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Windows 7: W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057

24 Feb 2013   #61

Windows 7 Home Ultimate x64

Quote   Quote: Originally Posted by NoelDP View Post
The Bitcoin Trojan is one I know nothing about - but I suspect that it's not a nasty one, from the limited searches I've done. It's almost certainly not the cause of your problem.

I can appreciate that the tech wants to redo what we've already covered - he will have much more data available to him than I do, and more appropriate detection mechanisms. Please ask him for some detailed analysis when you can - I'd be interested to see what comes up!
I'll post all the details once gut feel tells me this is going to come down to a in place upgrade (repair). If so, MS is going to have to provide me a O/S disk...I only have a repair one. If they ask me to go down that road prior to running a in place upgrade (repair) I might try to uninstall SP1 & re-install. One item I do not like that is happening but not yet being addressed by MS is that KB2724197 is similiar type of Kernel update that was installed in October. I had an issue with this one installing first time but then it seemed to go thru on second try. I've tried to uninstall this KB to see if I could re-install but it gives me error. Note, I can un-install on any other Windows 7 64-bit machine I have. This leads me to believe that something did not go right and since it is a "Kernel" update perhaps they are tied together. Only a guess.....wish there was a way to brute force uninstall.....unfortunately my oldest disk image backup is mid January. MS12-068: Vulnerability in Windows Kernel could allow elevation of privilege: October 9, 2012

P.S. I know you don't like giving out your email but if you want to PM me yours I will put you on the email thread with MS...Susan is being cc:ed.

My System SpecsSystem Spec

24 Feb 2013   #62

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Thanks - you can use my usual throwaway account ... ngsATcrashfixpcDOTcoDOTuk
You can download the SP1 disk from Digital River servers - see the links here - you'll need to Win7SP1 x64 Refresh
My System SpecsSystem Spec
25 Feb 2013   #63

windows 7 X64 home

If it helps any i ran the rootkit remover and it removed the pihal rootkit from my system and then norton found 10 high risk threats all with the name tsk0003.dta (backdoor.tidserv) after that i was able to install the update no problem. hope this helps and thank you for those who made the suggestion of running the tdsskiller.
My System SpecsSystem Spec

25 Feb 2013   #64

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

It's very likely that your error code was different - probably ended in FFFF ??
My System SpecsSystem Spec
25 Feb 2013   #65

Window 7 Pro 64 bit
Similar issue?

Hi all, Firstly apologies if I'm hijacking this thread, had to post a comment Been following this thread since I discovered it yesterday. I believe I have if not the same issue then a very similar one to it on a clients laptop running 7 Home Premium 64bit. I get the code 9C48, however nothing I have done so far has enabled the update to install. BTW from what I've read on here there's some very good members offering some decent advice so I thought now was the time to register!
My System SpecsSystem Spec
25 Feb 2013   #66

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

Please start a new thread of your own, and post the data requested in the Windows Update Posting Instructions
My System SpecsSystem Spec
15 Mar 2013   #67

Windows 7 Home Ultimate x64

I wanted to post this after weeks and weeks of effort.
First, thanks to NoelDP & Susan for all their help...and Praveen at Microsoft.
Everyone worked tirelessly to help me out.
Unfortunately after weeks of MS remotely working on my machine and all the trials there was nothing that could be done. There was no clear indication of the issue but clearly something in the Ms Kernel of Windows 7 was mucked up. The only thing we could summize is that in October there was previous Kernel KB2724197 update I had issue installing and PC hung....I did HARD reboot. After coming up I WAS able to install but I cannot uninstall on this problem PC...even though I can on other similar Windows 7 PCs. Since KB2799494 is a similar type Kernel update (same files affected) we could only assume that the other did install but was corrupted....not allow new updatyes. So, at the end of all this a In-Place Upgrade (Repair) was needed. This took ~3 hours but did not trash any of my installed programs or data. I did have to re-install all updates since SP1 but small price to have PC working again.

Here is the link to get the O/S ISO: Windows 7 Direct Download Links
Here is good how-to link on how to do a repair install: How to Repair a Corrupt Windows 7 Installation | PCWorld

Thx again to all !!!!!...hope this post helps everyone else but my case probably was so niche that perhaps others really aren't seeing.
My System SpecsSystem Spec
16 Mar 2013   #68

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

I have been keeping track of your conversation with Praveen - at least it looks as if I didn't miss anything simple!
Thanks very much for coming back with the summery to let everyone know.

Good luck with your new install.
My System SpecsSystem Spec

 W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057

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