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Windows 7: 8024402C Windows Update error

25 Feb 2013   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - see this article for assistance now - you have some hope of it working

http://windows.microsoft.com/en-GB/w...error-8024402C


My System SpecsSystem Spec
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25 Feb 2013   #42
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Sadly not - followed the link and all the setting are correct. I've tried disabling anti virus/firewall to see if thats the issue but again the error code persists
My System SpecsSystem Spec
25 Feb 2013   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - back to basic triubleshooting methods then.

What Anti-Virus are you using?
What other security software is currently installed?
What other AV's have EVER been installed (since the last reformat)??

Has any Norton software ever been installed?
My System SpecsSystem Spec
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25 Feb 2013   #44
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

It's a new laptop which came pre installed with a Mcafee free trial which I removed as I had AVG 2013 pre installed. Other than that just the standard windows ones which are disabled due to AVG
My System SpecsSystem Spec
25 Feb 2013   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - McAfee leaves large amounts of dross behind, even if never fully installed.

Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

I'm tempted to also ask you to remove AVG and run the AVG Remover - but let's wait until we see if the MCPR trips anything.

My System SpecsSystem Spec
25 Feb 2013   #46
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Removed both Mcafee and AVG using the removal tools and running the command prompt however still no change to updating
My System SpecsSystem Spec
25 Feb 2013   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - unless you've already reinstalled AV, please install MSE at least temporarily. Microsoft Security Essentials - Microsoft Windows
Update it and run a full system scan.

Also,
Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

My System SpecsSystem Spec
26 Feb 2013   #48
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Nothing was found always had Malwarebytes installed and it scans every few days. Have discovered I can update providing I check online for updates
My System SpecsSystem Spec
26 Feb 2013   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You lost me?
Are you saying that you can install updates downloaded from the Download Center? - but Windows is still refusing to do a Search for updates? - or what?
My System SpecsSystem Spec
26 Feb 2013   #50
sarahc1986

Microsoft Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You lost me?
Are you saying that you can install updates downloaded from the Download Center? - but Windows is still refusing to do a Search for updates? - or what?
Sorry that didn't come out correctly. I've just had to do a manual reboot for something and the updates are available box appeared in the corner and they've installed as they normally would so looks like the fixes provided by yourself and Tom have done something
My System SpecsSystem Spec
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