Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 8024402C Windows Update error

19 Feb 2013   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Sarah,

Thanks for the CBS log, there's definitely some improvement there. Can you run the System Update Readiness Tool again please, then upload the log as before:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom


My System SpecsSystem Spec
.

19 Feb 2013   #12
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Hi Tom thanks for the reply. I've re-ran the surt
My System SpecsSystem Spec
19 Feb 2013   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

Great, we've cleared out all of the issues in the CheckSUR log, now to finish off with the CBS log.

SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
My System SpecsSystem Spec
.


19 Feb 2013   #14
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

cbs file attached
My System SpecsSystem Spec
23 Feb 2013   #15
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

Once again, sorry for the delay. Life is, vaguely, back on track now

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it

    https://dl.dropbox.com/u/16537616/SFCFix.zip

  3. Save any open documents and close all open windows
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it
  6. SFCFix will now process the script
  7. Upon completion, a file should be created on your Desktop: SFC.txt
  8. Copy (Ctrl + C) and Paste (Ctrl + V} the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text



SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
My System SpecsSystem Spec
24 Feb 2013   #16
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Hi Tom no worries about the delay

SFCFix version 1.3.0.0 by niemiro.
Start time: 2013-02-24 11:19:01.418
Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip




TakePermissions::
Successfully took permissions for file or folder C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg
Successfully took permissions for file or folder C:\windows\Sysnative\oobe\background.bmp
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
TakePermissions:: directive completed successfully.




CopyFiles::
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\windows\Web\Wallpaper\Windows\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\windows\Sysnative\oobe\background.bmp with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp with error code 0x5.
CopyFiles:: directive failed to complete successfully.




RestorePermissions::
Successfully restored ownership for C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully restored permissions on C:\windows\Web\Wallpaper\Windows\img0.jpg
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg. Error code 0x5.
Successfully restored ownership for C:\windows\Sysnative\oobe\background.bmp
Successfully restored permissions on C:\windows\Sysnative\oobe\background.bmp
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp. Error code 0x5.
RestorePermissions:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.3.0.0 by niemiro has completed.
Currently storing 28 datablocks.
Finish time: 2013-02-24 11:19:02.432
----------------------EOF-----------------------
My System SpecsSystem Spec
24 Feb 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You seem to be getting Access Denied errors on those two files still.
Please run the following commands, and post the results.

DIR C:\Windows\background.bmp /AR /S
DIR C:\Window\img0.jpg /AR /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
ICACLS C:\Windows\background.bmp /T
ICACLS C:\Window\img0.jpg /T


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
24 Feb 2013   #18
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Thanks Noel!
My System SpecsSystem Spec
24 Feb 2013   #19
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\background.bmp /AR /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Total Files Listed:
2 File(s) 15,360,112 bytes
0 Dir(s) 384,030,232,576 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /AR /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,030,146,560 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,029,421,568 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>ICACLS C:\Windows\background.bmp /T
C:\Windows\System32\LogFiles\WMI\RtBackup\*: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\windows\system32>ICACLS C:\Window\img0.jpg /T
C:\Window\*: The system cannot find the path specified.
Successfully processed 0 files; Failed processing 1 files
My System SpecsSystem Spec
24 Feb 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Arrgghh - typos again! (mea culpa!) - at least they are in areas that failed for different reasons as well.

Please run the following commands in an Elevated Command Prompt, and post the results


Please run these commands and post the results...

DIR C:\Windows\img0.jpg /AR /S
ATTRIB C:\Windows\img0.jpg /S
ICACLS C:\Windows\Web\Wallpaper\Windows\img0.jpg
ICACLS C:\Windows\winsxs\img0.jpg /T
ATTRIB C:\Windows\background.bmp /S
ICACLS C:\Windows\System32\oobe\background.bmp
ICACLS C:\Windows\winsxs\bacground.bmp /T
My System SpecsSystem Spec
Reply

 8024402C Windows Update error




Thread Tools





Similar help and support threads
Thread Forum
8024402C Windows Check for Update error
i already install SURT , when i try check for update always appear error, here's the pic ... http://i48.tinypic.com/6f5soh.jpg and here's the log ... Thanks :)
Windows Updates & Activation
Instant Windows Update error 8024402C
Hello. It appears I'm unable to update my Windows Home Premium 64bit. It's a problem I've had for a long time, and stupidly enough, forgot about. I just recently noticed again that my pc never has Windows Updates, and when I tried to click the Windows Update button, I get: Windows Update...
Windows Updates & Activation
windows 7 update error 8024402C
Everytime wen I try to update I get this error and cant update. Help me please.....
Windows Updates & Activation
Windows Update Failed: Error 8024402C
Windows update has not been able to install new updates for a couple of weeks. I first noticed this after getting a notification in my task tray saying that updates could not automatically install. However, updates will not manually install either. I get the error "Windows Could not Search for...
Windows Updates & Activation
Windows wont update error-8024402C
hello guys I'm new here I found this forum while searching on how to fix my Window 7 Professional x64 bit, because it wont update and gives an error code 8024402C I've already tried disabling my windows firewall and AV and still wont update I've tried different kinds of stuffs I found on the...
Windows Updates & Activation
Windows Update Error code 8024402C
Hi, I have tried every possible solution including scanning system using nod32, disabling firewall, adding trusted sites, checking host file, checking proxy, microsoft fix it service, and resetting windows update components; but it doesn't work. Can anybody help me? Thank you very much.
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App