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Windows 7: Sent to Dublin woes.

15 Feb 2013   #1

w7 ult 32 and w7 hp 64 X 2
 
 
Sent to Dublin woes.

Yesterday afternoon I started up my principle Windows 7 pc and sent some feedback for an Ebay purchase and everything was hunky-dory. At dinnertime I shut down and about one hour later I switched back on and got the Windows requires reactivating/ not genuine message with a black background. Error code ox c004f200. My Windows 7 Ultimate retail pack was purchased around early 2010 and was fully sealed and had both DVD's with holograms on both sides. This copy of Windows has been on at least two motherboards and was last clean installed about one year ago (ssd). It has always been kept fully up to date. It took at least five attempts to activate before I managed to talk to a human being after going round in circles in Microsoft's web sites. The only help he could give me was to direct me to the howtotell site. After filling in the counterfeit software form I have had to send my genuine software to Microsoft at Dublin for evaluation. If I am lucky I may be sent a replacement. Microsoft really have you over a barrel when it comes to problems like these and I am very fortunate that I am not relying on that pc. This tale of woe is coming to readers via Windows 8 pro.

My System SpecsSystem Spec
.

15 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi tinmar49,

We might be able to shed a little light on your problem if you could provide us with a MGADiag log:

Windows Genuine and Activation Issue Posting Instructions

Tom
My System SpecsSystem Spec
17 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It does sound as if you were ripped off by a shady sales pitch, and an MSDN Key.

Please post the MGADiag report that Tom suggested - but also please read the following, which is almost certainly the cause of your problems.

<standard spiel>

The Key in use is an MSDN Key from a not-for-resale MSDN account.
Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

Please read the following posts.... .................................

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

and

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


Also - have a look at this video....


http://www.youtube.com/watch?v=hzqNNiOM0cs

You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
http://www.microsoft.com/en-gb/howtotell/default.aspx

</standard spiel>
My System SpecsSystem Spec
.


17 Feb 2013   #4

w7 ult 32 and w7 hp 64 X 2
 
 

Code:
 
Diagnost-----------------------------------------ic Report (1.9.0027.0):

Product Key: *****-*****-W8RFK-63F24-4R4KH
WindowWindows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows s Product Key Hash: gyw2wNP45+rjTdB3p6O/YjHe6IY=
Windows Product ID: 00426-067-8746917-86368
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {BF663F4-0C12-4736-B746-C4A72FF8551A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckC6ontrol ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BF6663F4-0C12-4736-B746-C4A72FF8551A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4R4KH</PKey><PID>00426-067-8746917-86368</PID><PIDType>5</PIDType><SID>S-1-5-21-2409773606-2398563515-3477531328</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2001   </Version><SMBIOSVersion major="2" minor="6"/><Date>20110308000000.000000+000</Date></BIOS><HWID>B60C3C07018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-874691-00-2057-7601.0000-0462013
Installation ID: 015792499073753572163196599234495411190443842672740151
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4R4KH
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 17/02/2013 13:39:19
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:14:2013 18:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQACAAAAAQABAAEAln0YDOItEDOebiTmagcYH0LIMgcIgGZ+GHk=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   030811  APIC1042
  FACP   030811  FACP1042
  SRAT   AMD     FAM_F_10
  HPET   030811  OEMHPET 
  MCFG   030811  OEMMCFG 
  OEMB   030811  OEMB1042
  SSDT   A M I   POWERNOW
Thats all I have at the moment although I still convinced that the software is genuine. Possibly the software was brought into the country from the USA as although there was no country of origin on the DVD's there was something mentioned in the book. Filling in the counterfeit software form is almost impossible when you have been using the product for three years and have lost the receipt.I will keep you posted when I get a reply from Microsoft in Dublin.
My System SpecsSystem Spec
17 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Yep, as Noel suspected, that's a MSDN key so I'm afraid that makes your license counterfeit.

Hopefully Microsoft will give you a complementary copy.

