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Windows 7: W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057


13 Feb 2013   #21

Windows 7 Home Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The TrustedInstaller service cannot run in Safe Mode - so you can't install updates that way.

Their error code implies that there is another update pending which needs to complete prior to attempting to install this one - a very different situation.
Tried the clean boot...no luck....install still fails.
As you said....F8 does not work....service not running....just checked to omit that.

On your comment above at least the error is not around some corruption of instrusion but Windows is mixed up on install. Too bad we don't know which update this KB needs and we could go into Program & Features and uninstall it...re-install, then try this failed KB.

What next ? Thx very much !!!!


My System SpecsSystem Spec
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13 Feb 2013   #22

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'll do some research and get back to you - probably not until tomorrow, now.
If you haven't heard by Friday a.m. - SHOUT!
My System SpecsSystem Spec
14 Feb 2013   #23

Windows 7 Home Ultimate x64
 
 

I also tried this FixIt link.
How do I reset Windows Update components?
It said it disome repairs but when I tried to re-install no luck.
I attached HTML log/results in ZIP.

Thx for the help....hope your research comes up with something....really want to ge this fixed and I'm out of ideas.


Attached Files
File Type: zip FixItResultReport.zip (4.6 KB, 7 views)
My System SpecsSystem Spec
.


14 Feb 2013   #24

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

For computers that are running Windows Vista, Windows 7, and Windows Server 2008:
  1. Click the Start button, and then Run...
  2. In the Run window, type notepad.
  3. Type the following command lines into the Notepad window:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
    "Logging"=dword:voicewarmupx
    "Debug"=dword:00000007
  4. On the File menu, click Save As.
  5. In the Save in list, click Desktop.
  6. In the File name box, type EnableLogging.reg, click All Files in the Save as type list, and then click Save.
  7. On the desktop, double-click the EnableLogging.reg file to add the registry values to the Windows registry.
    Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. In the confirmation dialog box, click Yes, and then click OK.
  9. Run the installation you would like logged. Windows will capture the complete installation information in the Microsoft Installer .log file.
Note: Collecting these logs can take several minutes, and the installation process may seem not to be functioning correctly. Please take the necessary time for the process to finish.

Important: As soon as the installation process has finished, disable Microsoft Installer logging. If you leave logging enabled, this will slow down your computer and create large log files that require large amounts of disk space every time that you install applications or updates.

To disable Microsoft Installer logging, follow these steps:
  1. Click the Start button, and then Run...
  2. In the Run window, type notepad.
  3. Type the following command lines into the Notepad window:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
    "Logging"=-
    "Debug"=-
  4. On the File menu, click Save As.
  5. In the Save in list, click Desktop.
  6. In the File name box, type DisableLogging.reg, click All Files in the Save as type list, and then click Save.
  7. On the desktop, double-click the DisableLogging.reg file to remove the registry values from the Windows registry.
    Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. In the confirmation dialog box, click Yes, and then click OK.
  9. Delete the EnableLogging.reg and DisableLogging.reg files from the desktop.
Technical Information:To add the Installer registry key if it does not exist
  1. Exit all open programs.
  2. On the Windows taskbar, click Start > Run.
  3. In the Open box, type the following text:

    regedit
  4. Click OK.
  5. Go to the following key:

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows
  6. In the left pane, right-click the Windows key, and then click New > Key.
  7. For the new key's name, type Installer
  8. Press Enter.
  9. Exit the Registry Editor.
To view the installation log file
  1. Confirm that Windows is configured to show hidden and system folders.
    To show hidden and system folders, read How to make Windows show all files.
  2. On the Windows taskbar, click Start > Run.
  3. In the Open box, type one of the following text strings:

    %TEMP%
    %TMP%
  4. Press Enter.
    Windows Explorer opens the temporary folder.
  5. Find the log file.
    The file name starts with the letters MSI and ends with the extension .log.
  6. Use Notepad to open the log file.
My System SpecsSystem Spec
14 Feb 2013   #25

Windows 7 Home Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
For computers that are running Windows Vista, Windows 7, and Windows Server 2008:
  1. Click the Start button, and then Run...
  2. In the Run window, type notepad.
  3. Type the following command lines into the Notepad window:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
    "Logging"=dword:voicewarmupx
    "Debug"=dword:00000007
  4. On the File menu, click Save As.
  5. In the Save in list, click Desktop.
  6. In the File name box, type EnableLogging.reg, click All Files in the Save as type list, and then click Save.
  7. On the desktop, double-click the EnableLogging.reg file to add the registry values to the Windows registry.
    Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. In the confirmation dialog box, click Yes, and then click OK.
  9. Run the installation you would like logged. Windows will capture the complete installation information in the Microsoft Installer .log file.
Note: Collecting these logs can take several minutes, and the installation process may seem not to be functioning correctly. Please take the necessary time for the process to finish.

