08:16 PM           389,632 sppcc.dll
07/13/2009  08:16 PM         1,111,552 sppcext.dll
11/20/2010  07:21 AM           193,536 sppcomapi.dll
07/13/2009  08:16 PM           345,088 sppcommdlg.dll
11/20/2010  07:21 AM           100,864 sppinst.dll
07/13/2009  08:16 PM           118,784 sppwmi.dll
               8 File(s)      2,553,344 bytes

 Directory of C:\Windows\SysWOW64\en-US

07/13/2009  09:09 PM             4,608 spp.dll.mui
07/13/2009  09:05 PM            54,784 sppc.dll.mui
07/13/2009  09:04 PM            16,384 sppcc.dll.mui
07/13/2009  09:04 PM            17,408 sppcext.dll.mui
07/13/2009  09:03 PM             6,656 sppcomapi.dll.mui
07/13/2009  09:09 PM            52,224 sppcommdlg.dll.mui
               6 File(s)        152,064 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-pnpsysprep.resources_31bf3856ad364e35_6.1.7600.16385_en-us_2d12ac454fb6f8f6

07/13/2009  09:29 PM             2,560 sppnp.dll.mui
               1 File(s)          2,560 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-pnpsysprep_31bf3856ad364e35_6.1.7601.17514_none_9fe380ebcdb1e969

11/20/2010  08:27 AM           102,400 sppnp.dll
               1 File(s)        102,400 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..-spp-plugin-windows_31bf3856ad364e35_6.1.7601.17514_none_6fe02fb8134de429

11/20/2010  08:27 AM           418,816 sppwinob.dll
               1 File(s)        418,816 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..-ux-sppcc.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dc4609a958e3234e

07/13/2009  09:27 PM            16,384 sppcc.dll.mui
               1 File(s)         16,384 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..clientext.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c2382769078e1059

07/13/2009  09:30 PM            17,408 sppcext.dll.mui
               1 File(s)         17,408 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..pp-client.resources_31bf3856ad364e35_6.1.7600.16385_en-us_953f0977fbbe9530

07/13/2009  09:26 PM            54,784 sppc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_31bf3856ad364e35_6.1.7600.16385_en-us_54dae2e5153375ce

07/13/2009  09:29 PM             6,656 sppcomapi.dll.mui
07/13/2009  09:24 PM            52,224 sppcommdlg.dll.mui
07/13/2009  09:29 PM             3,072 sppuinotify.dll.mui
               3 File(s)         61,952 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..y-spp-plugin-common_31bf3856ad364e35_6.1.7601.17514_none_2136d8ac9cfcea8b

11/20/2010  08:27 AM         1,082,880 sppobjs.dll
               1 File(s)      1,082,880 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-clientext_31bf3856ad364e35_6.1.7600.16385_none_28bbe77bcacffbe4

07/13/2009  08:41 PM         1,203,712 sppcext.dll
               1 File(s)      1,203,712 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-client_31bf3856ad364e35_6.1.7601.17514_none_f4c2f729c23f3c2b

11/20/2010  08:27 AM           145,920 sppc.dll
               1 File(s)        145,920 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee

07/13/2009  08:41 PM           113,152 sppinst.dll
               1 File(s)        113,152 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux-sppcc_31bf3856ad364e35_6.1.7600.16385_none_ee126e948f0f7b95

07/13/2009  08:41 PM           413,696 sppcc.dll
               1 File(s)        413,696 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9

11/20/2010  08:27 AM           232,448 sppcomapi.dll
07/13/2009  08:41 PM           381,952 sppcommdlg.dll
07/13/2009  08:41 PM            65,536 sppuinotify.dll
               3 File(s)        679,936 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wmi_31bf3856ad364e35_6.1.7600.16385_none_5d99275dbb91746d

07/13/2009  08:41 PM           142,336 sppwmi.dll
               1 File(s)        142,336 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8

11/20/2010  08:27 AM            57,856 spprgrss.dll
               1 File(s)         57,856 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-spp-main.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1caa2c287378295b

07/13/2009  09:26 PM             4,608 spp.dll.mui
               1 File(s)          4,608 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-spp-main_31bf3856ad364e35_6.1.7601.17514_none_426cfc30c37c5a4e

11/20/2010  08:27 AM           244,224 spp.dll
               1 File(s)        244,224 bytes

 Directory of C:\Windows\winsxs\wow64_microsoft-windows-s..ty-spp-ux.resources_31bf3856ad364e35_6.1.7600.16385_en-us_5f2f8d37499437c9

07/13/2009  09:03 PM             6,656 sppcomapi.dll.mui
07/13/2009  09:09 PM            52,224 sppcommdlg.dll.mui
               2 File(s)         58,880 bytes

 Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856ad364e35_6.1.7601.17514_none_c43c4e7ce9d27db4

11/20/2010  07:21 AM           193,536 sppcomapi.dll
07/13/2009  08:16 PM           345,088 sppcommdlg.dll
               2 File(s)        538,624 bytes

 Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-wmi_31bf3856ad364e35_6.1.7600.16385_none_67edd1afeff23668

07/13/2009  08:16 PM           118,784 sppwmi.dll
               1 File(s)        118,784 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-s..-ux-sppcc.resources_31bf3856ad364e35_6.1.7600.16385_en-us_80276e25a085b218

07/13/2009  09:04 PM            16,384 sppcc.dll.mui
               1 File(s)         16,384 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-s..clientext.resources_31bf3856ad364e35_6.1.7600.16385_en-us_66198be54f309f23

