Windows 7: Windows6.1-KB2670838-x64 Error 0x80070422

Hello All,

I'm using the Windows 7 home basic x64 SP1 and when i try to install the DX upgrade Windows6.1-KB2670838-x64 i receive the error 0x80070422.



Can anyone help me solve this issue ... i have no idea why it's not accepting the upgrade.

Really Thanks

Hi,

That error code is usually associated with the Windows Firewall. What firewall software are you using? have you customised the configuration?

regards,
Golden

Hello There .....

Im using the standard windows firewall .... just some applications blocked, nothing related to the system.

But it's kinda strange ... what a DX update has to do with firewall !!!

Following the print screen

Hi Hidaman ,

Make sure Windows Update service Is started . Go to type services.msc and press Enter . If you get a User Account Control Window click Yes or Continue .

Please run the following commands in an Elevated Command Prompt, and post the results.....

NET START BFE
SC QC BFE
NET START BITS
SC QC BITS
NET START WUAUSERV
SC QC WUAUSERV
NET START SPPSVC
SC QC SPPSVC
NET START SPPUINOTIFY
SC QC SPPUINOTIFY


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Hello Noel,

It apparently installed after i've turned on the win update, but when i run the dxdialog it show dx11 and not dx 11.1, so it's installed but not sure if it's working

But following the results that you've requested.

C:\Users\Hidamen>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Hidamen>SC QC BFE
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Base Filtering Engine
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Hidamen>NET START BITS
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Hidamen>SC QC BITS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Users\Hidamen>NET START WUAUSERV
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Hidamen>SC QC WUAUSERV
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WUAUSERV
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

C:\Users\Hidamen>NET START SPPSVC
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Hidamen>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Users\Hidamen>NET START SPPUINOTIFY
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Hidamen>SC QC SPPUINOTIFY
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPUINOTIFY
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

Really Thanks

The ..422 error normally indicates a disabled service - the ones I asked you to test are all the ones involved with the Windows Updates service except the most important one (which I forgot!)

please run the following commands...

NET START TRUSTEDINSTALLER
SC QC TRUSTEDINSTALLER

post the results.

Here's the result.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hidamen>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


C:\Users\Hidamen>SC QC TRUSTEINSTALLER
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


Thanks

The error in the second command is my fault - a typo. (since the service started OK, we can assume the settings are OK as well)

Since all of them appear to be OK your updates should be functional unless you have other problems.


The KB2670838 update appears to be a pre-release version - at least from the Downloads page - rather than a general release.

It installed into my VM without any problem - running dxdiag, I get a simple DirectX 11 on the front page - as for an un-updated system

Hi Noel,

So there's no real DX 11.1 for Windows 7 x64 ?

And how do i stop the windows update, i've already tried to stop it on msconfig, but it still showing as running status ...

Thanks