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Windows 7: Winows Update errors 0x80073712 & 0x80070002


18 Feb 2013   #1

Windows 7 Ultimate x64
 
 
Winows Update errors 0x80073712 & 0x80070002

The latest patches fail to install and I have gone through the threads to try and correct the problem with recommended actions but the problem still persists.


I've attached the required files and successfully complete the SURT and SFC actions without errors as per the Windows Update Posting Instructions .
I've also included the ever useful event log entries as well. Can anyone help?

FDISK could be my next option...but I prefer the learn rather than surrender.

Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows 7 for x64-based Systems (KB2799494).

Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2789645).

Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows 7 for x64-based Systems (KB2769369).

Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2756921).

Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows 7 for x64-based Systems (KB2790113).

Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows 7 for x64-based Systems (KB2790655).




Attached Images
 
My System SpecsSystem Spec
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18 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have almost 200 missing files according to the CheckSUR report - but none, according to the SFC report.
This indicates some major mismatch between the registry and the file system.

A repair install is your best and quickest repair option.
My System SpecsSystem Spec
25 Feb 2013   #3

Windows 7 Ultimate x64
 
 
Winows Update errors 0x80073712 & 0x80070002

I tried the repair option but it did not correct the problem(s). I ended up backing up all the data and completely wiping and reinstalling Windows 7 from scratch. I appreciate the help and thank you.
My System SpecsSystem Spec
.


25 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome -sorry we couldn't provide a better option.

Good luck with the fresh install!
My System SpecsSystem Spec
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 Winows Update errors 0x80073712 & 0x80070002




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