Windows update froze, go to safe mode and no system restore back up


  1. davron94
    Posts : 32
    windows7
       New #1

    Windows update froze, go to safe mode and no system restore back up


    On this recent windows update, 2/14/13, my computer froze on the "Preparing to configure windows" screen for several hours. I rebooted normally and the screen went to "configuring updates" and stuck at 67% for about an hour. I got frustrated with it and rebooted to safe mode to see if I could do a system restore and when I did it said there was no restore point back up!! What the hell? So I rebooted normally and now it is still just sitting on the "Preparing to Configure Windows" screen with the circle spinning. I am using W7 Ultimate on a Dell Dimension 2400. Can anyone help me with this issue?
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  3. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #2

    Hi davron94,

    If there is no 'Restore Point' available, you may try uninstalling the recent 'Windows Updates' in 'Safe Mode' and try booting to 'Normal Mode' again: Windows Update - Uninstall an Update
    Note: Please create a new 'Restore Point' before attempting this step: System Restore Point - Create

    Hope this helps. Do reply with the findings.
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