Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs with KB2778344

13 Feb 2013   #11
hadenough

Windows 7 Professional 64 bit
 
 
BSODs with KB2778344

Thank you for the support you are providing.


My System SpecsSystem Spec
.
13 Feb 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No problem - it cuts down on my boozing
My System SpecsSystem Spec
13 Feb 2013   #13
hadenough

Windows 7 Professional 64 bit
 
 
BSODs with KB2778344

After 4 hours I killed the SURT and tried to shut down but it stuck on 'Shutting down'. After several minutes of this I manually shut down.

Next, I tried the SURT again and this time it installed within seconds.

Next, I tried the SFC Scan and it failed at around 44%, so I repeated and this time it completed after a couple of minutes or so with an ok result as you will see from the attached.


So, please now find attched new logs.

Attachment 255075
Attachment 255074
My System SpecsSystem Spec
.

13 Feb 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well, the fix did everything it was supposed to (second time around, at least), and I can't see any significant errors in the SFC log.

I am worried about these freezes, though - they indicate that there's something amiss somewhere.
When was the last time you checked the system for malware?
What AV is installed? (what other AV's have ever been installed?)
My System SpecsSystem Spec
13 Feb 2013   #15
hadenough

Windows 7 Professional 64 bit
 
 
BSODs with KB2778344

I use MS Essentials and run a 'Full' scan each Friday. With the pc being returned last Monday I ran a scan and all was clear. But some time on Tuesday I noticed the icon had turned orange and found that Anogre.gen!A was in quarantine. I deleted this and rebooted, everything seemed ok until Wednesday and the Update issues as posted here.

However during this recovery process I noticed the same virus had appeared in the quarantine section again. I deleted this once more and to be safe ran another Full scan. This nearly completed until the pc crashed again. Either significantly or by co-incidence, just before the crash I noticed the scan spent a long time on the file name KB947821 which covered several hundred thousand items and it was whilst this was showing that the pc crashed.

Curiously, after the ensuing reboot the MS Esential icon showed green but has now turned orange as I write this. No items are in quarantine, it recognises the 'Last scan' was only a few minutes ago yet is informing me 'I haven't run a scan for a while' as you can see from the attached. This would suggest to me I should re-install Essentials but I will take no action of any sort until you have a chance to comment.

Attachment 255119

.....

It seems odd that all the crashes have occurred when Updates have been 'in the frame' in one way or another.

.....

As we were going through the recovery process I informed my pc supplier of the crashes and they suggested I return the Bios to stock speed and observe what happens because the crashes could be an indication the overclock needs further adjustment. Counter to that is the simple fact the pc was tested under load for 3 days prior to its return and was ok both on Monday afternoon and Tuesday.

.....

To sum up, at the moment there is a possibility the overclock needs further adjustment or there is a malfunction in MS Essentials or the virus has not been eliminated or the Update process is somehow causing a conflict.

KB2778344 still shows as awaiting download and install, should I do that now the logs show ok?

Should I use more than Essentials to scan for malware?
My System SpecsSystem Spec
14 Feb 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'd advise a full scan with MalwareBytes ANti-Malware.... (possibly from Safe Mode w Networking)


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
14 Feb 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

FWIW, I also use MSE and had no problems with the patch
My System SpecsSystem Spec
14 Feb 2013   #18
hadenough

Windows 7 Professional 64 bit
 
 
BSODs with KB2778344

I ran Malwarebytes Anti-Malware and the result was nothing found on any drives.

Earlier today Essentials began to perform oddly. On booting, the icon was green but after 10 minutes turned orange. To be safe I ran a Full scan during which after another 10 minutes the icon turned red and the pc crashed.

Without any apparent form of security I thought it best to uninstall Essentials and re-install. On re-install and reboot a Quick scan performed ok. The pc has not crashed since and all seems stable with Essentials as well.

In the terms of the overclocking being a possible cause of crashes, just before going out I was able to run IntelBurnTestV2 which passed ok and then Prime95 but only for a short time, but this too passed ok.

Should I now install KB2778344 and then perhaps run a Full scan on Essentials or is there something else you maybe have in mind before that?
My System SpecsSystem Spec
14 Feb 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My preference would be to STOP all overclocking - it only reduces the life of the hardware, and is only necessary under extreme loads. (why do you feel the need to overclock?)
It may only be necessary to stop the overclocking during the update - and that's certainly worth a try.
My System SpecsSystem Spec
14 Feb 2013   #20
hadenough

Windows 7 Professional 64 bit
 
 
BSODs with KB2778344

Why do I have the pc overclocked? Until recently I wrote data processing software for my son who had to deal with large numbers of Excel files in widely disparate formats and size. Speed of operation was key but that was only a part of it. He and his brother are gamers. Now one has emigrated and the other moved away things are different. But once you have got used to speed it is hard to let go. Prior to the pc going in for maintenance recently I set the bios to stock and it seemed to crawl in comparison.

But back to the crashes... just as things seemed to be going well..... I successfully installed KB2778344 and another, KB2804527, which followed. I then tried a Full scan on Essentials but got a crash after only about 12 minutes and around 50k items.
Out of curiosity I immediately ran a Quick Scan which was fine!

Attachment 255210
Attachment 255211
Attachment 255212
  • Can I now delete the hdnaa files and the Windows6.1-KB947821-v25-x64.msu file if they were specifically created to resolve the KB2778344 issue?
  • Now you have resolved the Update install issue, for which I am very grateful, would you prefer me to post the remaining crash problem to the BSOD forum? Please advise.
My System SpecsSystem Spec
Reply

 BSODs with KB2778344




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSODs
Okay, so i had a few BSODs. After a week of playing video games my pc would start to get BSODs and i would get them for about 2-3 days and then they would just stop coming. It is due to hardware for sure because when i turned it on in safe mode it got BSODs again. My CPU fan i working and GPU and...
BSOD Help and Support
Code 8007065E when installing KB2778344
Code 8007065E: Windows Update encountered an unknown error. Steps I've tried so far: 1. SFC /scannow - Windows Resource Protection did not find any integrity violations. 2. Reboot into Clean Startup (No non-Microsoft Services or startup 3. Disable Antivirus (AVG Free) 4. Download and...
Windows Updates & Activation
A lot of different BSODS on everything
ive been getting a lot of different BSODS lately, these are the ones i still remember: driver_irql_not_less_or_equal irql_not_less_or_equal memory_management page_fault_in_nonpaged_area bad_pool_header bad_pool_caller (NO ERROR INCLUDED)
BSOD Help and Support
3 BSODs
Windows 7 is - 64 bit Ultimate - i had reinstalled windows - an full OEM version - the system is 4 month old - the OS is 6 Days old and yes i reinstalled it. just 3 other BSODS
BSOD Help and Support
BSODs, lots of BSODS
Hi, The blue screen of death are coming with win32k.sys, at first then irql_not_less_or_equal. I have win7 64 bit, clean installed like 1 year or so back. The dell hardware I bought was almost 2 years back but was fully replaced, motherboard, cpu except hardrive 6 months back. It is...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App