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Windows 7: Windows not genuine message, MGADiag report included


15 Feb 2013   #1
lrj

Windows 7 ultimate 64bit
 
 
Windows not genuine message, MGADiag report included

Hello,
I've been getting the "Windows not genuine" message popping up for several months on a 2 -year old home built system (I bought & activated a genuine copy of Windows 7). I've included the MGADiag report below. I've recently reactivated Windows using the Microsoft phone number but that didn't help. The lack of windows updates is now becoming a major problem!

I see in the report below there are several "tampered files". What's the best way of fixing these?
A Kaspersky virus/malware scan reports no problems.

I'm hoping some of you very helpful folks here can help. Thanks

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80070002_025D1FF3-237-80070002_025D1FF3-238-2_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R23TF</PKey><PID>00371-221-4472301-86572</PID><PIDType>5</PIDType><SID>S-1-5-21-3048496087-3897226173-2481060710</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20101207000000.000000+000</Date></BIOS><HWID>F1813E07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-221-447230-00-2057-7600.0000-3512010
Installation ID: 001286453350272052410492399505546881503986841404845540
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R23TF
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 15/02/2013 10:38:38
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 2:14:2013 10:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEA6GEmUfyLoJgYmCaSUu+cPKGFNjVcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   120710  APIC1401
  FACP   A_M_I   OEMFACP 
  MCFG   120710  OEMMCFG 
  OEMB   120710  OEMB1401
  AAFT   120710  OEMAAFT 
  GSCI   120710  GMCHSCI 
  SSDT   DpgPmm  CpuPm


My System SpecsSystem Spec
.

15 Feb 2013   #2
lrj

Windows 7 ultimate 64bit
 
 
next step

Looking at other replies by NoelDP, I then did the following:

Chkdsk C: /R
Reboot
SFC /scannow
Reboot
MGADiag

SFC came up with a error. After completing its initial verification phase, it reported "Windows Resource Protection could not perform the requested task"

The CBS.log is here

The new MGADiag is below. There are still file mismatches & tampered files listed.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-528-80070002_025D1FF3-237-80070002_025D1FF3-238-2_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34EEF80B-5DAE-4F3A-B951-1BBAAA2F70CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R23TF</PKey><PID>00371-221-4472301-86572</PID><PIDType>5</PIDType><SID>S-1-5-21-3048496087-3897226173-2481060710</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20101207000000.000000+000</Date></BIOS><HWID>F1813E07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-221-447230-00-2057-7600.0000-3512010
Installation ID: 001286453350272052410492399505546881503986841404845540
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R23TF
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 15/02/2013 14:45:41

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 2:14:2013 10:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEA6GEmUfyLoJgYmCaSUu+cPKGFNjVcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			120710		APIC1401
  FACP			A_M_I 		OEMFACP 
  MCFG			120710		OEMMCFG 
  OEMB			120710		OEMB1401
  AAFT			120710		OEMAAFT 
  GSCI			120710		GMCHSCI 
  SSDT			DpgPmm		CpuPm
My System SpecsSystem Spec
15 Feb 2013   #3

Windows 7 Ultimate 32bit
 
 

Why don't you go for a complete re-installation. Take backups of all data. Format system partition and re-install windows 7 freshly. Then try the activation.
If that works, then it indicates there was a malware hindering your system activation. So be careful when you do restoration of data.
My System SpecsSystem Spec
.


15 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello lrj and welcome to the forums

Where did you purchase this license from?

Your OS has been activated with a MSDN key which have very strict usage restrictions. Unless you obtained this license from your employer, educational institute or you hold a MSDN/TechNet subscription yourself, then it is counterfeit.

Quote:
If that works, then it indicates there was a malware hindering your system activation. So be careful when you do restoration of data.
I'm sorry, but this is complete nonsense. There is no indication of any form of malware here, so there is no need to scare other members. The problem is quite clearly due to the blocked MSDN key which is nothing to do with malware.

Tom
My System SpecsSystem Spec
16 Feb 2013   #5
lrj

Windows 7 ultimate 64bit
 
 
bad news

Thanks a lot Tom,

It's not looking good. I bought this copy of Windows on ebay in 2010 for 70, from a UK seller who is not currently selling anything else. It came in a genuine looking Microsoft retail box with holograms etc
on the disc, so that must have fooled me.

I'll email the seller just in case. Could you tell me where in the MGADiag report you found its an MSDN license, so I can quote that? Thanks.

I suppose my best course of action is to buy a definitely genuine new license, and apply that to my existing installation. I don't want to reinstall windows from scratch.

Taa
My System SpecsSystem Spec
16 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi IRJ,

Another option is to report this to Microsoft - they have been known to reward counterfeit reports by sending out a genuine licence, although this isn't always the case.

https://www.microsoft.com/en-au/howt...fr/report.aspx

I would strongly consider a clean install, since you have no way of knowing what may have been "bundled" with this licence you purchased.

Regards,
Golden
My System SpecsSystem Spec
16 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi lrj,

No problem. Sorry to be the bearer of bad news!

Yeah, you should keep a very wide berth of ebay when looking for software as a very high proportion of it is counterfeit. I've lost count of the number of times someone has turned up here with a blocked MSDN key that they bought from ebay. The counterfeiters have got very good at making Windows 7 fakes and it's unlikely that you would have spotted it unless you knew what you were looking for. You may find this video interesting:



NoelDP has a great post that he uses for MSDN licenses:

Quote:
The major problem is that the Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

Blocked Product Keys

and

Advice on Safe Software Shopping (revised 4/10/2011)

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

The New York Times - Chasing Pirates: Inside Microsoft


Also - have a look at this video....


Bogus Windows 7 warning - YouTube

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
How to Tell - Home
Source: Windows 7 Ultimate x64 Genuine issue - ''vbscript.dll''

Hope you don't mind me pinching it, Noel!

Looking at your MGADiag log, you will see the line beginning Windows Product ID:

Quote:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGK9J-CPMQ7-R23TF
Windows Product Key Hash: 5qFeCFNODKircO54M8OlBSR/hh0=
Windows Product ID: 00371-221-4472301-86572
Windows Product ID Type: 5
Windows License Type: Retail
Product IDs take the form:

{locale code for language}-{Channel ID}-...

The second block, the Channel ID, is what indicates where the license came from. Your CID is 221:

00371-221-4472301-86572

221 indicates a Windows 7 Professional MSDN license:

Quote:
Suspect: 065, 066, 067, 068 for Windows 7 Ultimate edition, 220 area for Professional, and the 230, 231 area for Home Premium. There are probably others but they should be close to those posted.
Blocked Product Keys

Good luck! Give me a shout if you have any further questions

Tom
My System SpecsSystem Spec
16 Feb 2013   #8
lrj

Windows 7 ultimate 64bit
 
 

Thanks so much Tom, and also Golden.

That's very useful info indeed. If there's anything useful to say I'll post on here how I eventually get on.

Laurence
My System SpecsSystem Spec
15 May 2013   #9
lrj

Windows 7 ultimate 64bit
 
 

Just for info, I reported & then sent the non-genuine copy of Windows to Microsoft, who replaced it with a new copy free of charge. The old copy was Windows 7 pro & the new was Win 7 ultimate (they only offer ultimate). I've installed the new copy.
My System SpecsSystem Spec
15 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

My System SpecsSystem Spec
Reply

 Windows not genuine message, MGADiag report included




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