KB2767916 fails error 8007066E, won't install manually either


  1. Aegwyn11
    Posts : 5
    Windows 7 Pro 64 bit
       New #1

    KB2767916 fails error 8007066E, won't install manually either


    I'm having trouble with an Office update installing through Windows Update. If I try it through either Windows Update or by manually downloading the KB and running the installer, it fails. Also, it keeps telling me that I need to shut down to install updates and when I do, it tries (and fails) to install only this update.

    I've tried all the MS solutions (Mr. Fix It, etc) and nothing has helped so far.

    Code:
     
Update for Microsoft Office 2007 suites (KB2767916)
Installation date: ‎2/‎19/‎2013 7:08 PM
Installation status: Failed
Error details: Code 8007066E
Update type: Important
Microsoft has released an update for Microsoft Office 2007 suites . This update provides the latest fixes to Microsoft Office 2007 suites . Additionally, this update contains stability and performance improvements.
More information: 
Description of the 2007 Office system update: February 12, 2013
Help and Support: 
Microsoft Support
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Please follow the Windows Update Posting Instructions and post the requested data
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  4. Aegwyn11
    Posts : 5
    Windows 7 Pro 64 bit
    Thread Starter
       New #3

    Info attached.

    FYI - My original post followed the instructions I found via Google at the address below. That page should be updated with the more complete information you linked to:

    https://www.sevenforums.com/tutorials/186275-windows-update-fix-repeatedly-offered-update.html
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    You must be using an SSD? - 3+ minutes for an SFC scan is pretty good!

    Do you have Office 2007 or 2013 installed (or both??)?

    Please do a manual check for updates - I suspect that this is a flawed detection mechanism, rather than a failure on your system.
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  7. Aegwyn11
    Posts : 5
    Windows 7 Pro 64 bit
    Thread Starter
       New #5

    I've tried manual checks for updates and that doesn't help...the same KB2767916 shows up every time.

    An odd thing to note: when I shut down, it tries to install this KB (and fails per the log). If I open Windows Update after booting again, it doesn't show the update again until I manually check.

    Also, as noted above, I also tried downloading and installing the update seperately from Microsoft Downloads and the installer fails with a non-descript error ("The installation of this package failed.").

    I have Office 2010 and Visio 2007. I'm assuming the "Office 2007" is because Visio 2007 is installed.

    And yes, all my computers have SSDs...hard to go back to conventional HDDs once you discover the speed
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    In that case - simply hide this update, as it's designed for cross-compatibility between Office 2007 and 2013 applications, and doesn't apply to your situation.
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  10. Aegwyn11
    Posts : 5
    Windows 7 Pro 64 bit
    Thread Starter
       New #7

    Ah got it, so the fact that this update is even showing up for me is a bug?
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    I reckon so, yes.
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  12. Aegwyn11
    Posts : 5
    Windows 7 Pro 64 bit
    Thread Starter
       New #9

    Cool, thanks for the help.
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    You're welcome - good luck!
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