07/13/2009  09:04 PM            17,408 sppcext.dll.mui
               1 File(s)         17,408 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-s..pp-client.resources_31bf3856ad364e35_6.1.7600.16385_en-us_39206df4436123fa

07/13/2009  09:05 PM            54,784 sppc.dll.mui
               1 File(s)         54,784 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-clientext_31bf3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae

07/13/2009  08:16 PM         1,111,552 sppcext.dll
               1 File(s)      1,111,552 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-client_31bf3856ad364e35_6.1.7601.17514_none_98a45ba609e1caf5

11/20/2010  07:20 AM           121,344 sppc.dll
               1 File(s)        121,344 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7601.17514_none_b8de3b18067e3952

11/20/2010  07:21 AM           100,864 sppinst.dll
               1 File(s)        100,864 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-ux-sppcc_31bf3856ad364e35_6.1.7600.16385_none_91f3d310d6b20a5f

07/13/2009  08:16 PM           389,632 sppcc.dll
               1 File(s)        389,632 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-spp-main.resources_31bf3856ad364e35_6.1.7600.16385_en-us_c08b90a4bb1ab825

07/13/2009  09:09 PM             4,608 spp.dll.mui
               1 File(s)          4,608 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-spp-main_31bf3856ad364e35_6.1.7601.17514_none_e64e60ad0b1ee918

11/20/2010  07:21 AM           172,544 spp.dll
               1 File(s)        172,544 bytes

     Total Files Listed:
              70 File(s)     14,936,064 bytes
               0 Dir(s)  79,993,409,536 bytes free

C:\>
Now this may be a wild guess, but I'm thinking the original files may still be intact and somehow the system is loading the Tampered Files. However, how we determine that is not within my comprehension at the moment...lol

Sooooo, I'm hoping it is within yours...lol
Then again, this just may be another rabbit trail...
Any thoughts?

Stubbornly still here,
Ken
My System SpecsSystem Spec
.

27 Feb 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

NO - this is NOT the 'Vistalizator' problem.

The reason that the problem 'goes away' in Safe Mode is that the TrustedInstaller service cannot run there, and so access is denied to the relevant parts of the OS for the program to do the checking - which is why you get the following error instead,,,,

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C

The problem lies not with the file system as such, but buried somewhere in the registry.

One thing you could try - I have no idea what the result is likely to be - would be a CheckSUR scan, which checks a part of the registry for errors, and may uncover something of note.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
My System SpecsSystem Spec
02 Mar 2013   #15
Kennyd53

Windows 7 Ultimate x64
 
 

Well, You are just not going to believe this, but the issue is resolved and restored! Full functionality has returned to my system and there are no more MGA issues either, see for yourselves...

Code:
MGADiag Report 2-28-2013.txt

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PFBD2-88J3C-7HT7Y
Windows Product Key Hash: bY4ggYHJxC6zN9FFEChDKOAuGZk=
Windows Product ID: 00426-067-9546972-86618
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2FEA2CE8-4388-4C33-8566-B8D1B31394D2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FEA2CE8-4388-4C33-8566-B8D1B31394D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7HT7Y</PKey><PID>00426-067-9546972-86618</PID><PIDType>5</PIDType><SID>S-1-5-21-1545054437-1505894867-219525375</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1737</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20081126000000.000000+000</Date></BIOS><HWID>E1AD3B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-954697-00-1033-7601.0000-0572013
Installation ID: 022076968370941373745893425674814846216842176653397412
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7HT7Y
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/28/2013 5:59:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:27:2013 18:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABQABAAEAAAACAAAAAgABAAEA6GHouzajOCt6f45saEF42uSWcsca7HJdTNXg2EbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SLIC			DELL  		M09    
  OSFR			DELL  		DELL    
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm




The kicker of this is, it all came about rather accidentally and unexpectedly.
Let me just mention here, on Tuesday I spent 3 hours on the phone with Microsoft "Tech Support" as well as "MSDN Support" and "Activation Support" (typical MS...lol). I sent them the plethora of requested files, received my case #, and hung up. They had no clue and as yet I am still awaiting a reply.

Now I run ESET "Smart Security" on all my machines and I recently renewed my licenses for another 3 yrs. Just to note, this was well after all the problems started by at least 2 months. So, as my anti-virus was updating I noticed that it had a small "rc" (Release Candidate) after the version number displayed in the header. I thought to myself "Wow, I wonder if this version is full blown yet?", still not making any connection with the present situation. So I proceeded to update it and the update did typically what many updates do and performed an uninstall/re-install of the program. After about 3 freezes and re-attempts it finally installed successfully and lo and behold the first thing to pop up was MS updates and all functionality was returned.

At first, I couldn't believe it! It couldn't be that simple, could it? So I ran the MGADiags (see results above) as well as the "sfc /scannow" command and they both came up clean.

Problem Solved! WooHoo!

I sent an email to ESET and have yet to receive any response, but for my money, the proof is clearly in the pudding...lol

Thanks to one and all for your untiring efforts in helping to resolve this issue, I am grateful to you all.

God Bless!
My System SpecsSystem Spec
02 Mar 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

So you have a Beta version of ESET installed? (rc usually means Release Candidate)

No wonder we couldn't find related data

Perhaps the new version introduced a block between the Software Protection Service and the registry, and it's that which raised the non-genuine flag.

Hopefully, this is now permanently resolved - good luck!
My System SpecsSystem Spec
Reply

 system keeps locking up and says it's no longer Genuine Windows




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