Important: As soon as the installation process has finished, disable Microsoft Installer logging. If you leave logging enabled, this will slow down your computer and create large log files that require large amounts of disk space every time that you install applications or updates.

To disable Microsoft Installer logging, follow these steps:
  1. Click the Start button, and then Run...
  2. In the Run window, type notepad.
  3. Type the following command lines into the Notepad window:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
    "Logging"=-
    "Debug"=-
  4. On the File menu, click Save As.
  5. In the Save in list, click Desktop.
  6. In the File name box, type DisableLogging.reg, click All Files in the Save as type list, and then click Save.
  7. On the desktop, double-click the DisableLogging.reg file to remove the registry values from the Windows registry.
    Note: If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. In the confirmation dialog box, click Yes, and then click OK.
  9. Delete the EnableLogging.reg and DisableLogging.reg files from the desktop.
Technical Information:To add the Installer registry key if it does not exist
  1. Exit all open programs.
  2. On the Windows taskbar, click Start > Run.
  3. In the Open box, type the following text:

    regedit
  4. Click OK.
  5. Go to the following key:

    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows
  6. In the left pane, right-click the Windows key, and then click New > Key.
  7. For the new key's name, type Installer
  8. Press Enter.
  9. Exit the Registry Editor.
To view the installation log file
  1. Confirm that Windows is configured to show hidden and system folders.
    To show hidden and system folders, read How to make Windows show all files.
  2. On the Windows taskbar, click Start > Run.
  3. In the Open box, type one of the following text strings:

    %TEMP%
    %TMP%
  4. Press Enter.
    Windows Explorer opens the temporary folder.
  5. Find the log file.
    The file name starts with the letters MSI and ends with the extension .log.
  6. Use Notepad to open the log file.
Thanks for the steps about but I have no idea of what you are asking to do and why.
Please provide more explanation and if you want the log files ?

Thx.
My System SpecsSystem Spec
15 Feb 2013   #26

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

KB2799494 fails to install. Why .... hmm enable logging, try to install KB2799494 and then post logfile. Disable logging afterwards
My System SpecsSystem Spec
15 Feb 2013   #27

Windows 7 Home Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
KB2799494 fails to install. Why .... hmm enable logging, try to install KB2799494 and then post logfile. Disable logging afterwards
Thx...I followed your instructions....still have the registry notepad (enable & disable) on my desktop.
I did the enable, ran the installer got the installer error, disabled logging.
Looked in temp and no MSI****.log file......take a look at JPEG of explorer.

So, I went ahead and re-ran the logging registry file and then took a snaphot of that section in my registry....see attached. I don't see the "logging" dword....issue ?
Just so you can see I zipped the enable logging and delete logging files I created.....both in ZIP attachment.

Thx !


Attached Thumbnails
W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057-temp.jpg   W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057-reg-logging.jpg  
Attached Files
File Type: zip Registry.zip (513 Bytes, 7 views)
My System SpecsSystem Spec
15 Feb 2013   #28

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

EnableLogging.reg should be:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmupx"
"Debug"=dword:00000007


Sorry.
My System SpecsSystem Spec
15 Feb 2013   #29

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
16 Feb 2013   #30

Windows 7 Home Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
EnableLogging.reg should be:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmupx"
"Debug"=dword:00000007


Sorry.
I tried this and still did not work....then read your link to MS.
I'm running Windows 7-64bit so used the Vista instructions for enable.
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmupx"
"Debug"=dword:00000007
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
"Flags"=dword:00000016
"Level"=dword:00000004
As FYI, the log file I could not find in my C:\{UserName} \Local Settings\Temp\ so I did a search on my HDD for MSI*.log and found the attached log and I attached JPEG of location.

I ran the KB MSI that I had dowloaded to my Desktop few days ago when it came out. (fail)
I ran the installer for the "download/online". (fail)

I've disabled logging.

Thx.


Attached Thumbnails
W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057-log-file-location.jpg  
Attached Files
File Type: log MSI6d856.LOG (2.2 KB, 6 views)
My System SpecsSystem Spec
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 W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057




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