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Windows 7: 8024402C Windows Update error


17 Feb 2013   #1

Microsoft Windows 7 Home Premium x64 SP1
 
 
8024402C Windows Update error

I've followed all of the online Microsoft recommendations and nothing seems to have fixed the issue - the hot fx tools seemed to fix something but once ran again they fixed something different? Been having the problems since getting the computer in October 2012. No issues with SURT installed normally so i'm at a loss. Any help would be appreciated.



Attached Thumbnails
8024402C Windows Update error-update-error-code.jpg  
My System SpecsSystem Spec
.

17 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Sarah and welcome to the forums

Your CheckSUR log is showing a few missing files from your computer, so lets fix those and see where it leaves us.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the following file, packs.zip, and extract this to the root folder of your primary drive (usually C:\) so that the folders have the structure: C:\Packs\Windows... etc.

https://dl.dropbox.com/u/16537616/Packs.zip

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    robocopy C:\Packs C:\ /E /IS
  4. Then re-run the SURT and post the CheckSUR.persist.log please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Tom

Edit: I have asked a staff member to remove your .docx attachment as one of the screenshots has your gmail address in the tab name. If you hate spam as much as I do, it's best not to post it online!
My System SpecsSystem Spec
17 Feb 2013   #3

Microsoft Windows 7 Home Premium x64 SP1
 
 

I've become stuck on the command prompt part. It's continually saying access is denied on 1 file and retrying and won't proceed any further. I've attached a screen print of the error.


Attached Thumbnails
8024402C Windows Update error-error-command.jpg  
My System SpecsSystem Spec
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17 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

No problem, I should have anticipated that. 0x5 is a permissions problem, so this will have to be done outside of Windows. Do you have a Windows 7 DVD? If not, I would like you to create a System Repair Disc:

System Repair Disc - Create

You will now need to boot into your disc. After selecting the language, click Repair Computer then click Command Prompt. In this Command Prompt window, type out the following command, double checking it for typos before pressing enter:

robocopy C:\Packs C:\ /E /IS

Then reboot your computer, run the SURT again please and upload the CheckSUR.persist.log

Tom
My System SpecsSystem Spec
17 Feb 2013   #5

Microsoft Windows 7 Home Premium x64 SP1
 
 

Created the repair disk and ran command prompt through the repair and worked perfectly. Attached is the log


Attached Files
File Type: log CheckSUR.persist.log (4.6 KB, 9 views)
My System SpecsSystem Spec
18 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting - I had an identical error set the other day.
I wonder if the problem arises from some kind of misguided cleanup tool used to free disk space?
My System SpecsSystem Spec
18 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by sarahc1986 View Post
Created the repair disk and ran command prompt through the repair and worked perfectly. Attached is the log
Strangely, that didn't replace any of the files. Could you try this instead please:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

    https://dl.dropbox.com/u/16537616/SFCFix.zip
  3. Save any open documents and close all open windows
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, two files should be created on your Desktop: SFC.txt and Trace.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V} the contents of these files into your next post for me to analyse please - put [CODE][/CODE] tags around each log to break up the text
.

Quote   Quote: Originally Posted by NoelDP View Post
Interesting - I had an identical error set the other day.
I wonder if the problem arises from some kind of misguided cleanup tool used to free disk space?
Yeah I did wonder whether it was caused by some form of disk cleaning tool because it's removed just about every useless file from WinSxS. I'll keep an eye out for more and we might see a pattern emerging.
My System SpecsSystem Spec
18 Feb 2013   #8

Microsoft Windows 7 Home Premium x64 SP1
 
 

Ran as directed however no file called Trace.txt was created? Below is the SFC.txt results

SFCFix version 1.3.0.0 by niemiro.
Start time: 2013-02-18 18:30:33.415
Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip




TakePermissions::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.w mv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp 4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15m bps.mpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264. mp4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mp g
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mp g
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3
TakePermissions:: directive failed to complete successfully.




CopyFiles::
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\win7_scenic-demoshort_raw.wtv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Koala.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Jellyfish.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\SampleRes.dll to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Desert.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Lighthouse.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Tulips.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Chrysanthemum.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Hydrangeas.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Penguins.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_VC1_15mbps.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.w mv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480_5sec_6mbps_h264.mp4 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp 4.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\winsat.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_MPEG2_HD_15mbps.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15m bps.mpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_10mbps_h264.mp4 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264. mp4.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\winsatencode.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480i_5sec_6mbps_new.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mp g.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480p_5sec_6mbps_new.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mp g.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Wildlife.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Kalimba.mp3 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini with error code 0x2.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Maid to \\?\with the Flaxen Hair.mp3 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 with error code 0x2.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Sleep to \\?\Away.mp3 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 with error code 0x2.
CopyFiles:: directive failed to complete successfully.




RestorePermissions::
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.w mv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.w mv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp 4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp 4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15m bps.mpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15m bps.mpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264. mp4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264. mp4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mp g
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mp g
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mp g
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mp g
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 in RestoreFromDataBlock.
RestorePermissions:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.3.0.0 by niemiro has completed.
Currently storing 24 datablocks.
Finish time: 2013-02-18 18:30:54.035
----------------------EOF-----------------------
My System SpecsSystem Spec
18 Feb 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Sarah,

Quote:
Ran as directed however no file called Trace.txt was created? Below is the SFC.txt results
My apologies for the confusion. I had forgotten to edit my post template to remove that as it isn't relevant here.

SFCFix has done quite a lot of work which is great but it did fail to copy a few of the files so I would like you to run another sfc /scannow command and upload your CBS log please:

C:\Windows\Logs\CBS

This should give us an idea of where we currently stand. I think I know what caused SFCFix to return an 0x2 error and it's nothing of concern, we will come to that in a bit though.

Tom
My System SpecsSystem Spec
18 Feb 2013   #10

Microsoft Windows 7 Home Premium x64 SP1
 
 

Attached most updated CBS log as requested
My System SpecsSystem Spec
Reply

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