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Windows 7: Windows 7 Ultimate SP1. Not genuine error 0xC004F200


19 Feb 2013   #1

Linux Mint 14.1 Cinnamon x64
 
 
Windows 7 Ultimate SP1. Not genuine error 0xC004F200

Hi guys.
I bought this Emachines laptop off Ebay recently with 7 already on it. It's been running perfectly fine up until this morning when, on startup, it popped up a Windows activation window showing "Windows not genuine" and error code 0xC004F200.

Ran MGADiag, results below:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {9583D6B8-D349-4900-A507-321A447DCA1D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9583D6B8-D349-4900-A507-321A447DCA1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3069572113-1991023704-855868692</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>eME732</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100813000000.000000+000</Date></BIOS><HWID>30DF3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AD9796BA2013586</Val><Hash>Wob91FYIxd9xABGknkqRfBfobr4=</Hash><Pid>89409-707-0286714-65743</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:19:2013 10:21
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAJJTy45LumlGs/fQ0JCEWB/qSfCtsr1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  BOOT            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  WDAT            ACRSYS        ACRPRDCT
  ASF!            ACRSYS        ACRPRDCT
  SLIC            _ASUS_        Notebook
  ASPT            ACRSYS        ACRPRDCT
  SSDT            PmRef        CpuPm
All Greek to me I'm afraid!

It has Microsoft Security Essentials installed.
It hasn't had any registry cleaners used on it that I'm aware of.

Any advice you can give will be greatly appreciated.

Cheers, Scruff.


My System SpecsSystem Spec
.

19 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by Scruffywelder View Post
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC _ASUS_ Notebook
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Hi,

I'm afraid you have been conned - this laptop is installed with a counterfeit Windows 7 installation meant for an ACER laptop.

You can either contact the seller and attempt to get your money back (unlikely), or purchase and install a genuine Windows 7 product from a reputable store.

Good luck,
Golden
My System SpecsSystem Spec
19 Feb 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(Not quite, Golden )

The installation is counterfeit - on two points.

1) An Activation Exploit has been used in an attempt to force activation using an ASUS SLIC table in an Acer machine

2) RemoveWAT has been used in an attempt to bypass activation and validation requirements.


For what version and edition of Windows is the machine licensed, according to the COA sticker on the case?

You can reinstall that edition of Windows - either using the manufacturer's Recovery media for that machine, or a downloaded Retail ISO/disk.

You should also register a complain with eBay/PayPal, and with the vendor.
My System SpecsSystem Spec
.


19 Feb 2013   #4

Linux Mint 14.1 Cinnamon x64
 
 

Thanks guys.

Not great news but about what I was expecting.

Sadly the COA sticker is too worn to read and I don't have any recovery media for the machine.

I've emailed the seller but I won't be holding my breath...

Can you still buy Windows 7 direct from MS or would I need to go elsewhere? Would I need to buy in MS office as well?

Thanks again, Scruff.
My System SpecsSystem Spec
19 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Office Pro Plus installation is a Volume Licensed one - and therefore non-genuine, if it came with the machine.

You may be able to order a set of Recovery disks from the manufacturer - it's a lot cheaper than buying a new license (so long as the true SLIC table still exists, at least!)

You can buy Windows 7 Full Licenses from anywhere you can find them - but please avoid flea-market sites like eBay and the Amazon MarketPlace (Amazon itself is fine - but not the hangers-on).

You appear to be in the UK (like me) and stocks appears to be getting short already, so a little hunting around would be in order. Third-party vendors are generally a fair amount cheaper than MS
Do you really need Ultimate - or would Home Premium or Pro suffice?
My usual suppliers....
Microsoft Windows 7 - Operating Systems - buy online - dabs.com
Award winning supplier, performance hardware & systems - Scan.co.uk

Note that OEM software is restricted to use on the first motherboard on which it is activated - so on a second-hand machine, a Full Retail license would be far preferable!
My System SpecsSystem Spec
19 Feb 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by Scruffywelder View Post
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC _ASUS_ Notebook
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Hi,

I'm afraid you have been conned - this laptop is installed with a counterfeit Windows 7 installation meant for an ACER laptop.

You can either contact the seller and attempt to get your money back (unlikely), or purchase and install a genuine Windows 7 product from a reputable store.

Good luck,
Golden
Hi Golden... E-machines are made by Acer . Just to let you know . So it might be legit . But as of this year Acer will be discontinuing the E-machines brand and stick to Gateway and Acer.
My System SpecsSystem Spec
19 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's irrelevant anyhow - see my post
My System SpecsSystem Spec
Reply

 Windows 7 Ultimate SP1. Not genuine error 0xC004F200




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