Tom
My System SpecsSystem Spec
17 Feb 2013   #6

w7 ult 32 and w7 hp 64 X 2
 
 

I find it hard to fathom why it took Microsoft nearly three years to react to the counterfeit issue, is there a limited lifespan involved? Secondly the product and packaging was first class and easily passed the How to tell visual inspection. Why would this pruduct be in a full retail package? By the way, on the lower rear left of the cardboard outer box is x15-76036-01.
My System SpecsSystem Spec
17 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

MSDN subscriptions give developers multiple licenses of each Windows product allowing them to test out their software on XP, Vista, 7 and 8 without purchasing loads of licenses individually. This system is being abused, as it has been here, and people are purchasing subscriptions and selling on the keys individually with counterfeit packaging. The key will work for a while, but when Microsoft catch up with the misuse of the MSDN subscription, the key will be blocked. It is very difficult to distinguish between a legitimate MSDN subscription and an abused one, hence it can take a while for Microsoft to react. Admittedly, I've never heard a case of a key lasting 3 years before being blocked, but there's no reason why it couldn't happen.

The counterfeiters have got very good at imitating the packaging of a Windows 7 disc now and it is hard to spot, but there are usually a few tell tales. Noel posted this link to you a few posts back, I suggest you watch it:

Bogus Windows 7 warning - YouTube

This product is in a full retail package as they are trying to mislead you and pass off a MSDN key as a full retail license.

Tom
My System SpecsSystem Spec
17 Feb 2013   #8

w7 ult 32 and w7 hp 64 X 2
 
 

Well I'll see if those nice people from Microsoft Dublin take pity on me. I have just checked my other windows discs, the two W 7 hp (MAR) have good holograms and the arrows on both sides line up, two W 8 pro came direct from Microsoft and one W 8 pro from P C World so they should be ok. I also have a couple of XP pro's which seem to be ok not to mention wonderful Linux Mint so if the worst happens I will survive. I really feel sorry for those people who only have one machine.
My System SpecsSystem Spec
18 Feb 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's my standard spiel on the time-delays involved in tagging abused keys....

For MSDN Keys:- MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system.
I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than monthly because of admin and timing issues. The internal MS processes could therefore take easily a 4-5 months. It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.
The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash.
This could take anything up to a year or more.

For products sold using a loader:- The loader gets around online activation by fooling the computer into thinking that the OS is installed onto the correct machine, by modifying certain files.
Because of a number of factors, it's impossible to stop this, so MS came up with the WAT update - which has the ability to scan the relevant files, and detect the use of a loader tool. If the user fully updates the machine, including recommended updates and optional updates, then the WAT update is installed and starts work, and within 3 days, a loader-installed machine will get a notification.
However, the WAT update is a voluntary one, at least at the first update run, and can be uninstalled or refused. The other time the WAT update is installed is when you validate Windows for some reason - it is part of the validation process, rather than the activation process. This time, it does the scan immediately, and again this will show as non-genuine if a Loader is present. If a user never needs/wants to validate, then they need never install the WAT update, and may never see a non-genuine notification.
My System SpecsSystem Spec
18 Feb 2013   #10

w7 ult 32 and w7 hp 64 X 2
 
 

Since I believed my copy of windows to be genuine I always allowed Microsoft to load every update, which I do with every copy of Windows I use. The Windows Genuine Validation Tools have always been run. The software in question came from an Ebay vendor.he only had two copies to sell and I got the impression that they had been brought back from the states personally. I could not find out any details as Ebay only archives sales back to 2011 and I bought the software sometime in 2010, probably 2 or 3 months before SP1 was issued. The form that I had to fill out for Microsoft was not sufficiently flexible to tell them that so I had to say that I had bought from a street vendor just to fill in the required parts. Things would have been so much simpler if the software had been found to be counterfeit straight away.
My System SpecsSystem Spec
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 Sent to Dublin woes.




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