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Windows 7: 8024402C Windows Update error

19 Feb 2013   #11

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Sarah,

Thanks for the CBS log, there's definitely some improvement there. Can you run the System Update Readiness Tool again please, then upload the log as before:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

My System SpecsSystem Spec
.

19 Feb 2013   #12

Microsoft Windows 7 Home Premium x64 SP1
 
 

Hi Tom thanks for the reply. I've re-ran the surt


Attached Files
File Type: log CheckSUR.persist.log (9.8 KB, 4 views)
My System SpecsSystem Spec
19 Feb 2013   #13

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

Great, we've cleared out all of the issues in the CheckSUR log, now to finish off with the CBS log.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
My System SpecsSystem Spec
.


19 Feb 2013   #14

Microsoft Windows 7 Home Premium x64 SP1
 
 

cbs file attached
My System SpecsSystem Spec
23 Feb 2013   #15

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

Once again, sorry for the delay. Life is, vaguely, back on track now

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it

    https://dl.dropbox.com/u/16537616/SFCFix.zip

  3. Save any open documents and close all open windows
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it
  6. SFCFix will now process the script
  7. Upon completion, a file should be created on your Desktop: SFC.txt
  8. Copy (Ctrl + C) and Paste (Ctrl + V} the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text



SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
My System SpecsSystem Spec
24 Feb 2013   #16

Microsoft Windows 7 Home Premium x64 SP1
 
 

Hi Tom no worries about the delay

SFCFix version 1.3.0.0 by niemiro.
Start time: 2013-02-24 11:19:01.418
Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip




TakePermissions::
Successfully took permissions for file or folder C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg
Successfully took permissions for file or folder C:\windows\Sysnative\oobe\background.bmp
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
TakePermissions:: directive completed successfully.




CopyFiles::
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\windows\Web\Wallpaper\Windows\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\windows\Sysnative\oobe\background.bmp with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp with error code 0x5.
CopyFiles:: directive failed to complete successfully.




RestorePermissions::
Successfully restored ownership for C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully restored permissions on C:\windows\Web\Wallpaper\Windows\img0.jpg
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg. Error code 0x5.
Successfully restored ownership for C:\windows\Sysnative\oobe\background.bmp
Successfully restored permissions on C:\windows\Sysnative\oobe\background.bmp
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp. Error code 0x5.
RestorePermissions:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.3.0.0 by niemiro has completed.
Currently storing 28 datablocks.
Finish time: 2013-02-24 11:19:02.432
----------------------EOF-----------------------


Attached Files
File Type: zip CBS.log.zip (451 Bytes, 0 views)
My System SpecsSystem Spec
24 Feb 2013   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You seem to be getting Access Denied errors on those two files still.
Please run the following commands, and post the results.

DIR C:\Windows\background.bmp /AR /S
DIR C:\Window\img0.jpg /AR /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
ICACLS C:\Windows\background.bmp /T
ICACLS C:\Window\img0.jpg /T


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
24 Feb 2013   #18

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Thanks Noel!
My System SpecsSystem Spec
24 Feb 2013   #19

Microsoft Windows 7 Home Premium x64 SP1
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\background.bmp /AR /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Total Files Listed:
2 File(s) 15,360,112 bytes
0 Dir(s) 384,030,232,576 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /AR /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,030,146,560 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,029,421,568 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>ICACLS C:\Windows\background.bmp /T
C:\Windows\System32\LogFiles\WMI\RtBackup\*: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\windows\system32>ICACLS C:\Window\img0.jpg /T
C:\Window\*: The system cannot find the path specified.
Successfully processed 0 files; Failed processing 1 files
My System SpecsSystem Spec
24 Feb 2013   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Arrgghh - typos again! (mea culpa!) - at least they are in areas that failed for different reasons as well.

Please run the following commands in an Elevated Command Prompt, and post the results


Please run these commands and post the results...

DIR C:\Windows\img0.jpg /AR /S
ATTRIB C:\Windows\img0.jpg /S
ICACLS C:\Windows\Web\Wallpaper\Windows\img0.jpg
ICACLS C:\Windows\winsxs\img0.jpg /T
ATTRIB C:\Windows\background.bmp /S
ICACLS C:\Windows\System32\oobe\background.bmp
ICACLS C:\Windows\winsxs\bacground.bmp /T
My System SpecsSystem Spec
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 8024402C Windows Update error




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